Chapter 10 Smartbook

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The closing of a work site so that employees cannot go to work is known as a(n)

lockout

What is a management tactic for trying to end a stalemate with a union?

lockout

The Title VII of the _____ ______ Act of 1964 prohibits discrimination in employment.

Civil Rights

is the term used for the fact that customers, employees, and suppliers come in different ages, genders, races, ethnicities, nationalities, and abilities.

Diversity

Examples of benefits that provide additional compensation to employees beyond wages include which of the following? (Select all that apply)

Life insurance Paid vacation Sick days

Title VII of the Civil Rights Act prohibits job discrimination based on which of the following? (Select all that apply)

National origin Race or color Sex Religion

Select the true statement about labor union employees and wages.

Union workers make significantly more than nonunionized employees.

_____ are the financial rewards based on the number of hours an employee works.

Wages

The negotiation process of management meeting with unions representing workers to discuss changes in working conditions, wages, and terms of employment is known as _______.

collective bargaining

What incentive system pays a fixed amount or a percentage of the employee's sales?

commission

Which of the following tasks are part of human resources? (Select all that apply)

compensating workers training workers hiring workers to fulfill company needs

Designing a fair ____________ plan is an important task because pay and benefits represent a substantial portion of an organization's expenses.

compensation

Pay and benefits make up a worker's _______ plan.

compensation

Which of the following are likely consequences when a company does not value diversity in their workforce? (Select all that apply)

discrimination greater conflict prejudice

More and more companies are trying to improve HRM programs to recruit, develop, and retain more employees to better serve their diverse customers.

diverse or diversified

The participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace is referred to as ______.

diversity

_____ is a major advantage of piece wages.

employee motivation

Wages are defined as ______.

financial rewards based on the number of hours the employee works or the level of output achieved

Salaries are most closely associated with _____ collar workers.

white

Labor unions and management reach agreements through the process of

Blank 1: collective Blank 2: bargaining

A(n) _____ ______ is an employee organization that represents its members in negotiations with management over wages and working conditions.

Blank 1: labor Blank 2: union

_____ is a public protest against management practices and involves union members marching at the employer's site.

Picketing

True or false: Affirmative action programs analyze the current pool of workers, identifying where both women and minorities are underrepresented.

True

True or false: Assessing an employee's performance is one of the most difficult tasks for managers.

True

An advancement to a higher level job within an organization is known as ______.

a promotion

A financial reward calculated on a weekly, monthly, or annual basis is referred to as ______.

a salary

What is a "scab"?

a strikebreaker

What are the three benefits of fostering and valuing workforce diversity?

ability to better serve a diverse customer base reduced conflict among employees from different backgrounds increased innovation and creativity

In the 1960s, Lyndon B. Johnson dealt with which of the following workplace issues and passed laws in relation to it?

affirmative action

What term refers to the legally mandated plans that try to increase job opportunities for minorities?

affirmative action

Through observation and study, a job _____ determines information about a job—the tasks that comprise it and the environment in which it will be performed.

analysis

In the first stage of the selection process, the individual fills out a(n) _______________ form that usually asks a potential employee for his or her name, address, telephone, education, and work experience.

application

Non-financial forms of compensation such as sick-leave, vacation pay, pensions, and health plans are called

benefits or benefit

A(n) _____ occurs when union members are asked not to do business with a business.

boycott

What is an attempt to keep people from purchasing products from a company?

boycott

A(n) ___________ introduces and familiarizes a new employee with fellow workers, company procedures, and the physical property of a company.

orientation

In some companies, human resources management is referred to as _______.

personnel management

Which compensation is based on the level of output achieved?

piece-wage system

Developing a pool of qualified applicants from which management can select employees is the task known as _____.

recruitment

When a company needs to hire employees, it wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?

recruitment

All of the following are considered primary characteristics of diversity except ______.

religion

Select from the following those items that are secondary characteristics of diversity. (Select all that apply)

religion education geographic location

Performance appraisals are used for which three purposes?

rewards compensation provide employee feedback

Financial compensation falls into two general categories: wages and _____.

salaries

What are the two general categories of financial compensation?

salaries wages

Strikebreakers, people hired by management to replace striking employees, are also known as "____" by striking members.

scabs

A company that needs to fill several positions is in the process of collecting information about applicants and using that information to make hiring decisions. What process is the company in?

selection

Which three things have already taken place before training begins for an employee?

selection position offered acceptance of an offer

Rashid is looking to promote one of his employees to a supervisory position. He has several people in mind and all of them are qualified. He decides to promote the person that has been with the company the longest. Rashid is using ______ as the basis for his decision.

seniority

A(n) ______ is one of the most effective weapons labor has and occurs when employees walk off the job.

strike

The first stage of the selection process is _______.

the application

What are the four components of the selection process of HRM?

the application interviewing testing reference checking

All of the following are part of a job analysis except _______.

the compensation associated with the job

Wayne sells fire protection systems to companies and government agencies. He has a yearly sales goal and receives a percentage of this goal for each system he sells; the more he sells, the more money he makes. How is Wayne being compensated?

through a commission plan

Why are many companies hiring employees representing a diverse background?

to better serve their diverse customers

Select from the following three goals of the application process.

to get acquainted with the applicant to look for clues to determine if an applicant is fit for the job to weed out unqualified applicants

Even though Joe's Vegetarian Cuisine hired qualified, educated chefs, the restaurant chain still must make sure they know how to do the specific job tasks required at Joe's. This takes place during _______.

training

Jared was hired by creative auto works because he has the knowledge and skill set desired by the company. However, Jared still needs to know the precise way the company handles all of its auto repairs and paperwork. This is accomplished through ______.

training

Lost productivity in the vacated job and an increase in the costs and time to find a new employee are side effects of ______ in an organization.

turnover

When employees quit or are fired from an organization and must be replaced by new employees, it is referred to as

turnover


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