Chapter 1

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

Which of the following are defined as core goods?

Data storage systems

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

Earnings per share

One of the "package of features" that make up a service is:

Facilitating goods

"Business analytics" involves the analysis of data through a unique combination of linear programming, game theory, and queuing theory to better solve business problems.

False

"Green belt" programs are coordinated public works projects aimed at placing an environmentally friendly zone around major cities.

False

"Supply chain" includes only inbound freight and inventory.

False

A bank branch manager position is not an OSCM-type of job.

False

A supply chain manager is an OSCM job while a purchasing manager is not

False

Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will be met, planning itself is not considered a supply chain process

False

Automobiles and appliances are classified as "pure goods."

False

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

False

Efficiency means doing the right things to create the most value for the company

False

Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

False

It is critical that a sustainable strategy meet the needs of shareholders and employees. It is also highly desirable that it preserves the environment.

False

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

False

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

False

Operations and supply chain strategy are not important issues to investors who tend to focus on growth, dividends, and earnings per share.

False

Raising senior management awareness of OSCM as a competitive weapon is not an important issue.

False

SSME is an acronym standing for "service sector management economics."

False

Service innovations can be patented.

False

Services are homogeneous.

False

Supply networks cannot be constructed for every product or service.

False

Sustainability is the ability to maintain profits in a system.

False

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "creation theory."

False

The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.

False

The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning.

False

The supply network can be thought of as a pipeline through which cash, material and information flows.

False

The term "electronic commerce" refers to the buying and selling of electronic products and devices.

False

Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view.

False

Which of the following are not listed in the text as jobs in OSCM?

Hospital administrator

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

True

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

True

"Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

True

A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.

True

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

True

All managers should understand the basic principles that guide the design of transformation processes.

True

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

True

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

True

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

True

Core service providers integrate tangible goods into their product.

True

During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability.

True

Effectiveness means doing the right things to create the most value for the company.

True

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

True

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

True

Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

True

Lean manufacturing refers to just in time production coupled with total quality control.

True

OSCM is a functional field of business with clear line management responsibilities.

True

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

True

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

True

Planning is where a firm must determine how anticipated demand will be met with available resources.

True

Service science management and engineering aims to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations.

True

Services are defined and evaluated as a package of features that affect the five senses.

True

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

True

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

True

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."

True

The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer.

True

The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.

True

The term "value" refers to the relationship between quality and the price paid by the consumer.

True

The goods-services continuum consists of which set of the following categories?

Pure goods, core goods, core services, pure services

Which of the following is a measure of operations and supply management efficiency used by Wall Street?

Receivable turnover

Which of the following is not a way that operations and supply processes are categorized?

Selecting

Which of the following is not a characteristic that distinguishes services from goods?

Service jobs are unskilled.

One reason for studying operations and supply chain management (OSCM) is which of the following?

All managers should understand the basic principles that guide the design of transformation processes.

Current issues in OSCM do not include:

Increasing global supply chain employment The "current issues" in OSCM are: 1. Coordinating the relationships between mutually supportive but separate organizations 2. Optimizing global supplier, production, and distribution networks 3. Managing customer touch points 4. Raising senior management awareness of OSCM as a significant competitive weapon 5. Sustainability and the triple bottom line


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