Chapter 11

Which of the following stage of group development applies only to groups that eventually are disbanded, such as task forces? a. Storming b. Forming c. Norming d. Adjourning

Adjourning

What can a manager do to discourage social loafing in a group? a. Create large groups b. Downplay individual contributions c. Assign specific tasks to group members and hold them accountable for their performance d. Focus on recognizing the group's performance as a whole

Assign specific tasks to group members and hold them accountable for their performance

What is one of the biggest challenges faced by members of virtual teams? a. Sending in reports at the same time b. Building trust and camaraderie c. Building core teams d. Communicating their feelings

Building trust and camaraderie

What do teams need to balance in order to effectively help an organization gain a competitive advantage? a. Tolerance and polarization b. Performance and cohesiveness c. Behavior and group norms d. Conformity and deviance

Conformity and deviance

In which of the following teams are the expertise and knowledge in different organizational departments brought together in the skills and knowledge of the team members? a. Virtual team b. Cross-cultural team c. Research and Development team d. Cross-functional team

Cross-functional team

Which of the following aspects of a group includes the characteristics and processes from which the group derives its function and effectiveness? a. Role b. Size c. Dynamics d. Visions

Dynamics

Which of the following refers to two or more people who interact with each other to accomplish certain goals or meet certain needs? a. Group b. Members c. Stakeholders d. Management

Group

Which of the following is a characteristic that distinguishes teams from groups? a. Frequency of meetings conducted b. Intensity with which members work together c. More member participation d. Active member participation

Intensity with which members work together

Close ties between the members of the group typically are formed during which stage of group development? a. Storming b. Adjourning c. Norming d. Forming

Norming

Blue Bay International has formed a virtual team to improve quality in its five plants, which are located across three continents. In order to give this team the best chance of succeeding, what could the management do? a. Schedule periodic face-to-face meetings for all team members b. Trust the team to do its job c. Expect that the team will be less cohesive than face-to-face teams and live with it d. Insist that the team use only asynchronous technologies to communicate

Schedule periodic face-to-face meetings for all team members

The set of behaviors and tasks that a member of the group is expected to perform because he/she is a member of the group is known as ________. a. virtual teamwork b. group polarization c. a group role d. a group norm

a group role

Another name for a task force is a(n) ________. a. virtual group b. ad hoc committee c. interest group d. informal group

ad hoc committee

To take advantage of the potential for synergy in groups, managers should ________. a. appoint members with complementary skills b. reward individual performance c. be strongly directive with the group d. create groups of similar individuals

appoint members with complementary skills

The salespersons who report to a common sales manager are known as a(n) ________. a. informal group b. command group c. cross-functional group d. cross-cultural group

command group

As group size increases, ________. a. identifying individual contributions becomes easier b. the chances of social loafing decrease c. group cohesiveness increases d. communication becomes more difficult

communication becomes more difficult

To ensure that the group can control their members' behavior and channel them in the direction of high performance and group goal accomplishment, the group should require ________. a. deviance b. conformity c. dispositional attribution d. groupthink

conformity

Command groups are also known as ________. a. virtual groups b. informal groups c. interest groups d. departments

departments

A major problem that self-managed work teams can encounter is ________. a. disciplining team members b. selection of members with the right skills and ability to work with others c. managers who are too "hands off" d. being given work that is sufficiently complex

disciplining team members

A major problem that self-managed work teams can encounter is ________. a. managers who are too "hands off" b. being given work that is sufficiently complex c. disciplining team members d. selection of members with the right skills and ability to work with others

disciplining team members

Splitting the work to be performed into particular tasks and assigning tasks to individual workers is called ________. a. performance b. formation c. division of labor d. role making

division of labor

The members of a particular group are getting to know one another and attempting to reach an understanding of how each of them should act within the group. This stage of group development is known as ________. a. forming b. norming c. storming d. adjourning

forming

Informal groups of workers who enjoy one another's company and meet socially either on or off the job are referred to as ________ groups. a. virtual b. interest c. friendship d. formal

friendship

The degree to which the members of a group are attracted to membership in the group is known as ________. a. group cohesiveness b. groupthink c. group polarization d. group design

group cohesiveness

Shared guidelines or rules of behavior that most group members follow are called ________. a. group polarization b. group roles c. group norms d. sequential task interdependence rules

group norms

A group of managers spend a great deal of time ensuring that they agree on important issues instead of working toward an accurate assessment of the situation. This scenario describes ________. a. groupthink b. self-serving bias c. lack of synergy d. a fundamental attribution error

groupthink

A group of college professors from the Jackson Business School meets once a week for lunch to discuss the college's accreditation efforts. This is an example of a(n) ________. a. virtual team b. formal group c. interest group d. command group

interest group

Deviance is functional for a group when ________. a. it causes group members to evaluate norms that may be ineffective but are taken for granted by the group b. it causes a group member to get expelled from the group c. a group member gets away with not acting consistently with the group norm on more than one occasion d. a group member gets punished for not acting consistently with the group norm

it causes group members to evaluate norms that may be ineffective but are taken for granted by the group

During the first stage of group development, managers should ________. a. make sure that each member feels like a valued part of the group b. make sure that conflict does not arise c. encourage the formation of group norms d. give the group a lot of responsibility and authority

make sure that each member feels like a valued part of the group

A high-performing group is most likely the result of ________. a. moderate conformity/low deviance b. moderate conformity/moderate deviance c. low conformity/high deviance d. high conformity/low deviance

moderate conformity/moderate deviance

In an attempt to promote innovation in a work group, the supervisor should ________. a. provide little guidance to the group, and let the group members self-guide themselves b. provide detailed procedures to the group c. let group members self-coach within the group d. provide for only outside the organization resources for the group

provide detailed procedures to the group

A manager of a group encourages members of the group to take on additional responsibilities as they see the need. This is an example of ________. a. virtual teamwork b. synergy c. role making d. group polarization

role making

Teams that are empowered to take responsibility for acting autonomously in order to complete identifiable pieces of work are referred to as ________. a. virtual teams b. interest groups c. self-managed work teams d. informal groups

self-managed work teams

The tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone is known as ________. a. social facilitation b. groupthink c. social loafing d. self-serving bias

social loafing

The members of a task force have disagreements because some members do not want to do what some of the other members want them to do. This stage of group development is known as ________. a. performing b. norming c. forming d. storming

storming

Members of virtual teams rely on information technology. Virtual team members communicate and interact with one another in real time simultaneously using technology such as videoconferencing, teleconferencing, and electronic meetings. This type of technology is known as ________. a. virtuality b. global-synchronous technology c. synchronous technology d. asynchronous technology

synchronous technology

In terms of group performance, the idea that "the whole is more than the sum of its parts" is the fundamental point in the concept of ________. a. division of labor b. synergy c. norming d. social deviance

synergy

The group who is responsible for developing the strategies that result in an organization's competitive advantage is the ________. a. informal group b. cross-cultural team c. virtual team d. top management team

top management team

Teams that rarely interact with each other on a face-to-face basis are referred to as ________. a. virtual teams b. informal teams c. task forces d. ad hoc teams

virtual teams