Chapter 11 Smartbook

True or false: All teams are groups, but not all groups are teams.

True

True or false: The negative effects of deep-level diversity on team functioning and effectiveness appears to increase over time.

True

The majority of Dusty's monthly bonus depends not on his individual performance but on how well his team has met its performance objectives. This means that the company's bonus compensation has ______ outcome interdependence. indeterminate marginal minimal high

high

Professor Johnson has assigned a group project in her organizational behavior course, and students in each team will receive the same grade for the project, regardless of how much -- or how little -- they contribute to the overall project. This is an example of low goal reciprocity. sequential task interdependence. low outcome interdependence. high outcome interdependence.

high outcome interdependence

In an organization with compensation that has ______ outcome interdependence, a(n) ______ portion of the employee's pay depends on the team's output and performance. hybrid; insignificant high; insignificant high; large low; large

high; large

The final project in Professor Garcia's class is a group research paper and presentation. However, the project grade is split into a team component and an individual component based on peer evaluations and individual progress reports. This is an example of ______ interdependence. low goal pooled sequential task hybrid outcome

hybrid outcome

Behaviors that benefit the individual at the expense of the team are referred to as ___ roles.

individualistic

A way to measure team effectiveness regarding a particular task is to assess the team's performance. cohesion. viability. diversity.

performance

Which of the following would be categorized as teams? -a group of people who are waiting in line to purchase tickets to tonight's baseball game -a group of colleagues who meet informally for lunch once a week at a nearby pizza restaurant -a group of professors who meet monthly to identify and recommend best practices for online education -a group of parishioners who review and set priorities for the repair and maintenance of church buildings and grounds

-a group of professors who meet monthly to identify and recommend best practices for online education -a group of parishioners who review and set priorities for the repair and maintenance of church buildings and grounds

Which of the following best describes a management team? -a multidisciplinary product development team designing a new cell phone -a group of 4 workers in a gourmet chocolate company who produce gift baskets of specialty truffles -a group of parishioners who serve on their church's building committee to oversee construction of a new parish hall -a group of executives who oversee the functioning of a company

a group of executives who oversee the functioning of a company

Which of the following is the best description of a mission statement? written instructions to achieve uniformity of the performance of a specific function a written declaration of an organization's core purpose and focus a task with an objectively verifiable best solution a statement of tactics needed to achieve an organization's goals

a written declaration of an organization's core purpose and focus

An air ambulance flight team involved in air medical transport and emergency air lift services would be regarded as a(n) ______ team. management action project parallel

action

Teams whose tasks are quite complex and take place in contexts that are either highly visible to an audience or of a highly challenging nature are known as ____ teams.

action

Research has demonstrated that team members are most pleased with a team in which there are ______ team members. between two and three six or more between four and five at least a dozen

between four and five

In a complex surgery, the surgeon, assisting surgeons, nurses, surgical technicians, and anesthesiologist perform specific tasks but also interact with one another continuously and make necessary adjustments as needed. This is an example of ______ interdependence. pooled sequential reciprocal comprehensive

comprehensive

______ interdependence demands the highest level of interaction and coordination among team members. Sequential Comprehensive Reciprocal Pooled

comprehensive

Which team-building role tries to find middle ground among the team members when it becomes necessary to end disagreements about a course of action in order to move forward with a task? harmonizer compromiser encourager gatekeeper-expeditor

compromiser

In a relay race, if one runner fails to complete a leg of race, the entire team is disqualified. This is an example of a(n) ______ task. disjunctive conjunctive additive distributive

conjunctive

As a general rule, as the extent of task interdependence ______, the time spent staying in touch with and coordinating with team members to finish tasks ______. decreases; increases increases; decreases decreases; decreases increases; remains the same

decreases; decreases

Which type of diversity encompasses differences in attitudes, values, and psychological characteristics of people? surface-level diversity deep-level diversity externalized diversity internalized diversity

deep-level diversity

A group of algebra students is working collaboratively on an in-class assignment. Oliver is considered an algebra "whiz," so he's quick to solve the problems, and the rest of the group is happy to go along with his answers. The assignment is an example of a(n) ______ task. conjunctive additive disjunctive distributive

disjunctive

A quality-improvement team consists of 8 members—3 women and 5 men. They range in age from 27 to 60 and represent a variety of ethnic and racial groups. These differences are a reflection of the team's diversity. viability. cohesion. visibility.

diversity

The degree to which members of a team differ from one another is referred to as team viability. interdependence. composition. diversity.

diversity

To inspire team spirit, the new product development team had t-shirts printed that say "When we dream alone, it is only a dream" on the back, and "When we dream together, it's the beginning of reality" on the front. This motto suggests that the group has a high level of task interdependence. surface-level diversity. goal reciprocity. goal interdependence.

goal interdependence

The correlation between task interdependence and team performance tends to be highest in teams with a larger number of members. that have a high level of diversity. involved in additive rather than conjunctive tasks. involved in complex knowledge work.

involved in complex knowledge work

Members of the budget committee at XYCAT Co. review and approve departmental budgets that are submitted by various department heads. This is an example of ______ team. work project management parallel

management

Which of the following typically occurs with increasing levels of task interdependence? -The ability of the team to adapt to new situations is reduced. -Members spend increasing amounts of time coordinating their activities. -Team productivity usually increases. -Members spend decreasing amounts of time coordinating their activities.

members spend increasing amounts of time coordinating their activities

According to research, task interdependence exerts a ______ impact on team performance. weak negative weak positive negligible moderate positive

moderate positive

During a staff meeting, Perry politely interrupted one of his team members who was going off on a tangent. "You've got some good points, Jim," he said, "But I think we need to keep this discussion focused on the problem we've already identified. Can we get back on track?" What team task role do Perry's actions best describe? orienter initiator-contributor devil's advocate energizer

orienter

______ interdependence is the extent to which the members of a team share a common fate in terms of positive or negative outcomes. Task Goal Outcome Serial

outcome

In order to improve quality at a manufacturing firm, managers put together a team composed of members of various departments to meet on a part-time basis to analyze and discuss issues of product quality and make recommendations for change. This is an example of a(n) ______ team. action parallel project work

parallel

The hospital's Grievance Committee is made up of members from various departments and is responsible for reviewing patient grievances and making recommendations to promptly resolve those complaints. This committee is an example of a(n) ______ team. work action parallel project

parallel

Lloyd's new product development team is finally "hitting on all cylinders." Its members are working together smoothly, trust each other, and are mutually committed to the objectives of the team. Lloyd's team appears to be in the ______ stage of team development. storming performing norming forming

performing

At Lamb's Peace Church, the music director, youth group director, and director of religious education work on their tasks with little collaboration, even though they share an administrative staff. This is an example of ______ interdependence. comprehensive pooled sequential reciprocal

pooled

Each branch of a large regional credit union operates largely autonomously but is part of the same organization. This is an example of ______ interdependence. sequential comprehensive reciprocal pooled

pooled

Which of the following types of teams benefits the least from having a relatively large number of members? management teams project teams production teams

production teams

Lydia works with employees from other departments of the company as part of Team Diablo a product development team responsible for designing the company's next-generation dishwasher control unit. Lydia is a member of a(n) ______ team. parallel project management work

project

The Humane Society formed a committee to organize and coordinate a fund-raising auction to be held for the benefit of the animals. This is an example of a(n) ______ team. action work project management

project

The model of group development that asserts that teams establish patterns of behavior for task completion, experience a period of inertia midway through the project, and then fundamentally change their behavior in order to complete the project in a timely manner is referred to as linear incompatibility. team viability. punctuated equilibrium. outcome interdependency.

punctuated equilibrium

When the silent-auction committee was formed, the members quickly worked out task goals and how they planned to proceed. However, after a couple of months, it became apparent that their original plan was inadequate, so they revised their plans and set off in a new direction. The auction committee experienced a hybrid outcome. punctuated equilibrium. disjunctive tasks. task interdependence.

punctuated equilibrium

In a marketing firm, ideas for a new marketing campaign must be sent back and forth between graphic designers and business development representatives several times for input, feedback, and changes before finally being published. This is an example of ______ interdependence reciprocal pooled sequential serial

reciprocal

A type of task Interdependence in which team members have specialized tasks but there is not a strict sequence of events is comprehensive interdependence. punctuated equilibrium. pooled interdependence. reciprocal interdependence.

reciprocal interdependence

At meetings Donald often summarizes the points that other members make, which sometimes annoys the participants at the meeting. In later discussions, he then makes it sound as if he came up with the ideas he summarized. What individualistic role is Donald displaying? encourager aggressor recognition seeker dominator

recognition seeker

A(n) ____ is defined as a pattern of behavior that a person is expected to display in a given context.

role

At Abels Enterprises, a manufacturer of outdoor furniture, one worker assembles the frames for the chairs and then passes them on to a second worker. This worker fastens the cushions before passing the chairs on to a third worker, who wraps the chairs for shipment to customers. This is an example of ______ interdependence. sequential reciprocal pooled comprehensive

sequential

With ______ interdependence, one task cannot be started before the completion of one or more other tasks. reciprocal pooled comprehensive sequential

sequential

During the ______ stage of team development, team members may encounter team members with differing ideas and experience interpersonal conflict. forming norming performing storming

storming

Observable demographic and other overt differences in people, such as gender, age, and race, are known as ______ diversity. internalized sociocultural deep-level surface-level

surface-level

The degree to which team members interact with one another and rely on other team members for the information, materials, and resources needed to accomplish work for the team is referred to as task independence. task interdependence. team autonomy. task sovereignty.

task interdependence

______ is the extent to which the work performed by one member of a group affects what other members do. Task interdependence Team independence Goal interdependence Task sovereignty

task interdependence

Aspects of team composition that are crucial in influencing team functioning and effectiveness include which of the following? team size task interdependence team diversity member ability

team size team diversity member ability

Behaviors that are directly related to the accomplishment of team tasks are referred to as ______ roles. team building individualistic leader-staff team task

team task

Roles that seek to influence the quality of the team's social climate are known as ______ roles. individualistic leader-staff team task team-building

team-building

Which of the following are characteristics that help distinguish the five general types of teams? the number of team members the life span of the team the objectives of the team the extent to which team members are participating

the life span of the team the objectives of the team the extent to which team members are participating

The phenomenon in which people tend to interact with people who are similar to themselves and avoid interacting with those who are dissimilar is known as the similarity-attraction approach. disjunctive diversity. punctuated equilibrium. the diversity problem-solving approach.

the similarity-attraction approach

The saying "Birds of a feather flock together" would best describe which of the following? surface-level diversity the similarity-attraction approach deep-level diversity value in the diversity problem-solving approach

the similarity-attraction approach

Which of the following best describes the purpose of a work team? -to produce a one-time output or address a one-time problem -to make goods or offer services -to coordinate the activities of organizational functions or departments -to provide recommendations to managers about important issues

to make goods or offer services

Jacquelyn's new product development team is experiencing a lot of "bad blood" among the members. They work together because they are required to finish the project, but they hope never to work together again. It would appear that the team has low team coordination. viability. interdependence. equilibrium.

viability

The likelihood that the members of a team can work together effectively into the future is referred to as team viability. diversity performance. interrelation.

viability

A team whose members are geographically dispersed but are linked through information technologies to work interdependently toward common goals is known as a(n) ____ team.

virtual

Anton is a project manager at a large, multinational insurance company in the U.S.. His team members are located in Ireland, Bangladesh, and Australia and work remotely via the use of electronic communication. This is an example of a(n) ______ team. parallel self-directed hybrid virtual

virtual

Instead of having assembly lines in which workers repeatedly perform single, specialized tasks, such as sewing zippers or attaching buttons, a clothing manufacturer forms teams of 8 to 10 workers who are responsible for producing entire garments. This is an example of a(n) ______ team. work parallel project action

work