Chapter 12

How are business processes and information systems related?

1. information systems are embedded within business processes 2. a business process can utilize zero, one, or more information systems 3. a system may be used by one or more business processes

What is Brooks' law?

adding more people to a late project makes the project later

Which comes first; business processes or information systems?

business processes

Roles

collections of procedures

What is a business process management?

cyclical process for systematically creating, assessing, and altering business processes

What are the phases in the systems development life cycle?

define system, determine requirements, design system components, implement system, and maintain system

Principles of Agile (scrum) Development

expect changes, frequently deliver working version of product, work closely with customer for the duration, design as you go, test as you go, team knows best how it's doing, can be used for business processes, information systems, and applications development

What are the stages of business process management?

model processes, create components, implement processes, access results

Data flow

movement of data from one activity or another to a repository

Business process

network of activities, repositories, roles, resources, and data flows that interact to accomplish a business function

Resources

people or applications that are assigned roles

What does PADIO stand for?

planning, analysis, design, implementation, and operation and support

What is the purpose of mapping the To-Be process?

to show the results of applying improvement opportunities to the current (As-Is) process model AND ensures transparency, clarity, and understanding of the new process

Activities

transforming resources from one type to another type

Why does a business process need management?

Businesses need plans for if processes stop working, technology changes, or changes in the business occurs