Chapter 11 & 12 Loes MGT

What is meant by an authentic leader?

A leader who is passionate about company objectives, models corporate values in the workplace, and forms strong relationships with stakeholders

What is path-goal theory?

A model concerned with how a leader affects employees' perceptions of their personal and work goals and the paths to goal attainment

Which of the following refers to power that is derived by virtue of a person's association with someone else who has some source of power?

Affiliative power

What is meant by behavior modification?

An application of reinforcement theory, which involves change in behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself

Which of the following refers to an organizationally based source of power derived from a leader's control over punishments or the capacity to deny rewards?

Coercive power

What term describes the suggestion that successful leadership requires matching leaders with primarily stable leadership styles to the demands of the situation?

Contingency theory

What name is given to the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically? Selected:

Emotional intelligence

What name is given to the most effective managers, who engage in both dimensions of leadership behaviors by getting employees involved in the operation of their departments or divisions in a positive and constructive manner, setting general goals, providing fairly loose supervision, and recognizing employees' contributions?

Employee-centered leaders

What term describes the process of providing employees with the ability to contribute input and take on responsibilities for organizational decisions?

Empowerment

What term describes power or influence derived from a person's special knowledge or expertise in a particular area?

Expert power

If a leader wants a high degree of commitment from his or her subordinates, which sources of power are most likely to lead to that?

Expert, referent, and charismatic

What name is given to a description of how leaders develop "unique" working relationships with each of their employees, based on the nature of their social exchanges?

Leader-Member Exchange (LMX) Theory

Your company's work teams have won national awards for making the finest widgets ever seen. Your loyal and productive workers have never been more proud of their work. What important characteristic of motivation is probably at an all-time high at your company?

Morale

Which of the following characteristics relates to reward power?

Organizational power that stems from a person's ability to bestow rewards

What name is given to a person's ability to satisfy or deny satisfaction of another's need, based on an interpersonal relationship between individuals or on his or her personal characteristics?

Personal power

Which of the following refers to a set of theories that try to determine "how" and "why" employees are motivated to perform?

Process theories

What term describes the act of weakening or eliminating an undesired behavior by providing negative consequences?

Punishment

Which of the following characteristics relates to positive reinforcement?

The act of strengthening a desired behavior by rewarding it or providing other positive outcomes

What is meant by legitimate power?

The influence that comes from a person's formal position in an organization and the authority that accompanies that position

It is interesting that in certain industries, such as the hotel industry, service personnel

actually dislike increased empowerment.

When Martin Luther King, Jr., and Malcolm X made their followers feel strong enough to resist racism and segregation, they were using

charismatic power

Motivational theories that assume that workers are motivated by the desire to satisfy needs, and then seek to identify what those needs are, are called

content theories.

There is increasing evidence that transformational leaders

exist at all levels in organizational hierarchies and in a broad range of organizations.

In expectancy theory, if a person believes that extra effort will lead to high performance, such as a bonus or commission, we are talking about the person's

expectancy

Professors, computer geniuses, mechanics, airline pilots, and ship captains supposedly have a lot of

expert power

Giving employees tickets to "cash in" for a paid day off when they get their projects done well ahead of the deadline is an example of the creative use of

informal rewards.

You are a computer whiz, and you have installed some software that monitors all incoming and outgoing company emails. You have no formal understanding of leadership theory, but you clearly understand

information power.

Which of the following characteristics relates to a servant leader?

leader who leads by example and forms strong relationships with employees

To achieve organizational objectives, employees must have the ability, tools, and _____ to perform their jobs.

motivation

The motivational theories that try to determine "how" and "why" employees are motivated to perform are called

process theories.

A personal source of power that a leader possesses when he or she is admired by employees who identify with the leader is called

referent power