Chapter 1: Communication, A First Look

The communication model that treats communication as a one-way process is the ______ model.

action

A political communicator who is hiring a speech writer might look for which trait?

audience analysis expertise

Which of the following conditions is the most likely to affect a person's capacity to empathize?

autism

The transaction model of communication maintains that people in a conversation are

both sources and receivers

In terms of the communication process, tone of voice functions as

communication channel

the ability to formulate multiple explanations for a specific situation is called cognitive _____

complexity

Communication supports relational needs by helping to ______ essential human relationships.

establish and maintain

Mass communication involves transmitting messages

to a large audience

Which of the following statements best indicates that metacommunication is taking place?

"It's not what you said, it's how you said it that upsets me".

Which of the following are elements of effective communication?

-using more than one communication strategy to reach your communication goals - understanding unique cultural expectations - selecting a strategy for reaching your communication goals - identifying your communication goals

Rank the relative complexity of the three communication models, the the simplest at the top and the most complex at the bottom.

1. Action 2. interaction 3. transaction

In the context of communication, small group contain about _____ people.

3 to 20

Which of the following are common among the action and interaction models of communication but not the transactional model.

A series of back-and-forth messages separate source and receiver roles

Cognition is the same thing as interpersonal communication.

FALSE

Everyone is an expert communicator because we have communicated practically every day of our lives

FALSE

Which of the following is the most common form of communication that people engage in?

Interpersonal Communication

Which statements about the interaction model of communication are correct?

It includes feedback It includes context It treats communication as a two-way process.

Which of the following are characteristics of communications?

It is affected by the perceptions of participants It has relational implications It has literal meanings

Which of the following statements about the transaction model are true?

It treats conversation participants as both sources and receivers. It sees conversations ad a simultaneous two-way flows.

If you distrust directions given to you by a tipsy stranger, you are applying ____ filters.

Perceptual

Communicating to an audience that is larger than a small group, such as at a graduation ceremony, is called ______ communication.

Public communication

Which of the following statements is true of situation-specific communication?

What works in one context may not in another.

A communication model is which of the following?

a formal description of the communication process

Leaving a message on a client's voicemail system is an example of the _____ model of communication.

action

Health can decline quickly when individuals are deprived of communication, such as when they

are in solitary confinement

Communication is the process that humans use to exchange information and create meaning by using which of the following?

behavior signs symbols

A communication act that attends to the rules and expectations that apply in a social situation

can be considered appropriate communication

standard instant messaging is an example of a ______ context

channel-lean

Environments that incorporate multiple communications channels at once are called

channel-rich contexts

which of the following statements about communication is not correct?

communication has no rules

The difference between intentional and unintentional messages is that intentional messages are _____ and unintentional messages are unconscious.

deliberate

Raising your hand to request permission to speak in class is an example of a(n) _____ rule.

explicit

A common communication myth is that communication is inherently

good

In the context of communication, which of the following best completes this sentence: "Because words by themselves are symbols, they have no inherent _________ until someone uses them."

meaning

Communicators with low self-awareness who attend a meeting might

speak longer than anyone else

Which description of a political candidate is least likely to appeal to voters perceptual filters?

stamp collector

Which of the following are reasons a speaker might prefer to conduct an online video conference rather than post an online video?

to use multiple communication channels to receive information from facial expressions from the audience

The basic difference between mass communication and public communication is that mass communication is

transmitted electronically or by print media