Chapter 1
Which of the following are defined as core goods?
Data storage systems
Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?
Earnings per share
One of the "package of features" that make up a service is:
Facilitating goods
"Business analytics" involves the analysis of data through a unique combination of linear programming, game theory, and queuing theory to better solve business problems.
False
"Green belt" programs are coordinated public works projects aimed at placing an environmentally friendly zone around major cities.
False
"Supply chain" includes only inbound freight and inventory.
False
A bank branch manager position is not an OSCM-type of job.
False
A supply chain manager is an OSCM job while a purchasing manager is not
False
Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will be met, planning itself is not considered a supply chain process
False
Automobiles and appliances are classified as "pure goods."
False
Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.
False
Efficiency means doing the right things to create the most value for the company
False
Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.
False
It is critical that a sustainable strategy meet the needs of shareholders and employees. It is also highly desirable that it preserves the environment.
False
OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
False
Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.
False
Operations and supply chain strategy are not important issues to investors who tend to focus on growth, dividends, and earnings per share.
False
Raising senior management awareness of OSCM as a competitive weapon is not an important issue.
False
SSME is an acronym standing for "service sector management economics."
False
Service innovations can be patented.
False
Services are homogeneous.
False
Supply networks cannot be constructed for every product or service.
False
Sustainability is the ability to maintain profits in a system.
False
The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "creation theory."
False
The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.
False
The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning.
False
The supply network can be thought of as a pipeline through which cash, material and information flows.
False
The term "electronic commerce" refers to the buying and selling of electronic products and devices.
False
Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view.
False
Which of the following are not listed in the text as jobs in OSCM?
Hospital administrator
"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.
True
"Product-service bundling" refers to a company building service activities into its product offerings for its customers.
True
"Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.
True
A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.
True
A major aspect of planning involves developing a set of metrics to monitor the supply chain.
True
All managers should understand the basic principles that guide the design of transformation processes.
True
Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.
True
Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.
True
Central to the concept of operations strategy are the notions of operations focus and trade-offs.
True
Core service providers integrate tangible goods into their product.
True
During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability.
True
Effectiveness means doing the right things to create the most value for the company.
True
Green and black belt programs teach six-sigma quality tools to managers at many corporations.
True
In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.
True
Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.
True
Lean manufacturing refers to just in time production coupled with total quality control.
True
OSCM is a functional field of business with clear line management responsibilities.
True
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.
True
Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.
True
Planning is where a firm must determine how anticipated demand will be met with available resources.
True
Service science management and engineering aims to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations.
True
Services are defined and evaluated as a package of features that affect the five senses.
True
The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.
True
The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.
True
The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."
True
The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer.
True
The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.
True
The term "value" refers to the relationship between quality and the price paid by the consumer.
True
The goods-services continuum consists of which set of the following categories?
Pure goods, core goods, core services, pure services
Which of the following is a measure of operations and supply management efficiency used by Wall Street?
Receivable turnover
Which of the following is not a way that operations and supply processes are categorized?
Selecting
Which of the following is not a characteristic that distinguishes services from goods?
Service jobs are unskilled.
One reason for studying operations and supply chain management (OSCM) is which of the following?
All managers should understand the basic principles that guide the design of transformation processes.
Current issues in OSCM do not include:
Increasing global supply chain employment The "current issues" in OSCM are: 1. Coordinating the relationships between mutually supportive but separate organizations 2. Optimizing global supplier, production, and distribution networks 3. Managing customer touch points 4. Raising senior management awareness of OSCM as a significant competitive weapon 5. Sustainability and the triple bottom line
