Chapter 1 Management IBC

What did Mintzberg observe about work behavior in the managers he studied?

- some worked up to 90 hrs/week - they almost always devoted lunchtime to meetings

why study management

-insiders understanding of how to deal with orgs -understand how to relate to your managers -interaction with coworkers -manage self and career

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing? A) ethical B) efficient C) sustainable D) effective

A

A manager who is effective (select all) A) carries out decision successfully so that the orgs goals are achieved B) achieves results C) makes the right decisions D) uses expensive resources

A, B, C

Which of the following are management activities? (Select all that apply.) A) pursuing organizational goals B) integrating the work of people C) performing assigned tasks D) distributing products and services E) controlling the orgs resources

A, B, E

What are two potential rewards of being an exceptional manager? (Select 2 answer choices) A) The ability to earn more than most workers B) The ability to make decisions without being questioned C) A guarantee of employment in one's chosen field D) Fringe benefits, such as a large office or stock options

A, D

Which of the following are true of nonprofit organizations? A) They may operate in the private sector. B) Their purpose is to offer services to clients. C) They are primarily focused on serving shareholders. D) They are controlled by the government.

A,B

Which two descriptions accurately characterize artificial intelligence (AI) in the workplace? (Select 2 options.) A) it can be applied both to blue collar and white collar skills B) it includes using computer systems to mimic human reasoning C) it is being used by fewer companies than 10 years ago D) it decreases the use of customization in production lines

A,B

Top managers' responsibilities include: A) being alert for long-run problems and opportunities. B) paying close attention to the organization's external environment. C) directing the daily tasks of non-managerial personnel. D) making short-term operating decisions. E) devising strategies for dealing with long-run opportunities and problems.

A,B,E

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on? A) sustainability B) quality C) innovation D) efficiency

B

Which of the following represents an ethical challenge? A) Parul and Kevin conducted a videoconference about the new product line since they were both home sick. B) Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere. C) Connor decided to text his sales order into the home office in order to make sure it was received on time. D) Tonya told the supplier that recycled parts were important to her company because it had a "green" policy.

B

Which of the following are three examples of commonweal organizations? (Select 3 options.) A) A state college B) The military C) The U.S. Postal Service D) The Red Cross E) The local fire department

B, C, E

To maintain a competitive advantage, an organization must stay ahead of its competitors in which of the following areas? A) Responsibility B) Customer responsiveness C) Resource allocation D) Innovation E) Quality F) Efficiency

B, D,E,F

What are primary skills that companies seek in top managers? (select all) A) Eagerness to please others B) The ability to communicate C) A high level of energy D) The ability to motivate and engage others

B,C,D

Which of the following are the rewards of studying management? (Check all that apply.) A) Guaranteed high pay in the field you are interested in B) Improved ability to manage yourself in the workplace C) Increased insight into how to interact with your co-workers D) Better understanding of how to relate to your supervisors wherever you work

B,C,D

Which of these are considered rewards of practicing management? A) Experiencing decreased discretion over the work that you do B) Experiencing a feeling of accomplishment along with your employees C) Magnifying your range and stretching your abilities D) Building a catalog of successful products or services E) Becoming a mentor and helping others

B,C,D,E

Which of the following defines an organization? A) A group formed by people who are seeking friendship or common interests B) Two or more people who share interests, hobbies, or collective goals C) A group of people who work together to achieve some specific purpose D) A large number of people gathered together

C

To be _____ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve the organization's goals. A) targeted B) efficient C) effective D) accurate

C effective

What are three ways the text suggests you can build meaningfulness into your life? A) focus on building professional skills before personal skills B) accept the role of recipient and receive what others give to you C) go out and help someone D) identify activities you love doing E) find a way to build your natural strengths into your personal and work life

C,D,E

The "Mintzberg" findings

Communications Managers rely on: Verbal more than written but today: email/smartphones Hours and Pace 60+ hours No "down time" (bc internet and smartphones ie always connected) Managers work by: fragmentation, brevity, variety

As a manager, to practice _____ means to use the organization's resources cost-effectively and wisely. Multiple choice question. A) planning B) effectiveness C) responsiveness D) efficiency

D

Which employee is the best example of a functional manager? A) Mallory, who became the CEO after working for the company for 12 years. B) Rachel, who is a supervisor and is responsible for the activities of three employees at the company. C) Miguel, who is responsible for the company's warehouse, production, and product source lines. D) Brett, who is the manager of the company's accounting department.

D

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic? A) firewall B) e-commerce C) social media D) database

D

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

functional vs general managers

Functional: -characterized by responsibility for one area of the organization -director of HR -VP of finance -team lead -program manager General: -characterized by responsibility for multiple areas of a org -CEO, COO, CIO, President

Are you career ready?

KSAO's -Do you have the knowledge? -How are your soft skills? -What is your attitude? -Other characteristics: resilience, reliability, adaptability, teachable

According to Mintzberg's findings, which statement regarding a manager's communication is true?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

the types of managerial roles

Organizational sets of behaviors: -technical skills -conceptual skills -human skills But probably most important: -supportive significant other

figurehead

Performing symbolic tasks that represent an organization Performing symbolic tasks that represent an organization

What managers "Do"

Planning - set goals - achievement of goals - analytical and foresight organizing -organize people, tasks, resources -accomplishment of work -organized/time management leading -motivate, direct

True or false: Nonmanagerial employees do not formally supervise other employees.

True

What is the definition of e-business?

Using the Internet to facilitate every aspect of running a business

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

Managers need conceptual skills, which are defined as the

ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes.

about half

The organizing function of management is characterized by

arranging tasks, people, and other resources to accomplish the work.

The discipline concerned with creating computer systems that simulate human reasoning and sensation, as represented by robots, natural language processing, pattern recognition, and similar technologies, is known as _____.

artificial intelligence

Stores of data so vast that conventional database management systems cannot handle them are known as

big data

In order to manage for information technology, companies rely on e-commerce, which is defined as the

buying and selling of goods or services over computer networks

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

cloud computing

___________ helps people work better together by joining various functions into a single information system that multiple parties can access.

collaborative computing

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.

conceptual

Monitoring performance against goals and taking corrective action as needed

controlling

Computerized collections of interrelated files for assembling large quantities of information are called ______.

databases

Middle managers are said to have "high-touch" jobs because they _____.

deal directly w ppl

As part of their _______ roles, managers are expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

decisional

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

Organizations that wish to stay ahead of their rivals often rely heavily on temporary workers. This helps organizations to increase their _______.

efficiency

Producing goods and services with as few resources as possible in as little time as possible is referred to as _______.

efficiency

efficiency and effectiveness

efficiency - "the means" of attaining the organizations goals effectiveness - "the ends" achieving the goals the organization sets

According to Mintzberg, what are two of the decision-making roles of a manager?

entrepreneur, negotiator

Which decisional role of a manager is used when Alexander encourages change and innovation in his department?

entreprenuer

what challenges face successful managers

especially after covid 19 impacts - managing for: - a competitive advantage - IT - a 'new normal' - globalization - diversity - ethical standards - sustainability - happiness and meaningfulness

Mintzberg's study focused on the typical workday of _____.

executives

The purpose of Mintzberg's study of chief executives in the late 1960s was to

figure out what is it that they actually do in their jobs

An organization that wishes to achieve a competitive advantage through innovation should ______. Multiple choice question.

find creative ways to deliver new or improved goods and services

Managers who make short-term operating decisions and direct the tasks of non-managerial personnel are called _______ managers.

first line

A ______ organization's purpose is to make money by offering products or services.

for profit

What are you managing for?

for profit - the "money makers" non profit - the "service providers" mutual benefit - the "be in my like minded group" Difference? For profit: Success = Profit (or loss) Non Profit: Success = how effective is service

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a Multiple choice question.

functional manager

Managers who are responsible for several organizational activities rather than just one are called ______ managers.

general

Meaningfulness is associated with _____ rather than _____.

giving; taking

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______

globalization

_________ means that the nature of business around the world is becoming increasingly interconnected.

globalization

The advent of cloud computing has made it possible for employees to

have access to company data from anywhere with an Internet connection.

Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades?

hispanics, african americans, asians

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

Knowledge management involves implementing systems and practices in order to

increasing the sharing of information

When managers receive and communicate information with others inside and outside the organization, they are performing _____ roles.

informational

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of _____ in achieving competitive advantage.

innovation

Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles.

interpersonal

The three types of organizational roles that managers play are

interpersonal, informational and decisional

Managers need technical skills, which are defined as the

job-specific knowledge necessary to perform well in a specialized field.

Functional managers are responsible for

just one organizational activity

Which managerial roles were identified by Mintzberg as interpersonal roles?

leader, liaison, figurehead

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

First-line managers are responsible for

making short-term operating decisions and directing the daily tasks of non-managerial personnel.

The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is the definition of _____.

management

Interpersonal, informational, and decisional are the broad three types of _____

managerial roles

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called _______.

middle managers

Which informational role of a manager is used when Suzanne notices an article in the local newspaper that misrepresents her company?

monitor

According to Mintzberg, what are the informational roles of a manager?

monitor, disseminator, spokesperson

The managerial function of controlling is defined as

monitoring performance, comparing it with goals, and taking corrective action as needed.

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

Voluntary collections of members whose purpose is to advance the interests of their members are known as _____ organizations. Multiple choice question.

mutual-benefit

The majority of a company's workforce is made up of _____.

nonmanagerial employees

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management.

organizing

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

The four management functions are

planning, organizing, leading, controlling

What are two examples of a mutual-benefit organization? Multiple select question.

political party and trade association

General managers are responsible for

several organizational activities

Which of the following statements is true about the financial rewards of being a manager?

some middle level managers make more than 100,000 a year

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called _____

sustianability

What is considered the first law of business for achieving competitive advantage?

take care of the customer

leadership

taking responsibilities for the actions of subordinates

When employees work from home or remote locations by using a variety of information technologies, they are _____

telecommuting

What issue does the advent of Big Data raise for governments and businesses?

the protection of users' privacy

Define Management

the pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the org's resources (POLC)

Managers have a multiplier effect in organizations, which means that Multiple choice question.

their influence goes far beyond the results that one person could achieve acting alone.

As a result of the "interrupt-driven day," a major challenge managers face is ____

time and task management

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

levels of management

top managers -set objectives -scan environment -plan and make decisions middle managers -allocate resources -oversee first-line managers -report to top management -develop and implement activities first-line managers -coordinate activities -supervise employees -report to middle managers -involved in day to day operations

Managers should pursue organizational goals efficiently. This means that managers should

use resources cost effectively

What is the definition of e-business?

using the internet to facilitate every aspect of running a business

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business. Multiple choice question.

verbal; written

The New York and Chicago offices of Jenna's company have weekly meetings. Rather than flying to the respective offices, the employees use _____, which allows them to see, hear, and talk with each other over the computer.

videoconfrencing

Most valued traits

what are our industry partners looking for? -motivated and engaged -ability to effectively communicate -work outside of the US -high energy 24/7 connection -integrity

liaison

working with ppl outside a work unit or organization to develop alliances