Chapter 11

Tabitha is upset because she wants her boyfriend, Jerry, to take her to dinner, but he would prefer to stay home and watch a movie. This disagreement is an example of A. interpersonal conflict B. accommodation C. distrust D. avoidance

A. interpersonal conflict

According to Kurdek, _________ is the main issue that causes arguments in couples. A. intimacy B. personal flaws C. power D. distrust

A. intimacy

Dennis told his wife that she was "cold and unfeeling." He could communicate the conflict with his wife better by using which technique? A. define the problem in specific terms B. gunnysacking C. focus on the present D. passive listening

A. define the problem in specific terms

Which of the following is an example of a relationship conflict? A. Since he moved back home, Allan doesn't think he should have to live by his parents' rules although his parents thing, "It's our house, so it's our rules." B. Barrett is angry because he though he should have been given longer to take his exam C. Elizabeth and Arnold disagree over which new car to buy D. Stephen believes the best way to make out the work schedule is by seniority, while his supervisor uses a rotating schedule.

A. Since he moved back home, Allan doesn't think he should have to live by his parents' rules although his parents thing, "It's our house, so it's our rules."

Which of the following violates Internet courtesy and might cause an online conflict? A. Cynthia sends her Facebook friends the same message every morning B. Jeremy sends his wife a romantic e-card for her birthday C. Tisha advertises her new book on Amazon D. Tyler posted a comment about the job market in his group, Today's Job Focus, on LinkedIn

A. Cynthia sends her Facebook friends the same message every morning

Which conflict style typically results in an "I win, you win" outcome? A. collaborating B. compromising C. competing D. accommodating

A. collaborating

Which of the following is TRUE about conflict? A. it is not so much the conflict that creates the problem but the way in which you approach and deal with the conflict B. if two people engage in relationship conflict, t means their relationship is in trouble C. conflict is bad because it reveals our negative selves D. conflict hurts an interpersonal relationship

A. it is not so much the conflict that creates the problem but the way in which you approach and deal with the conflict

Which type of online behavior involves a deliberate attempt to upset other people by sending incorrect or outrageous information? A. trolling B. flaming C. spamming D. punking

A. trolling

Whenever he engages in conflict, Terrill starts yelling, which prevents his partner from constructively responding. This is an example of the use of A. catastrophizing B. a silencer C. gunnysacking D. beltlining

B. a silencer

Which conflict management strategy involves standing up for your views in a positive and objective manner? A. avoidance B. argumentativeness C. verbal aggressiveness D. force

B. argumentativeness

Samantha withdraws when conflict arises and typically changes the subject when the problem is mentioned. She is engaging in the ________ style of conflict. A. competing B. avoiding C. compromising D. accommodating

B. avoiding

Candi was especially hurt when her husband decided to bring up the fact that she couldn't have children when they were arguing about a completely different topic. This is an example of A. blame B. beltlining C. symbolic violence D. nonnegotiation

B. beltlining

An example of a negative effect of conflict is A. it forces you to examine a problem B. it depletes energy better spent on other areas C. it helps you work toward a solution D. it prevents hostilities from brewing

B. it depletes energy better spent on other areas

Verbal aggressiveness is when a person A. is willing to argue for a point of view B. tries to win an argument by inflicting psychological pain on the other person C. admits fault and enters into a lose-win situation D. pushes the other person to accept total responsibility for a conflict

B. tries to win an argument by inflicting psychological pain on the other person

People are more likely to abide by the decision reached in a ___________ resolution. A. lose-win B. win-win C. win-lose D. lose-lose

B. win-win

Randy says to his wife Kate, "If you had finished college, we wouldn't have these financial problems." He is guilty of using A. mind reading to define the conflict B. a face-enhancing strategy C. a face-attacking strategy D. a collaborating style

C. a face-attacking strategy

A study found that African American women tend to _________ more than white women. A. use solution-oriented conflict styles B. save face C. argue their perspective D. avoid conflict

C. argue their perspective

Which of the following is a myth about conflict that should NOT be believed? A. both parties can win in a conflict B. conflict in inevitable C. conflict is best avoided D. conflict can improve a relationship

C. conflict is best avoided

Matthew and Tina are disagreeing about what to watch on television. This is a(n) _________ conflict. A. relational B. accommodation C. content D. avoidance

C. content

According to some studies (but not all), ________ are more likely to withdraw from conflict than _______. A. women; men B. men; boys C. men; women D. women; girls

C. men; women

The best alternative to using force in dealing with issues is A. silence B. to reciprocate with more force C. talk D. nonnegotiation

C. talk

Which "hat" asks you to become a devil's advocate when trying to solve a conflict? A. the fact hat B. the central negative hat C. the negative argument hat D. the control of thinking hat

C. the negative argument hat

People who see conflict as a way to solve a problem rather than as a fight are likely to use a __________ strategy. A. win-lose B. winner-takes-all C. win-win D. lose-lose

C. win-win

John and Steve are brothers who have always handled their conflicts by throwing punches and avoiding the real issue. They handle conflict with A. silencers B. nonnegotiation C. demand-withdrawal D. force

D. force

While Zoe and Christopher are arguing about who will walk their six-year-old dog, Zoe starts complaining about how Christopher surprised her with the dog without talking to her first. Her rant is an example of A. post-transgressional anger B. needling C. unloading baggage D. gunnysacking

D. gunnysacking

Since all people are different with different goals, conflict is __________ in relationships. A. avoidable B. harmful C. negative D. inevitable

D. inevitable

Kim and Sebastian could never agree abut when they were going to start a family. The day they finally had an argument about it and came to an agreement showed a _________ of conflict. A. silencer strategy B. content view C. beltlining D. positive effect

D. positive effect

Leaving clothes on the floor rather than putting them in the hamper or closet could be an example of a(n) A. nonnegotiation B. interpersonal conflict C. avoidance D. social allergen

D. social allergen

Interpersonal conflict occurs A. when goals are compatible B. only in family relationships C. mostly as part of weak relationships D. when each person feels the other is interfering with his or her goals

D. when each personal feels the other is interfering with his or her goals