Chapter 1

Which of the following is a form of cheating that occurs among school administrators? Multiple choice question.

falsifying transcripts and application materials

Which of the following are common criteria used when hiring new college graduates for their first job?

- GPA - college major - internship or other work experience

Select aspects of OB to be considered in an organization if many employees begin quitting their jobs.

- individual level characteristics - organizational policies - group/team dynamics

Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work.

- organizational culture - leader behavior - decision making

Select the three common elements in choosing among alternatives to arrive at an effective solutions

- selection criteria - consequences - choice process

What is the 3-Step Approach to problem solving?

1. Identify the problem by reviewing desired outcomes 2. Consider possible causes of the problem using OB knowledge 3. Make practical recommendations

Which of the following is a situation factor at the group/team level that may contribute to a situation in which many employees quit their jobs during a short period of time?

a new manager taking over the department

The ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager

credibility

In the systems approach to OB, person and situation factors are considered ______ , while the three levels of analysis are categorized as processes or ______

inputs, outputs

In the systems model of the organizing framework, what are the initial drivers of all outcomes?

person and situation factors

In choosing among alternatives to qualify a solution, a person is focusing on ______ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.

selection criteria

Skills dealing with human relationships and interactions are referred to as ______ skills.

soft

Problem- ______ efforts can be adversely affected if the problem is incorrectly identified.

solving

The best way to increase self-awareness is through:

taking self-assessments

For most jobs, candidates are selected for their ______ skills.

technical

The _____ _____ term describes an interdisciplinary field concerned with understanding and managing people at work.

organizational behavior