Chapter 1: The Exceptional Manager

Functional Manager

A __________ is responsible for just one organizational activity.

General Manager

A __________ is responsible for several organizational activities.

Organization

A group of people who work together to achieve some specific purpose.

Team Leader

A manager who is responsible for facilitating team activities toward achieving key results.

D. team leader

A team member who is responsible for facilitating team activities toward achieving key results is a ___________. A. middle manager B. general manager C. first-line manager D. team leader

B., C., and D.

According to Mintzberg, which of the following would be characterized as a manager's informational roles? (Choose all that apply.) A. Entrepreneur B. Spokesperson C. Disseminator D. Monitor E. Liason

Mentor

According to one survey, 84% of workers who had a __________—an experienced person who provided guidance to someone new to the work world—said that the person helped them advance their careers.

D. taking care of the customer

Alisha is a store manager and notices that on rainy days customers who walk in with a wet umbrella feel inconvenienced deciding what to do with it. Alisha therefore decides to place a dispenser with complimentary plastic bags for covering an umbrella near the store entrance. Which aspect of competitive advantage is Alisha concerned with? A. product quality control B. product nnovation C. raising efficiency D. taking care of the customer

Entrepreneur

An __________ is someone who sees a new opportunity for a product or service and launches a business to try to realize it. Most run small businesses with fewer than 100 employees.

Intrapreneur

An __________ is someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization's resources to try to realize it.

C. Find innovative ways to deliver new or better goods or services.

An organization that wants to achieve a competitive advantage should do which of the following? A. Adopt a flat management structure to contain costs. B. Use practices that have been successful in the past. C. Find innovative ways to deliver new or better goods or services. D. Set higher prices for goods and services.

C. efficiency

As a sales manager, Ken knows that to achieve his company's sales goals he will need to make the best use of the limited resources available to him. Which aspect of management is Ken practicing? A. effectiveness B. responsivness C. efficiency D. ambiguity

D. entrepreneurs (How do entrepreneurs and managers differ?)

Because they are willing to take risks in pursuit of new opportunities, including the risk of personal financial failure, __________ need the confidence to act decisively. A. bosses B. leaders C. middle managers D. entrepreneurs

B. Experiencing a sense of accomplishment

Charlie and his team brought in 30 new clients over the past six months. As the manager, Charlie wanted to share his personal satisfaction with the team and decided to take everyone out for lunch to celebrate their success. Which reward of practicing management does this demonstrate? A. Building a catalog of services B. Experiencing a sense of accomplishment C. Becoming a mentor D. Challenging one's talent and skill

A. sustainability (Challenge #6: Managing for Sustainability)

Dell Computer uses recycled and recyclable materials in its products and packaging design, and has established goals to reduce the energy of its products by 80% by the year 2020. This concern for the environment is an example of Dell's commitment to __________. A. sustainability B. e-commerce C. innovation D. its employees

Telecommute

Employees, for instance, may __________, or work from home or remote locations using a variety of information technologies.

B. globalization (Challenge #4: Managing for Globalization)

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for __________. A. innovation B. globalization C. quality D. efficiency

Innovation

Finding ways to deliver new or better goods or services is called __________.

Internal Locus of Control

If you believe "I am the captain of my fate, the master of my soul," you have what is known as __________, the belief that you control your own destiny, that external forces will have little influence.

B. an organization.

In business, A group of people who work together, often in teams, in an attempt to achieve some specific purpose is known as A. a cohort. B. an organization. C. an assemblage. D. a cadre.

C. quality

In order for an organization to maintain competitive advantage, it has to focus on providing goods and services to customers that consistently meet their requirements and expectations and perform as expected. This is referred to as __________. A. innovation B. efficiency C. quality D. sustainability

Interpersonal Roles

In their __________, managers interact with people inside and outside their work units. These three roles include figurehead, leader, and liaison activities.

Decisional Roles

In their __________, managers use information to make decisions to solve problems or take advantage of opportunities. These four roles are entrepreneur, disturbance handler, resource allocator, and negotiator.

Informational Roles

In their three __________—as monitor, disseminator, and spokesperson—managers receive and communicate information with other people inside and outside the organization.

D. efficiency

It is the goal of the managers at Trevor's company to produce as many automobile parts as quickly as possible with its current workforce. This is an example of improving __________ to gain competitive advantage. A. quality B. innovation C. customer responsiveness D. efficiency

D. high-touch

Janice is a middle manager at a mobile phone distribution center. It is her job to work with employees to make sure they have the tools to keep customers and suppliers happy. Since she deals with people rather than a computer, Janice has a __________ job. A. individualistic B. automated C. mechanized D. high-touch

B. Texting

Jason used his smartphone to send a brief text message to his colleague to ask him to verify the time they were meeting with a client. What form of e-communication did he use? A. Cloud computing B. Texting C. Vidoeconferencing D. Social media

B. entrepreneur

Joachim identified a demand for a mobile pet-grooming business in his hometown and decided to start one to capitalize on this demand. Joachim would be described as a(n) __________. A. manager B. entrepreneur C. intrapreneur D. team leader

B. general

Managers who are responsible for several organizational activities rather than just one are called __________ managers. A. organizational B. general C. functional D. top

Videoconferencing

Meetings may be conducted via __________, using video and audio links along with computers to let people in different locations see, hear, and talk with one another.

C. interpersonal

Mintzberg characterized managers' interaction with people both inside and outside their work units as their __________ roles. A. informational B. promotional C. interpersonal D. decisional

E-Business

More important than e-commerce, information technology has led to the growth of __________, using the Internet to facilitate every aspect of running a business.

Start-Ups

Most of the popular get-rich stories you hear these days are about technology __________, such as Facebook, Yelp, Foursquare, or Uber, being defined as a newly created company designed to grow fast.

C. leading

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? A. conceptualizing B. informing C. leading D. organizing

C. Competitive advantage

Nathan owns a shoe company. He has found a process that allows him to produce high-quality shoes at a much lower price than his competitors. As a reuslt, his sales have outperformed all of his rivals' for the past 12 moths. What concept does this demonstrate? A. Competitive exclusion B. Strategic cooperation C. Competitive advantage D. Cooperative advantage

C. Figurehead

Performing symbolic tasks that represent the organization describes the __________ interpersonal managerial role. A. Leadership B. Liason C. Figurehead

Project Management Software

Programs for planning and scheduling the people, costs, and resources to complete a project on time.

A. front-line

Stefan supervises 10 sales associates in his role at the retail store. What management level is he working at? A. front-line B. top C. middle D. mid-level

B. Leadership

Taking responsibility for the actions of subordinates describes the __________ interpersonal managerial role. A. Liason B. Leadership C. Figurehead

Management Process (Four Management Functions)

The __________, also called the four management functions, refers to the planning, organizing, leading, and controlling (POLC) necessary to get things done.

C. conceptual

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of __________ skills. A. soft B. technical C. conceptual D. decisonal

D. e-commerce; e-business

The buying and selling of goods or services over computer networks is known as __________, whereas __________ involves using the Internet to facilitate every aspect of running a business. A. e-business; e-commerce B. cloud computing; e-commerce C. e-business; cloud computing D. e-commerce; e-business

Controlling

The four functions of management include planning, organizing, leading, and __________ the organization's resources. (Remember to type only one word in the blank.)

C. controlling

The managerial function of __________ involves monitoring performance, comparing it to goals, and taking corrective action when needed. A. leading B. organizing C. controlling D. planning

D. people

The organizing function of management consists of arranging tasks, __________, and other resources needed to accomplish work. A. goals B. jobs C. feedback D. people

A. top

Those in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called __________ managers. A. top B. first-line C. nonsupervisory D. middle

A. effective

To be __________ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve the organization's goals. A. effective B. targeted C. accurate D. efficient

Effective

To be __________ means to achieve results, to make the right decisions, and to successfully carry them out so that they achieve the organization's goals.

Efficient

To be __________ means to use resources--people, money, raw materials, and the like--wisely and cost-effectively.

True (Challenge #7: Managing for Happiness and Meaningfulness)

True or false: No matter how well an organization pays you, you should consider whether you are realizing your own happiness as you meet the needs of the organization.

False

True or false: Setting goals and deciding how to achieve them describes the managerial function of controlling.

True

True or false: Studying management enables you to understand how to manage yourself in the workplace and interact and relate more effectively with your supervisors and coworkers.

False (The Most Valued Traits in Managers)

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

True (Challenge #5: Managing for Ethical Standards)

True or false: does the following represent an ethical challenge facing the company? Zeynep decided to buy parts from Indonesia even though her company had a policy of purchasing only from U.S. suppliers.

B., C., and D.

What are some of the potential rewards of getting a management degree and following a career in management? Choose all that apply. A. A guarantee of employment in one's chosen field B. Fringe benefits, such as health insurance and stock options C. The ability to earn more than most workers D. Privileges, such as a better office in some companies

C. entrepreneur and intrapreneur

What are the two types of entrepreneurship? A. for-profit and nonprofit B. sole proprietorship and corporation C. entrepreneur and intrapreneur D. start-up and corporation

Internet (Challenge #2: Managing for Information Technology)

When managing for information technology, the most important aspect is the __________, the global network of independently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world.

Both B. and C.

Which of the following accurately characterizes artificial intelligence (AI) in the workplace? Choose all that apply. A. It requires hiring a greater number of employees. B. It can be applied to both blue-collar and white-collar skills. C. It includes using computer systems to mimic human reasoning. D. It has grown out of fashion in employment.

C. Using the Internet to facilitate every aspect of running a business

Which of the following accurately describes e-business? A. Creating a computerized collection of interrelated files B. Buying and selling goods or services over computer networks C. Using the Internet to facilitate every aspect of running a business D. Using e-mail for business communication

B., C., and D.

Which of the following are characteristics of an intrapreneur? (Choose all that apply.) A. Launches an outside business B. Works inside an existing organization C. Sees an opportunity for a product or service D. Mobilizes organizational resources E. Sets the strategic direction for the organization

A., C., and D.

Which of the following are classified as soft skills? A. communicating well with others B. proficiency in mathematics C. motivating others D. inspiring trust

A., C., and D.

Which of the following are examples of commonweal organizations? A. a local fire department B. a state college C. the military D. the U.S. Postal Service

A., D., E., and F.

Which of the following are included in the four management functions? A. Controlling B. Building C. Relating D. Planning E. Leading F. Organizing

C. database

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic? A. social media B. firewall C. database D. e-commerce

B. Anita is the manager of accounting in the company.

Which of the following employees is an example of a functional manager? A. Rachel is a supervisor and is responsible for the activities of three employees. B. Anita is the manager of accounting in the company. C. Connor is responsible for the warehouse, production, and product source lines at his company. D. Kurt is the CEO of the company. He achieved this level in the company after working there for 12 years.

C. the Internet

Which of the following is defined as he global network of independently operating but interconnected computers? A. E-business B. E-commerce D. Databases C. the Internet

B., C., and D. (Challenge #3: Managing for Diversity)

Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply. A. Non-Hispanic whites B. Asians C. Hispanics D. African Americans

Both A. and D.

Which of the following statements about ambiguous information for decision making are true? A. Managers need to be able to make decisions from information that is ambiguous. B. The financial success of entrepreneurs is too uncertain to risk making decisions based on ambiguous information. C. Entrepreneurs need to make decisions based in ambiguous data, but managers should refrain from doing so. D. Entrepreneurs must have a particularly high tolerance for ambiguity because they are trying to do things they have not done before.

D. the multiplier effect

Which of the following terms refers to the idea that a manager's influence extends far beyond the results that can be achieved by just one individual acting alone? A. the bureaucracy phenomenon B. bureaucratic risk taking C. career growth D. the multiplier effect

Both B. and D.

Which of the following would be characterized as decisional roles according to Mintzberg's research? Check all that apply. A. Disseminator B. Entrepreneur C. Figurehead D. Negotiator

B., C., and D.

Which of the following would be considered a mutual-benefit organization? (Choose all that apply.) A. social-welfare agency B. labor union C. trade association D. farm cooperative

B. Organizing

Which of the four management functions is defined as arranging tasks, people, and other resources to accomplish the work? A. Leading B. Organizing C. Controlling D. Planning

A. small business

Which of these organizations is typically considered for-profit? A. small business B. labor union C. social-welfare agency D. local police department

A. Liason

Working with those outside the work unit or organization to develop alliances that help achieve organizational goals describes the __________ interpersonal managerial role. A. Liason B. Figurehead C. Leadership

Databases

__________ are computerized collections of interrelated files.

Conceptual Skills

__________ consist of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together.

Human Skills

__________ consist of the ability to work well in cooperation with other people to get things done—especially with people in teams, an important part of today's organizations.

Technical Skills

__________ consist of the job-specific knowledge needed to perform well in a specialized field.

High-Touch Jobs

__________ deal with people rather than computer screens or voice-response systems.

Middle Managers

__________ implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them.

Management

__________ is defined as (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organization, leading, and controlling the organization's resources.

Organizing

__________ is defined as arranging tasks, people, and other resources to accomplish the work.

Sustainability

__________ is defined as economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs

Controlling

__________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Leading

__________ is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.

Planning

__________ is defined as setting goals and deciding how to achieve them.

Competitive Advantage (Challenge #1: Managing for Competitive Advantage)

__________ is the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them.

E-Commerce (Electronic-Commerce)

__________ is the buying and selling of goods or services over computer networks.

Artificial Intelligence

__________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.

Entrepreneurship

__________ is the process of taking risks to try to create a new enterprise.

Top Managers

__________ make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it.

First-Line Managers

__________ make short-term operating decisions, directing the daily tasks of non-managerial personnel.

Soft Skills

__________ refer to the ability to motivate, to inspire trust, to communicate with others. They are necessary for managers of all levels.

Knowledge Management

__________ refers to the implementing of systems and practices to increase the sharing of knowledge and information throughout an organization

Collaborative Computing

__________, using state-of-the-art computer software and hardware, will help people work better together.

Social Media

____________ refers to Internet-based and mobile technologies such as Facebook and Twitter for generating interactive dialogue with others on a network.

E-Mail (Electronic Mail)

____________ refers to messages and documents transmitted over a computer network.

Texting

____________ refers to quick text messages exchanged among smartphones.

Big Data

____________ refers to stores of data so vast that conventional database management systems cannot handle them.

Cloud Computing

____________ refers to the storing of software and data on gigantic collections of computers located away from a company's principal site.