Chapter 1: Communication, A First Look
The communication model that treats communication as a one-way process is the ______ model.
action
A political communicator who is hiring a speech writer might look for which trait?
audience analysis expertise
Which of the following conditions is the most likely to affect a person's capacity to empathize?
autism
The transaction model of communication maintains that people in a conversation are
both sources and receivers
In terms of the communication process, tone of voice functions as
communication channel
the ability to formulate multiple explanations for a specific situation is called cognitive _____
complexity
Communication supports relational needs by helping to ______ essential human relationships.
establish and maintain
Mass communication involves transmitting messages
to a large audience
Which of the following statements best indicates that metacommunication is taking place?
"It's not what you said, it's how you said it that upsets me".
Which of the following are elements of effective communication?
-using more than one communication strategy to reach your communication goals - understanding unique cultural expectations - selecting a strategy for reaching your communication goals - identifying your communication goals
Rank the relative complexity of the three communication models, the the simplest at the top and the most complex at the bottom.
1. Action 2. interaction 3. transaction
In the context of communication, small group contain about _____ people.
3 to 20
Which of the following are common among the action and interaction models of communication but not the transactional model.
A series of back-and-forth messages separate source and receiver roles
Cognition is the same thing as interpersonal communication.
FALSE
Everyone is an expert communicator because we have communicated practically every day of our lives
FALSE
Which of the following is the most common form of communication that people engage in?
Interpersonal Communication
Which statements about the interaction model of communication are correct?
It includes feedback It includes context It treats communication as a two-way process.
Which of the following are characteristics of communications?
It is affected by the perceptions of participants It has relational implications It has literal meanings
Which of the following statements about the transaction model are true?
It treats conversation participants as both sources and receivers. It sees conversations ad a simultaneous two-way flows.
If you distrust directions given to you by a tipsy stranger, you are applying ____ filters.
Perceptual
Communicating to an audience that is larger than a small group, such as at a graduation ceremony, is called ______ communication.
Public communication
Which of the following statements is true of situation-specific communication?
What works in one context may not in another.
A communication model is which of the following?
a formal description of the communication process
Leaving a message on a client's voicemail system is an example of the _____ model of communication.
action
Health can decline quickly when individuals are deprived of communication, such as when they
are in solitary confinement
Communication is the process that humans use to exchange information and create meaning by using which of the following?
behavior signs symbols
A communication act that attends to the rules and expectations that apply in a social situation
can be considered appropriate communication
standard instant messaging is an example of a ______ context
channel-lean
Environments that incorporate multiple communications channels at once are called
channel-rich contexts
which of the following statements about communication is not correct?
communication has no rules
The difference between intentional and unintentional messages is that intentional messages are _____ and unintentional messages are unconscious.
deliberate
Raising your hand to request permission to speak in class is an example of a(n) _____ rule.
explicit
A common communication myth is that communication is inherently
good
In the context of communication, which of the following best completes this sentence: "Because words by themselves are symbols, they have no inherent _________ until someone uses them."
meaning
Communicators with low self-awareness who attend a meeting might
speak longer than anyone else
Which description of a political candidate is least likely to appeal to voters perceptual filters?
stamp collector
Which of the following are reasons a speaker might prefer to conduct an online video conference rather than post an online video?
to use multiple communication channels to receive information from facial expressions from the audience
The basic difference between mass communication and public communication is that mass communication is
transmitted electronically or by print media