Chap 11-Supervision Today

One of the appealing aspects of groups is that they represent ________, because what often cannot be achieved individually becomes possible through group action. A) power B) unity C) togetherness D) organization

A) power

The more ________ the group, the more its members will pursue its goals. A) assertive B) blended C) cohesive D) friendly

C) cohesive

Formal workgroups are not the same as teams because often they are comprised of individuals who sporadically interact but who have no ________ that requires joint efforts. A) technical skills B) common interest C) collective commitment D) responsibility

C) collective commitment

When supervisors consistently reiterate formal departmental goals and make clear which behaviors are consistent with achieving those goals, ________ become more readily evident. A) personal associations B) cliques C) dysfunctional behaviors D) informal groups

C) dysfunctional behaviors

Affiliation with groups helps an individual to feel stronger, have fewer ________ and be more resistant to threats. A) personal issues B) arguments C) self-doubts D) emotional crises

C) self-doubts

Formal groups are work groups established outside the organization.

FALSE

Teams need to have all the complementary skills when they are formed.

FALSE

Nothing undermines enthusiasm for the team concept as quickly as the frustration of being an involuntary member of a team that has no focus.

TRUE

The degree to which members are attracted to each other and are motivated to stay in the group is known as cohesiveness.

TRUE

Typically teams outperform individuals when the tasks being performed require multiple skills, judgment, and experience.

TRUE