Chapter 10 quiz questions

For virtual teams to be effective, management should ensure that:

1. trust is established among members 2. progress is monitored closely the efforts and products of the team are publicized throughout the organization 3. the efforts and products of the team are publicized throughout the organization

Work Group

A group that interacts primarily to share information, make decisions, and help each group member perform within his or her area of responsibility.

Adequate Resources

A scarcity of resources directly reduces the ability of a team to perform its job effectively and achieve its goals.

Team efficacy

A team's collective belief that they can succeed at their tasks.

Team Effectiveness - Composition

Abilities of members Personality Allocating Roles Diversity Cultural Differences Size of Teams Member Preferences

Team Effectiveness - Contextual

Adequate Resources Leadership and Structure Climate of trust Performance Evaluation and Reward Systems

Promoter

Champions ideas after they're initiated

Multiteam Systems

Collections of two or more interdependent teams that share a superordinate goal. A team of teams.

_______________________________________are variables that impact the effectiveness of team processes.

Commitment to a common purpose and establishment of team goals

Team Effectiveness - Process

Common Purpose Specific Goals Team Efficacy Team Identity Team Cohesion Mental Models Conflict Levels Social Loafing

Linker

Coordinates and integrates

_____________ sends a signal to the team that it is trusted and doesn't have to be __________________ by upper leadership.

Empowerment; constantly micromanaged

Adviser

Encourages the search for more information

Controller

Examines and enforces rules

Maintainer

Fights external battlers

Work team

Generates positive synergy through coordination. The individual efforts result in a level of performance greater than the sum of the individual inputs.

Performance Evaluation and Reward System

Group-based appraisals, profit sharing, small-group incentives, and other system modifications can reinforce team effort and commitment.

Problem-solving teams

Groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. Only make recommendations

Self-managed work teams

Groups of employees (10-15) who perform highly related or interdependent jobs; these teams take on some supervisory responsibilities.

Creator

Initiates creative ideas

Climate of Trust

Interpersonal trust among team members facilitates cooperation, reduces the need to monitor each other's behavior, and bonds individuals through the belief that members won't take advantage of them.

Key Roles of Teams

Linker Creator Adviser Promoter Maintainer Assessor Controller Producer Organizer

Cross-Functional Teams

Made up of employees from about the same hierarchical level but different work areas who come together to accomplish a task.

Assessor

Offers insightful analysis of options

Producer

Provides direction and follow-through

Organizer

Provides structure

Leadership and Structure

Teams can't function if they can't agree on who is to do what and ensure all members share the workload.

Reflexivity

Teams who reflect on and adjust their purpose when necessary.

Virtual Teams

These teams use computer technology to unite physically dispersed members and achieve a common goal.

When are teams better at accomplishing work than individuals?

When the job is complex and calls for diversity of input.

An organized representation in one's mind of the key elements within a team's environment that team members share is known as __________.

a mental model

The effective team model outlined in the text lists ______________ as a contextual element of effective teams.

adequate resources

The four CONTEXTUAL factors most significantly related to team performance are:

adequate resources effective leadership a climate of trust performance evaluation and reward system that reflects team contributions

Conscientious people

are good at backing up other team members and sensing when their support is truly needed.

Some research indicates that self-managed teams ______________ when there is conflict.

are not effective

The ________ of using teams have to exceed the _____, and that's not always possible.

benefits; costs

_________ occurs when team members are emotionally attached to one another.

cohesion

Open team members

communicate better with one another and throw out more ideas, which makes teams composed of open people more creative and innovative

In order for organizations to turn individuals into team players, reward systems must encourage cooperative efforts, rather than ________ efforts

competitive

Variables like diversity and personalities relate to the staffing of teams and affect the team's _________.

composition

Adequate resources and a climate of trust are variables that impact the _________ component of team effectiveness.

context

__________ teams are groups of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

cross-functional

​_________ teams include employees from about the same hierarchical level but from different work areas who come together to accomplish a task.

cross-functional

When __________________ is distributed among team members, each member's role is ___________, and members lack a leader to whom they can go for advice.

decision-making authority; less clear

Research suggests that ______________ benefit in a number of ways. Members are more ________. They exhibit higher levels of commitment to the team and the organization.

empowered teams; motivated

Research indicates that when members feel confident that they can speak up without being embarrassed, rejected, or punished by other team members—in other words, when they __________________—conflict can be beneficial and boost team performance.

feel psychologically safe

The most effective teams typically have _________.

five to nine members.

Work teams differ in that they ______________________________.

generate positive synergy among members

When solving a complex problem such as reengineering an assembly line, ___________________—composed of mostly intelligent members—do better than _________________.

high-ability teams; lower-ability teams

If you want ______________ with members who like each other and their jobs, here's a simple solution: Remove the leash tied to them by management and _____________________.

high-performing teams; let them make their own decisions

team effectiveness

includes objective measures of the team's productivity, managers' ratings of the team's performance, and aggregate measures of member satisfaction.

A problem-solving team _________.

lacks the authority needed to make and implement decisions organization-wide

Team efficacy, identity, and cohesion are variables that relate to _________ and affect the team's processes.

methods teams use to turn their inputs into outputs

Leadership of all teams affects team performance, a _____________must both facilitate coordination between teams and lead each team.

multiteam leader

A __________ is a collection of two or more interdependent teams that share a superordinate goal

multiteam system

In a hospital emergency​ room, the emergency services​ team, emergency room​ team, and recovery team are technically​ independent, but their activities are interdependent. This is an example of​ a(n) _______________.

multiteam system

The degree to which members of a work unit share a common attribute and the impact of this attribute on turnover are known as __________.

organizational demography

one study of 45 self-managing teams found that when team members ____________________ depended on input from their teammates, performance improved for both individuals and the team as a whole.

perceived that economic rewards such as pay

Research indicates that our involvement in teams​ _________.

positively shapes the way we think as​ individuals

Groups of 5-12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment are known as __________ teams.

problem-solving

A team that is permanent in​ nature, meets at regular​ intervals, and addresses quality standards and other issues in the company would be considered​ a(n) __________________.

problem-solving team

__________ is an effective team's members' reflection on and adjustment to their master plan when necessary.

reflexivity

Groups of 10-15 people who take on responsibilities of their former supervisors are known as __________ teams.

self-managed

A team which performs highly related or interdependent jobs along with assuming some supervisory responsibility is known as​ a(n) _____________________.

self-managed team

When teams are ___________, they become like ____, disconnected from the rest of the organization and its mission.

self-managed; silos

Work teams differ from work groups in that members of work teams _________.

share the same performance goal

Organizational demography

suggests that attributes such as age or the date of joining should help predict turnover.

__________ is an effective team's members' confidence in themselves, the belief that they can succeed.

team efficacy

The term for team members who feel like they belong to their team is _________.

team identity

Variables like diversity and team size relate to __________ and affect the team's composition.

team staffing

action team

teams with specialists engaged in intense, interdependent, and unpredictable tasks

To increase team effectiveness, _________.

use the smallest number of people who can perform the task

​_______ teams are teams that use computer technology to tie together physically dispersed members in order to achieve a common goal.

virtual

A __________ is a group whose individual efforts result in performance that is greater than the sum of the individual parts.

work team