Chapter 12 and 13 MP
A review process in which a picture of an employee or manager is created through self-assessment and peer feedback is known as which of the following?
360-degree review
________ provides a snapshot of a company at a particular point in time, comparing assets and liabilities.
A balance sheet
Although Amy Arndt is not employed by Little, Brown and Company Publishers, she does help guide the publisher's strategy to ensure that it is meeting both its own objectives and the expectations of stakeholders in the company. Based only on this, which of the following can be said about Amy?
Amy is on the board of directors at Little, Brown.
Which of the following principles of Beyond Budgeting is classified as decentralization or devolution principle?
Build committed teams that are united under a shared purpose, values, and rewards.
Which of the following BEST exemplifies self-management?
Cindy Gidowski is careful to complete her assigned tasks and to always help other employees on the team, especially newly-hired ones.
Which of the following statements about control process is true?
Control systems can be applied at any point in the business process.
Which of the following statements is an accurate definition of the term "culture"?
Culture is defined as everything that the people in a society have learned and shared through traditions, passed on to children, and taught to new members.
Which of the following sequences of the control process is correct?
Determine standards, measure performance, compare performance to standards, take corrective action, and give feedback.
______ and ______ are the most important control mechanisms people have at work.
Emotional self-awareness; emotional self-control
Which of the following statements about self-management and emotional self-control is NOT true?
External control measures such as rules, regulations, and culture do not affect attitudes, values, and behaviors of people.
Which of the following LEAST exemplifies organizational culture?
Francesca believes in and adheres to a set of deeply ingrained individual ideals that help her to cope with her work environment.
Francesca Beauregard, top-level manager at Swan Songs Logistics, is always careful to show that she cares about her workers. She believes that, when she is successful in doing so, both morale and productivity increase. Based on this, which of the following can be said about Francesca?
Francesca believes in and adheres to the principles of the Hawthorne Studies.
Which of the following BEST exemplifies organizational culture?
Francesca believes in the values, norms, and assumptions that guide her organization and all of the employees who work there.
Which of the following BEST exemplifies Frederick Taylor's scientific management?
Gina Gershwin is a Vice President at Bloomingdales. Because her stores are like large, multi-faceted "mini-malls," she knows that organizing work for maximum efficiency is absolutely necessary.
Which of the following LEAST exemplifies self-management?
Glenda Margolis, in reviewing her workers, also allows for self-assessments and customer feedback, which she feels paints a better, more well-rounded picture of employee performance.
Which of the following is NOT true pertaining to "culture and diversity in a global world"?
Global business across cultural frontiers pertains to companies with a large full-time workforce.
The manager of a clothing manufacturer makes an effort to listen to employee concerns and requests when making management decisions. The manager believes that by doing this, productivity will increase. This best demonstrates which of the following organizational approaches?
Hawthorne Studies
Joshua Tremblay, Vice President and Director of Manufacturing and Logistics at Winslow's Widgets, has just redesigned all of his company's manufacturing processes to maximize efficiency by reducing the number of sizes, shapes, and colors of widgets. Which of the following is TRUE of Joshua Tremblay?
He believes in and practices Lean Management.
Because of repeated complaints from customers about his company's products, Joshua Tremblay, Vice President and Director of Manufacturing and Logistics at Winslow's Widgets, has just utilized available technologies along with management science to redesign all of his company's business processes, products, and systems to increase efficiency and refocus attention on customer needs. Which of the following is TRUE of Joshua Tremblay?
He believes in business process reengineering.
Which of the following statements is most true of the early 19th century, when Karl Marx was drawing conclusions about the business world?
He elaborated that workers did not have any control over their work or their lives
Norah MacAvoy and Jonas Morse are both top-level managers at Horizons Architectural Design. Due to the nature of their business, quality control is of the utmost importance. For process improvement, their organization believes they must define, measure, analyze, improve, and control. Based only on these facts, what can be said about Horizons Architectural Design?
Horizons Architectural Design uses the Six Sigma management strategy.
Norah MacAvoy and Jonas Morse work at Horizons Architectural Design. Although both are top-level managers, Norah has been with the company longer than Jonas. Within the company hierarchy, Norah is a Master Black Belt and Jonas is a Green Belt. Based only on these facts, what can be said about Horizons Architectural Design?
Horizons Architectural Design uses the Six Sigma management strategy.
Which of the following terms is defined as the first time shares of ownership in a company are offered to the public?
IPO
Which of the following LEAST exemplifies Frederick Taylor's scientific management?
Jake DeLong is a top-level manager at Baskin Robbins Corporation. Due to the tight-margin nature of dessert food businesses, Jake strongly believes in organizing work for maximum profitability.
Which of the following LEAST exemplifies concurrent control?
Jennifer Vazquez held a meeting with all assembly-line workers in the employee conference room to explain to them that their pace over the last six months would have to be improved upon if the division was going to meet its goals.
John Malcolm, Senior Vice President at Mayo, International, genuinely cares about his workers. He knows that when he is successful in showing them that he does care, productivity will increase, as well as employee morale. Based on this, which of the following can be said about John?
John believes in and adheres to the principles of the Hawthorne Studies.
Jonathan works at Citgo Economic Solutions as a researcher. His behavior at work and his interactions with other employees are sometimes affected by the fact that he does not like his job very much. For some time, Jonathan has let the fact that he dislikes his job affect the quality of his work as well as his relationships with his coworkers. Which of the following BEST describes Jonathan situation at work?
Jonathan has let his dissatisfaction with his job negatively affect his attitude.
Which quality control system focuses on eliminating waste and reducing variation in every work process?
Lean Management
Which of the following is NOT a true statement pertaining to management by objectives (MBO)?
Management by objectives (MBO) has employees involved in the planning and goal-setting processes even if there is a lack of open communication.
When Megan Gomez was called in for her annual performance review at Schlotsky's Appliances, she knew her boss might find fault in her behavior at work and her interactions with other employees. For some time, Megan has not enjoyed her job, and she has let it affect the quality of her work as well as her relationships with her peers. Which of the following BEST describes what Megan is worried about?
Megan is worried that her boss will find fault with her attitude.
Which of the following statements about "mores" is true?
Mores are norms that are central to the functioning of society or a group.
Although Norman Malkovich is not employed by Genzyme, Inc., he does help guide the organization's strategy to ensure that Genzyme is meeting both its own objectives and the expectations of stakeholders in the company. Based only on this, which of the following can be said about Norman?
Norman is on the board of directors at Genzyme.
Which of the following is NOT true about "organizational culture"?
Organizational culture is not distinct from the national or regional cultures in most companies.
Which of the following is NOT a principle of scientific management proposed by Frederick Taylor?
Pay attention to the workers' physical needs.
Which of the following is an approach that involves organizing work for maximum efficiency?
Scientific management
Which of the following BEST exemplifies concurrent control?
Thanks to the real-time tracking software introduced by Bruce Edwards, company IT specialist, Margot Smith and the other VPs could determine how sales figures were coming in as they actually occurred, which would allow them to make changes and strategize without long delays.
Tucker has been communicating with an Indonesian company and is establishing good multicultural ties as they work on a project together. His boss wants to know why the project is taking so long. What reply does Tucker probably give?
The growth and development of multicultural cooperation takes time and patience.
Jana McGovern, Senior Vice President at Nabisco, tries very hard to create a "family" feel within her company. She feels strongly that her employees respond best to an appraisal process that is not so blatantly focused on the bottom line. In keeping with this, she asks that her managers use a more holistic approach in their performance reviews, one that accounts for not just financial performance but also learning and growth. Which of the following can be said about Jana McGovern and Nabisco?
They use the balanced scorecard approach to employee appraisals.
Willard Scott, a mid-level manager at Ford Motor Corp, tries very hard to create a "family" feel within his company. He has seen that his employees respond best to an appraisal process that is not only fixated on the bottom line. In keeping with this, Willard sometimes observes performance reviews to make sure that his managers use a more holistic approach, one that accounts for not just financial performance but also learning and growth. Which of the following can be said about Willard Scott at Ford Motor Corp?
They use the balanced scorecard approach to employee appraisals.
Jana Stravisnky, Senior Vice President at Hood Dairy Products, believes that her employees benefit most from performance reviews that encompass a wide array of inputs. Jana believes that having feedback from peers and customers, that goes along with managerial feedback and self-assessments, makes the process not only more beneficial, but less intimidating. Which of the following can be said about Jana Stravinsky and Hood Dairy Products?
They utilize the 360-degree review process.
Sandra Perkins, top-level manager at Cisco Systems, Inc., believes that her employees benefit most from performance reviews that encompass a wide array of inputs. Sandra's employees have told her repeatedly that having feedback from peers and customers, that goes along with managerial feedback and self-assessments, makes the process not only more beneficial, but less intimidating. Which of the following can be said about Sandra Perkins and Cisco Systems, Inc?
They utilize the 360-degree review process.
Which of the following is NOT true about the Sarbanes-Oxley Act of 2002?
The Sarbanes-Oxley Act applies to private companies, but not to publicly held companies.
What strategy does Michael Gaines - director of Global Commercial Development at CSL Behring - suggest for working successfully in a foreign culture?
To successfully work in a foreign culture people need to feel that you understand them; patience and time are essential.
A document that outlines when and how money is spent within a company and who is spending it is known as ______.
a budget
Normative control is largely exercised through ________.
an organization's culture
The Public Company Accounting Oversight Board is charged with all of the following EXCEPT _________.
articulating policies, rules, and procedures that address governance issues
Olivia Gulbrand is Vice President in charge of Sales and Marketing at Video Tech, a retail firm specializing in a product line that utilizes new video technologies. Among her responsibilities at Video Tech is controlling. Olivia knows that, because of the nature of her business and its customers, she must practice customer relationship management (CRM). Which of the following is the MOST essential in this approach?
a customer-centric approach
Which of the following most accurately describes customer relationship management?
a customer-centric approach to business with the aim of implementing a customer intimacy strategy or establishing a customer-friendly brand image - or both
An accounting manager is calculating the sum of the organization's accounts receivable and its equipment and tools. Once she calculates this, she will determine the organization's accounts payable and capital stock. This best illustrates the accounting manager's use of which of the following accounting controls?
balance sheet
The manager of a candy company wants to see how well it has been improving financially in its customer service and business processes and how well is has been evolving overall. This best illustrates the need for which of the following?
balanced scorecard
Arnold Zeldo is head of compliance at Citizen's Bank. In his work with this financial institution, Arnold works hard to ensure that his control system, which he has set up hierarchically, focuses on roles rather than on individuals. He knows that it is important that duties are linked to jobs and roles and that employees who hold certain roles behave in a prescribed manner. Which of the following does this BEST exemplify?
bureaucratic control
Wanda Travares is the CEO of an industrial manufacturing company that specializes in steel components used in a number of different military vehicles and aircraft. Because Wanda needs her company's output to be predictable, she and the managers beneath her manage in a highly structured fashion and rely heavily on hierarchy and authority to influence behaviors. Which of the following systems of control does Wanda's company utilize?
bureaucratic control
Which of the following control systems use specific rules, standards, and hierarchical authority to achieve planned and desired organizational outcomes?
bureaucratic controls
Which of the following processes pertains to collecting real-time information to decrease the lag time between performance deficiencies and corrective action?
concurrent control
______ include(s) systems for establishing standards to achieve goals, monitoring and measuring performance, comparing performance to standards, and taking corrective action as necessary.
control process
Which of the following protects and helps companies, their customers, and communities and can do so through risk management?
controls
The set of rules, policies, procedures, ethical code, and customs of an organization are known to comprise which of the following?
corporate governance
Mary Drabot gathered the clothing items she was going to purchase at Banana Republic and walked to the back of the long line of customers at the front of the store who were waiting to make their purchases also. Which of the following BEST describes why Mary did not just walk up to a register, ahead of everyone who was waiting in line?
cultural norms
When Harold Forsythe walked right to the front of the line at the supermarket, cutting ahead of those who had been patiently waiting, those who had been waiting gasped in astonishment - they couldn't believe that Harold had violated what they assumed everyone knew to be part of society's_____________.
cultural norms
The customer relationship management aims to create _________.
customer intimacy
A retail company insists that its employees greet every customer that walks in the door and direct them toward the product the customer is looking for. This best demonstrates which of the following approaches to business?
customer relationship management
Marty is the manager of a toy manufacturer and recently got some upsetting news about holiday sales. When approached by an employee, Marty is short and unwilling to answer the employee's question. This best demonstrates a lack of which of the following?
emotional self-control
In management by objectives, ________.
employees set their own goals
Which of the following is NOT a step in the performance management process?
establishing standards
Which of these is Margaret Mead's definition of culture?
everything a society passes on to children and teaches new members
In Keefer's department there is a pervasive feeling of suspicion. Employees seldom help one another for fear that the other person will get the credit. What does Keefer need to do to change this?
examine and understand attitudes
Rules, regulations, and culture are considered to be which of the following?
external controls
Virtually every employee is involved in ______, ______ and ______.
financial controls; customer service; quality control.
______ refer/s to the routine conventions of everyday life.
folkways
Effective self-management is often seen in organizations where there is a ________.
high level of trust
Which of the following most accurately describes board of directors?
individuals who are not employed by the company and who may have expertise that will be helpful to management
Ursula Gwenn, Vice President at Harmon Kardon Stereo, prefers to implement feedforward control whenever possible because ____________.
it is the most desirable type of control and it takes place before a work activity is done
Wallace Wilson, top-level manager at Sanchez, Wolinsky, and Associates, prefers to implement feedforward control whenever possible because ____________.
it is the most desirable type of control and it takes place before a work activity is done
Which of the following incorporates the goals of improving quality, eliminating waste, reducing time, and reducing total costs?
lean management
The Hawthorne effect describes a correlation between ________.
managerial attitude and productivity
Controls are created and used to _________.
monitor and regulate how an organization performs
As is corporate policy to do, Wallace Wilson, looks to more seasoned coworkers for clues and cues about acceptable work behavior. Being that there are few formal company rules, this mentoring is a way for Wallace to have his company's values embedded into them. Which of the following does this BEST exemplify?
normative control
Helen is a new employee at a large corporation. She wants to succeed in her new position so she looks to Milton, a long-time employee, for cues on how to act while in important business meetings. This best demonstrates the use of which of the following types of control?
normative control
Organizations have fewer formal rules and standard operating procedures when _________ is effective.
normative control
Internalized standards for behavior that support agreed-upon ways of doing things and what people expect of one another within a cultural group are known as ______.
norms
A set of shared values, norms, and assumptions that guide peoples' behavior within a group, business, or institution is known as ______.
organizational culture
Daniella DeRezende has headed up Adkins Research, a global environmental research company, for eleven years. Because of her company's high public profile, Daniella puts a premium on Adkins Research's set of shared values and norms that collectively guide the company as well as each individual within it. Daniella DeRezende is chiefly concerned with Adkins Research's _____________.
organizational culture
Reinaldo Costa works at Global Environmental Solutions (GES), an international conglomerate of environmental think tanks. Because of his company's high profile around the world, GES's has a globally strong set of shared values and norms that collectively guide the company as well as each individual within it. Global Environmental Solutions has a globally strong _____________.
organizational culture
In which of the following processes are outcomes measured against financial performance and other clearly articulated metrics?
output control
Yolanda Fernandez owns a commercial landscaping company. She has recently reworked the control part of her business to allow employees a relative amount of freedom when determining how to best meet goals, without too much direct supervision. Yolanda will measure outcome against financial performance and other clearly defined metrics, such as customer retention. In doing so, she plans to also tie incentives and rewards to meeting or surpassing expectations, goals, and targets. Which of the following systems of control does Yolanda's company utilize?
output control
The two important aspects of objective control are ______ and ______.
output control; behavior control
Adam Niesler, Vice President of Controlling at Radio Brand Electronics, is a stickler for details and for making sure all of his "to dos" are carefully laid out among his multiple agendas and calendars. Because much of Adam's job is spent keeping this focus, he knows that controlling is especially important in his business. He knows that controlling provides an immediate and critical link back to _____________.
planning
Javier Boursin is head of research and development for Yo-Yo's Incorporated, a designer yo-yo manufacturer. Much of Javier's job is spent controlling. He knows that controlling is especially important in his business, because it provides an immediate and critical link back to _____________.
planning
Although Harvey Sianari has no other employee reporting to him, he does, every day on the job, work hard to complete assigned tasks and support the development of new members of his team. So, in doing these things consistently, Harvey is _____________.
practicing self-management
Although Jessica Simpson has no other employee reporting to her, she does, every day on the job, work hard to complete assigned tasks and support the development of new members of her team. So, in doing these things consistently, Jessica is _____________.
practicing self-management
Ruby recently graduated with a degree in marketing and public relations. McClarney's, a family-owned dry cleaner chain, asks Ruby to assist them with their marketing efforts. Ruby's family and the McClarneys have been close friends from the time she was young, and she also worked part-time in one of their stores throughout high school. What type of business is McClarney's?
privately held company
The meeting held at Ingraham, Schafer, and Thomas, a public accounting firm in New York City, was to address the regulations that the company would now have to comply with. "Based on these regulations," said company CEO, Dan Fitsimmons, "every member of this firm will now be held to a higher standard when it comes to accounting, record keeping, and general moral behavior. Fraud, deception, and dishonesty will no longer result in a 'slap on the wrist.' There are real, federally-imposed penalties in place now." Which of the following is Dan Fitsimmons NOT doing?
reciting his firm's corporate charter
Olivia Gulbrand is Vice President in charge of Sales and Marketing at Video Tech, a retail firm specializing in a product line that utilizes new video technologies. Among her responsibilities at Video Tech is controlling. Olivia knows that, because of the nature of her business and its customers, she must practice customer relationship management (CRM). Which of the following is NOT important in this approach?
risk analysis
Which of the following organizational assessments can be either quantitative or qualitative?
standards
According to Mary Parker Follett's conclusion about problem solving, which of the following persons is the best at solving problems?
the person most familiar with the problem
The meeting held at Ingraham, Schafer, and Thomas, a public accounting firm in New York City, was to address the regulations that the company would now have to comply with. "Based on these regulations," said company CEO, Dan Fitsimmons, "every member of this firm will now be held to a higher standard when it comes to accounting, record keeping, and general moral behavior. Fraud, deception, and dishonesty will no longer result in a 'slap on the wrist.' There are real, federally-imposed penalties in place now." Dan Fitsimmons is warning his employees specifically about ______________.
the Sarbanes-Oxley Act of 2002
Which of these is a major purpose of organizational culture?
to regulate behavior
Which of the following performance appraisals is most likely to include input from customers of an organization?
360-degree review
Ann is the manager of a television manufacturing company and she is researching the most stable machinery to ensure the safety of her employees. This best illustrates which of the following types of control?
feed-forward control
The type of control system that anticipates potential issues or problems before they arise is known as ______.
feed-forward control system
