Chapter 10 MIS
An intelligent agent is:
A software surrogate that accomplishes specific tasks for users
Who was the British AI pioneer responsible for proposing a test for determining if machines could think?
Alan Turing
Which of the following represents knowledge in the form of past performance, occurrences, and experiences?
Case-based reasoning
_______________ is an example of an unstructured, operational management decision.
Cash management
Decision support in business is changing, driven by all of the following except:
Changing corporate spending patterns
Which of the following statements most accurately describes the operational level of management?
Composed of self-directed teams or supervisory managers who develop short-range plans, according . to procedures and within the budgets and schedules established for the teams and other workgroups of the organization
Artificial intelligence is a science and technology based on:
Computer science, Biology and psychology, Linguistics and mathematics
An employee performance evaluation expert system is an example of an expert system in the application category of:
Decision management
A communications network expert system is an example of an expert system in the application category of:
Design/configuration
According to the text, an enterprise knowledge portal has all of the following except:
Desktop publishing tools
An equipment calibration expert system is an example of an expert system in the application category of:
Diagnostic/troubleshooting
Which of the following is an example of an unstructured data source?
All of the following are attributes of intelligent behavior that AI attempts to duplicate except:
Emotion
Online analytical processes involve all of the following analytical operations except:
Filtration
Which of the following represents knowledge in the form of a hierarchy or network of collections consisting of a complex package of data values describing its attributes?
Frame-based knowledge
__________ analysis involves making repeated changes to selected variables until a chosen variable reaches a target value.
Goal-seeking
Which of the following statements is a characteristic of the form dimension of information?
Information is arranged in a predetermined sequence.
Which of the following statements is a characteristic of the content dimension of information?
Information is related to the information needs of a specific recipient for a specific situation
Internal enterprise information portal applications typically include access to all of the following except:
Internet news services
According to the text, all of the following are considered benefits of an expert system except:
It is cheaper to employ than multiple human experts
AI applications can be grouped under all of the following areas except:
Linguistics
Which of the following is an example of a robotics application of AI?
Machine-vision inspection systems for gauging, guiding, identifying, and inspecting products and . providing competitive advantage in manufacturing
The use of intelligent agents is growing rapidly as a way to do all of the following except:
Make matches on Internet dating sites
Many companies are using GIS technology along with global positioning system devices to do all of the following except:
Map customer traffic patterns within each store
Which of the following is one of the most common and useful types of data mining for marketing?
Market basket analysis
All of the following would be controlled by the process monitoring/control category of expert systems except:
Material selection
All of the following would be considered an AI application in the robotics group except:
Neural networks
Which of the following artificial intelligence applications can learn by processing sample problems and their solutions?
Neutral networks
Which of the following represents knowledge in the form of a network of data elements including both the data and the methods/processes that act on those data?
Object-based knowledge
__________ analysis is a more complex form of goal-seeking where the goal is to find the best value for a target variable given certain constraints.
Optimization
An inventory control expert system is an example of an expert system in the application category of:
Process monitoring/control
_______________ is an example of a structured, tactical management decision.
Program control
Business intelligence applications are based on all of the following except:
Rapid information input processes
Which of the following represents knowledge in the form of statements of fact, typically in the form of premise and conclusion?
Rule-based knowledge
A suspect identification expert system is an example of an expert system in the application category of:
Selection/classification
Decisions made at the tactical management level tend to be more:
Semi-structured
What type of analysis should be used to respond to the statement, "Let's cut advertising by $1000 repeatedly so we can see its relationship to sales"?
Sensitivity
All of the following would be considered an AI application in the cognitive science group except:
Speech recognition
By targeting customers who are already known to be likely buyers, the effectiveness of a given marketing effort is significantly increased—if the marketing takes the form of _______________.
The form of the marketing does not matter.
Decisions made at the strategic management level tend to be more:
Unstructured
According to the text, all of the following are major limitations of an expert system except:
Users of the system have a high learning curve
Which of the following would be considered a fuzzy logic term?
Very low
All of the following are suitability criteria for expert systems except:
Viability
_______________ is commonly used by pharmaceutical and biotechnology firms to develop and observe the behavior of computerized models of new drugs and materials.
Virtual reality
All of the following would be considered an AI application in the natural interface group except:
Visual perception
Which one of the following should be used to answer the question, "What would happen to sales if we cut advertising by 25 percent?"
What-if
Decision support systems use _______________ to support the making of semi-structured business decisions.
analytical models, specialized databases, a decision maker's own insights and judgments
Genetic algorithms were first used to simulate millions of years in _______________ evolution in just a few minutes on a computer.
biological, geological, ecosystem
With _______________, data about sales offices can be rolled up to the district level, and district-level data can be rolled up to provide a regional-level perspective.
consolidation
Harrah's, Capital One, and Barclays are a few of the companies using _______________ DSS models to identify customers who produce the greatest profit.
customer selection
With _______________, information is available whenever a manager demands it.
demand reports and responses
A(n) _______________ is a Web-based interface and integration of MIS, DSS, EIS, and other technologies that gives all intranet users and selected extranet users access to a variety of internal and external business applications and services.
enterprise Information Portal
A major freight company has several thousand drivers. A report containing information about only those company drivers who have not taken a mandatory defensive driving course is an example of a(n) _______________ report.
exception
Using a decision support system involves all of the following types of analytical modeling activities except _______________ analysis.
exception
Within an expert system, the _______________ contains facts about a specific subject area and rules that express the reasoning procedures of an expert on the subject.
knowledge base
The purpose of _______________ is to determine what products customers purchase together with other products.
market basket analysis
A weekly sales report is a typical example of a(n) _______________ report.
periodic scheduled
The information products from an MIS take all the following forms except:
pull reports.
The type of information required by decision makers in a company is directly related to the level of management decision making and the amount of _______________ in the decision situations they face.
structure
Dell, Wal-Mart, and Amazon are a few of the companies using _______________ DSS models to stimulate and optimize supply chain flow and reduce inventory levels.
supply chain
According to the textbook case, the Boston Celtics management is using a data analysis tool to monitor:
ticket sales according to seat location.
Deciding what product lines to develop over the next five years is an example of a(n)_______________ decision.
unstructured
Multisensory input/output devices, such as data gloves or jumpsuits, are commonly used with _______________ systems.
virtual reality