Chapter 10

Which of the following statements is false? A.Differences between actual expenses and budgeted expenses are called variances. B.Productivity standards for room attendants are the same for economy hotels and all-suite hotels. C.The executive housekeeper should review performance standards at least once a year. D.Performance standards for guestroom cleaning vary from hotel to hotel within the lodging industry.

B

Which of the following statements is true? A.To determine realistic productivity standards, an executive housekeeper should conduct time and motion studies on all tasks necessary to clean and maintain each item on an area's inventory list. B.Before determining the number of guestrooms that a room attendant should be expected to clean during a work shift, the executive housekeeper must first establish performance standards for guestroom cleaning. C.A calendar plan for deep cleaning of guestrooms should schedule the majority of work for periods of high occupancy. D.Productivity standards for guestroom cleaning are uniform throughout the lodging industry.

B

Which of the following is used to plan the work of the housekeeping department by specifying items cleaned and maintained by housekeeping staff?

area inventory lists

Which of the following would be considered part of non-recycled inventories maintained by the housekeeping department?

cleaning supplies

Laura, the executive housekeeper at the King's Arms Hotel, wants to purchase new vacuums for the room attendants. To complete her cost/benefit analysis, she needs information about the frequency and costs of repairs to the current vacuums. Which of the following documents kept by the engineering/maintenance department would give Laura the information she needs?

equipment history records

Housekeeping's cleaning responsibilities are typically determined by the:

general manager

Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with the:

housekeeping staff

Which of the following planning tools helps the executive housekeeper specify the quality of work needed to clean or maintain items within a particular area of the hotel?

performance standards

Which of the following results from a communication problem between housekeeping and the front office?

room status discrepancies

Which of the following reports does the executive use to schedule rooms for cleaning?

the previous night's occupancy report