CH2--MIS 301 Exam 1 (chapters 2, 3, 4, 5)

_________ are people and equipment that perform process activities. Employees Inputs Outputs Resources

Resources

make-to-order

The strategy of producing customized products and services.

Procurement processes completed by

accounting, purchasing warehouse

When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI. analysis control define improve measure

analysis

byod

bring your own device, employees using own devices for work related things

You live in a small town with only one large retailer. This means there is low ______. buyer power supplier power threat of new entrants threat of substitutes

buyer power

configured mass customization

companies offer features that allow each shopper to customize his or her product or service with a range of components

In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable. analysis control define improve measure

control

Walmart's strategy is _________. cost leader customer oriented differentiation innovation

cost leader

In the _________ phase of BPI, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs. analysis control define improve measure

define

The correct order of the BPI phases is ___________. analyze, control, define, measure, improve analyze, define, control, improve, and measure define, analyze, measure, control, improve define, measure, analyze, improve, and control

define, measure, analyze, improve, and control

BPI 5 Basic Phases

define, measure, analyze, improve, and control (DMAIC).

The threat of new competitors will enter your market is high when entry is _________ and low when there are _________ barriers to entry. easy; few easy; significant hard; few hard; significant

easy; significant

Two fundamental metrics that organizations employ in assessing their processes to evaluate how well they are executing these processes

efficiency and effectiveness

BPI- Business Process Improvement

focuses on reducing variation in the process outputs by searching for root causes of the variation in the process itself (e.g., a broken machine on an assembly line) or among the process inputs (e.g., a decline in the quality of raw materials purchased from a certain supplier).

Organization's use Porter's competitive forces model to design _________ strategies; they use the value chain model to identify _________ activities to make the greatest impact. general; general general; specific specific; general specific; specific

general; specific

American companies can easily do business with Chinese companies. This is phenomenon is called ________. globalization information overload protection against terrorist attacks technological innovation and obsolescence

globalization

_________ is a market pressure. globalization information overload protection against terrorist attacks technological innovation and obsolescence

globalization

Buyer power is _________ when buyers have many choices from whom to buy and _________ when buyers have few choices. high; high high; low low; high low; low

high; low

The threat from rivalry is _________ when there is intense competition among many firms in an industry and _________ when competition is not as intense. high; high high; low low; high low; low

high; low

In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution. analysis control define improve measure

improve

When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders, you are in the _________ phase of BPI. analysis control define improve measure

improve

_________ is an example of effectiveness. Automating order entry Increasing customer satisfaction Reducing production time by one day Using RFID to track products

increasing customer satisfaction

BPI is typically performed by ___________. clerical workers executives knowledge workers low-level managers

knowledge workers

If there are _________ alternatives to an organization's products or services, then the threat of substitutes is high; if there are _________ alternatives, then the threat is low. few; few few; many many; few many; many

many; few

Ford's original strategy was _________. configured mass customization consumer segmentation mass customization mass production

mass production

In the _________ phase of BPI, the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time. analysis control define improve measure

measure

You decide to integrate your supply chain to cut down production time. This is an example of a(n) _________ strategy. cost leader customer oriented differentiation innovation operational effectiveness

operational effectiveness

Fulfillment processes are NOT completed by __________. accounting purchasing sales warehouse

purchasing

Procurement processes are NOT completed by _________. accounting purchasing sales warehouse

sales

Compliance with government regulations is a _________ pressure. market societal technology nonexistent

societal

Your business manufactures motors. Based on prices and shipping, you only have one business as an option to buy bearings. This means there is high _________. buyer power supplier power threat of new entrants threat of substitutes

supplier power

control phase

team establishes process metrics and monitors improved process after the solution implemented to ensure the process performance remains stable

The BYOD phenomenon is a _________ pressure. market societal technology nonexistent

technology

The music and newspaper industries were hurt primarily by _________. buyer power supplier power threat of new entrants threat of substitutes

threat of substitutes

fulfillment processes

(1)customer purchase order (2)received by the sales department (create sales order, communicates data, tracks progress) (3)The warehouse prepares and sends shipment (4)accounting notified of shipment, creates an invoice & sends to customer (5) customer pays/accounting records

define phase

-BPI team documents existing "as is" process activities, resources, inputs and outputs (usually graphical process map/diagram) -also documents the customer and their requirements for process output, w/ description of problem to be addressed

measure phase

-BPI team identifies process metrics (time, cost) to generate one output (product/service) -collects data to understand how metrics evolve over time --Sometimes the data already exists (so extract from IS supporting the process) --usually: BPI team needs to combine operational process data already stored in the company's IS systems with other data sources (like customer and employee observations, interviews, surveys)

business process management

A management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.

business process reengineering

A radical redesign of a business process that improves its efficiency and effectiveness, often by beginning with a "clean sheet" (i.e., from scratch).

_________ is an example of efficiency. Automating order entry Increasing customer satisfaction Improving product quality Reducing employee turnover Answer: a

Automating order entry

Six Sigma is a popular _________ technique. BPC BPI BPM BPR

BPI

_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs. BPC BPI BPM BPR

BPI

analysis phase

BPI team examines "as is" process map & collected data to identify problems with the process (e.g., decreasing efficiency or effectiveness) & root causes -- team should benchmark process; (compare its performance w/ similar processes in other companies or other areas of org. organization. -can use statistical analysis software or simulation packages

improve phase

BPI team identifies possible solutions, maps resulting "to be" process alternatives, & selects/implements the most appropriate solution. Common improvements--eliminating process activities not adding value to output, rearranging activities to reduce delay/improve resource use cannot remove controls tho that guarantee the accuracy of its financial reporting, and ensure adherence to rules and regulations.

_________ integrates disparate BPI initiatives to ensure consistent strategy execution. BPC BPM BPR BPS

BPM

Many organizations find _________ too difficult, too radical, too lengthy, and too comprehensive. BPC BPI BPM BPR

BPR

_________ involves companies providing standard specifications for different consumer groups. Configured mass customization Consumer segmentation Mass customization Mass production

Consumer segmentation

_________ is a challenge of BYOD. Control Cost Productivity Satisfaction

Control

_________ is the result of optimizing operations and supplier processes. Cost reduction Differentiation Productivity Quality

Cost reduction

Which of the following is NOT an organizational response to business pressures? Creating a digital divide Developing strategic systems Focusing on customer wants Mass customization

Creating a digital divide

Which of the following has the strategy "I treat my customers better than you do"? Cost leader Customer oriented Differentiation Innovation Operational effectiveness

Customer oriented

_________ is the result of optimizing and aligning business processes to fulfill customers' needs, wants, and desires. Customer satisfaction Differentiation Productivity Quality

Customer satisfaction

_________ is the result of optimizing the manufacturing and logistics processes. Cost reduction Cycle and fulfillment time reduction Productivity Quality

Cycle and fulfillment time reduction

which of the following has the strategy "I am better because I am different"? Cost leader Customer oriented Differentiation Innovation Operational effectiveness

Differentiation

Operational effectiveness strategy

Improve the manner in which a firm executes its internal business processes so that it performs these activities more effectively than its rivals. Such improvements increase quality, productivity, and employee and customer satisfaction while decreasing time to market.

_________ is a technology pressure. Globalization Information overload Protection against terrorist attacks Reducing the digital divide

Information overload

Which of the following has the strategy "I'm doing something new and you can't catch up"? Cost leader Customer oriented Differentiation Innovation Operational effectiveness

Innovation

Which of the following reduces buyer power? Globalization Loyalty programs Intermediation Internet searching

Loyalty programs

cross-functional processes

No single functional area is responsible for a process's execution.

Which of the following is NOT an example of excellent alignment? a- Organizations view IT as an engine of innovation that continually transforms the business, often creating new revenue streams. b- Organizations view their internal and external customers and their customer service function as supremely important. c- Organizations rotate business and IT professionals across departments and job functions. d- Organizations allow IT employees to develop overarching goals for the business. e- Organizations ensure that IT employees understand how the company makes or loses money. f- Organizations create a vibrant and inclusive company culture.

Organizations allow IT employees to develop overarching goals for the business.

_________ are the product or service created by the process. Employees Inputs Outputs Resources

Outputs

entry barrier

Product or service feature that customers expect from organizations in a certain industry; an organization trying to enter this market must provide this product or service at a minimum to be able to compete.

_________ is the result of optimizing each individuals' work processes. Cycle and fulfillment time reduction Differentiation Productivity Quality

Productivity

_________ is a societal pressure. Globalization Information overload Protection against terrorist attacks Technological innovation and obsolescence

Protection against terrorist attacks