Chapter 10 Smartbook
The closing of a work site so that employees cannot go to work is known as a(n)
lockout
What is a management tactic for trying to end a stalemate with a union?
lockout
The Title VII of the _____ ______ Act of 1964 prohibits discrimination in employment.
Civil Rights
is the term used for the fact that customers, employees, and suppliers come in different ages, genders, races, ethnicities, nationalities, and abilities.
Diversity
Examples of benefits that provide additional compensation to employees beyond wages include which of the following? (Select all that apply)
Life insurance Paid vacation Sick days
Title VII of the Civil Rights Act prohibits job discrimination based on which of the following? (Select all that apply)
National origin Race or color Sex Religion
Select the true statement about labor union employees and wages.
Union workers make significantly more than nonunionized employees.
_____ are the financial rewards based on the number of hours an employee works.
Wages
The negotiation process of management meeting with unions representing workers to discuss changes in working conditions, wages, and terms of employment is known as _______.
collective bargaining
What incentive system pays a fixed amount or a percentage of the employee's sales?
commission
Which of the following tasks are part of human resources? (Select all that apply)
compensating workers training workers hiring workers to fulfill company needs
Designing a fair ____________ plan is an important task because pay and benefits represent a substantial portion of an organization's expenses.
compensation
Pay and benefits make up a worker's _______ plan.
compensation
Which of the following are likely consequences when a company does not value diversity in their workforce? (Select all that apply)
discrimination greater conflict prejudice
More and more companies are trying to improve HRM programs to recruit, develop, and retain more employees to better serve their diverse customers.
diverse or diversified
The participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace is referred to as ______.
diversity
_____ is a major advantage of piece wages.
employee motivation
Wages are defined as ______.
financial rewards based on the number of hours the employee works or the level of output achieved
Salaries are most closely associated with _____ collar workers.
white
Labor unions and management reach agreements through the process of
Blank 1: collective Blank 2: bargaining
A(n) _____ ______ is an employee organization that represents its members in negotiations with management over wages and working conditions.
Blank 1: labor Blank 2: union
_____ is a public protest against management practices and involves union members marching at the employer's site.
Picketing
True or false: Affirmative action programs analyze the current pool of workers, identifying where both women and minorities are underrepresented.
True
True or false: Assessing an employee's performance is one of the most difficult tasks for managers.
True
An advancement to a higher level job within an organization is known as ______.
a promotion
A financial reward calculated on a weekly, monthly, or annual basis is referred to as ______.
a salary
What is a "scab"?
a strikebreaker
What are the three benefits of fostering and valuing workforce diversity?
ability to better serve a diverse customer base reduced conflict among employees from different backgrounds increased innovation and creativity
In the 1960s, Lyndon B. Johnson dealt with which of the following workplace issues and passed laws in relation to it?
affirmative action
What term refers to the legally mandated plans that try to increase job opportunities for minorities?
affirmative action
Through observation and study, a job _____ determines information about a job—the tasks that comprise it and the environment in which it will be performed.
analysis
In the first stage of the selection process, the individual fills out a(n) _______________ form that usually asks a potential employee for his or her name, address, telephone, education, and work experience.
application
Non-financial forms of compensation such as sick-leave, vacation pay, pensions, and health plans are called
benefits or benefit
A(n) _____ occurs when union members are asked not to do business with a business.
boycott
What is an attempt to keep people from purchasing products from a company?
boycott
A(n) ___________ introduces and familiarizes a new employee with fellow workers, company procedures, and the physical property of a company.
orientation
In some companies, human resources management is referred to as _______.
personnel management
Which compensation is based on the level of output achieved?
piece-wage system
Developing a pool of qualified applicants from which management can select employees is the task known as _____.
recruitment
When a company needs to hire employees, it wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?
recruitment
All of the following are considered primary characteristics of diversity except ______.
religion
Select from the following those items that are secondary characteristics of diversity. (Select all that apply)
religion education geographic location
Performance appraisals are used for which three purposes?
rewards compensation provide employee feedback
Financial compensation falls into two general categories: wages and _____.
salaries
What are the two general categories of financial compensation?
salaries wages
Strikebreakers, people hired by management to replace striking employees, are also known as "____" by striking members.
scabs
A company that needs to fill several positions is in the process of collecting information about applicants and using that information to make hiring decisions. What process is the company in?
selection
Which three things have already taken place before training begins for an employee?
selection position offered acceptance of an offer
Rashid is looking to promote one of his employees to a supervisory position. He has several people in mind and all of them are qualified. He decides to promote the person that has been with the company the longest. Rashid is using ______ as the basis for his decision.
seniority
A(n) ______ is one of the most effective weapons labor has and occurs when employees walk off the job.
strike
The first stage of the selection process is _______.
the application
What are the four components of the selection process of HRM?
the application interviewing testing reference checking
All of the following are part of a job analysis except _______.
the compensation associated with the job
Wayne sells fire protection systems to companies and government agencies. He has a yearly sales goal and receives a percentage of this goal for each system he sells; the more he sells, the more money he makes. How is Wayne being compensated?
through a commission plan
Why are many companies hiring employees representing a diverse background?
to better serve their diverse customers
Select from the following three goals of the application process.
to get acquainted with the applicant to look for clues to determine if an applicant is fit for the job to weed out unqualified applicants
Even though Joe's Vegetarian Cuisine hired qualified, educated chefs, the restaurant chain still must make sure they know how to do the specific job tasks required at Joe's. This takes place during _______.
training
Jared was hired by creative auto works because he has the knowledge and skill set desired by the company. However, Jared still needs to know the precise way the company handles all of its auto repairs and paperwork. This is accomplished through ______.
training
Lost productivity in the vacated job and an increase in the costs and time to find a new employee are side effects of ______ in an organization.
turnover
When employees quit or are fired from an organization and must be replaced by new employees, it is referred to as
turnover
