Chapter 10 connect lecture

Self-Actualization Needs

According to Maslow, which of the following represents the highest level of an individual's hierarchy of needs?

expectancy

According to ______ theory, a person asks the following questions before completing a task: "Can I accomplish this task?," "If I do accomplish it, what is my reward?" and finally, "Is the reward worth the effort?"

Elton Mayo

The Hawthorne studies are associated with

intrinsic

The personal satisfaction people feel when they receive recognition for their efforts is considered to be a(n) __________ reward.

Enviornment

The Hawthorne studies were designed to measure the effect of the work _______ on productivity.

Abraham Maslow

The concept that motivation can be understood based on a hierarchy of human needs was first introduced by

Recognition for a job well done

Which of the following is considered the main motivational factor when it comes to work?

Physical working conditions

Which of the following would be considered a hygiene factor?

Type A

William Ouchi referred to the American approach to management as _______ management

Frederick Taylor

One of the founders of motivational theory, _______ is also recognized as the father of scientific management.

Esteem

Gabriela is consistently recognized by management as one of the company's best employees, and her co-workers also respect and admire her. This satisfies Gabriela's _______ needs.

job environment and job content.

Herzberg developed a theory of motivation based on two factors:

high-context

In _______ cultures employees typically have a high commitment to building long-term relationships and establishing a ???sense of family??? with colleagues

encourages open communication

Larry Page and Sergey Brin, founders of Google, have created an environment in which employees are encouraged to share new ideas, and Page and Brin often share their management insight and explanations with employees. They have built an organization culture that

Generation Xers

Many _______ grew up as latchkey kids in dual-career families; they seek more of a balance between life and work

Equity theory

Martha was relatively satisfied with her job as an assembly worker at Manlow Industries until she learned that her less-experienced co-worker was earning more money. So, Martha decided to ask her boss for a raise. This behavior is consistent with which of the following theories of motivation?

Safety

Michael's employer has recently experienced financial problems, and several rounds of layoffs have occurred. Michael is still employed; however, it is likely that his _______ needs have become heightened.

Hawthorne

Mr. Mahara, the plant manager at a large manufacturing facility, is interested in watching his workers in order to identify the factors that affect employees' productivity. However, he knows that due to the _______ effect, workers might behave differently if they are aware they are being observed.

time-motion studies

A company that wants to analyze a specific job in an effort to determine the most efficient method of performing its various tasks in terms of time and effort utilized.

study and understand diverse cultural factors in designing a reward system

A successful enterprise in Dubai employs over 600 workers in 15 countries, including the U.S., India, Pakistan, Great Britain and Japan. In order to manage such a diverse workforce, managers should

Motivating

According to Herzberg, factors that involve the job itself, such as recognition and stimulating work are considered to be _______ factors.

pay increases

All of the following characteristics are said to add value or enrichment to a job EXCEPT

Autonomy

At Dreher Products, management establishes monthly goals for its manufacturing teams but team members are free to determine work assignments, schedules, and evaluation parameters. Which component of job enrichment theory does this best reflect?

Theory X

At the beginning of the day, the new shipping/receiving manager called his workers into his office and said, "Each of you will be expected to be here at 8:00 a.m. every day, and you are expected to work a full 8 hours. During that time, each of you will be expected to unload 320 crates. I will be checking on your progress frequently." From this description, it sounds like the manager's approach is characteristic of which type of management?

enlargement

Blackstone Automotive Manufacturing redesigned its assembly line jobs so that an employee installs a complete windshield wiper, rather than just attaching the wiper arm before the next employee installs the wiper blade. This is an example of job

hygiene

Brite Plating Company has lost a number of valuable employees to competitors. It recently gave employees a substantial raise, but turnover remains high. This is a reflection that, according to Herzberg's motivation-hygiene theory, money is considered to be a(n) _______ factor.

Scientific Management

Dallas is the manager of a manufacturing company. Dallas's approach is to break down assembly workers' jobs into a series of elementary tasks, determine the best way to perform those jobs, and then train workers accordingly. His approach is consistent with the principles of

theory X and Y.

Douglas McGregor classified managers into two categories: those who prefer to watch over their employees as they complete every task of their jobs, and those who empower their employees to work independently. McGregor called the assumptions behind these categories

empowering employees and having open communication leads to better solutions to problems

Paradise Cruises is a very successful cruise line that serves thousands of passengers each week. Staff members work in self-managed teams and are empowered to perform tasks as needed to effectively address passengers' problems and needs. One of the reasons the company has implemented this approach is that

customized to the needs of each employee

People are different, so cultural diversity and generational differences within the workplace require that managers use a motivational approach that is

Management by objectives (MBO) is a strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees

Peter Drucker's management by objectives (MBO) states that ( think this one is wrong)

Reinforcement

Professor Hoffson maintains a very strict attendance policy in her Introduction to Business course at Wayne College. For each unexcused absence, a student forfeits 10 points. This policy is consistent with _______ theory

Rapid evaluation and promotion

Theory Z emphasizes all of the following EXCEPT

Goal-setting theory

Which of the following theories uses the overall goals of the organization as a framework to emphasize the specific objectives of each department and individual?

Physiological

Workers in many factories in developing nations willingly work in unsafe and filthy working conditions because the wages they earn enable them to provide food and shelter for their families. This is an example of workers striving to satisfy their ________ needs.

Millennials

_______ are the fastest growing segment of today's workforce. They are optimistic, inventive and individualistic; they seek a balance between life and work and want work that is meaningful

Motion Economy

_______ is the concept that every job can be broken down into a series of elementary motions.

Theory Y

_______ managers assume people not only enjoy their jobs, but will actually seek out and accept responsibility if they are rewarded.