Chapter 12-Final

What term describes the act of weakening or eliminating an undesired behavior by providing negative consequences?

Punishment

Which of the following characteristics relates to positive reinforcement?

The act of strengthening a desired behavior by rewarding it or providing other positive outcomes

What are maintenance factors?

Those aspects of a job that relate to the work setting, including adequate wages, comfortable working conditions, fair company policies, and job security

It is interesting that in certain industries, such as the hotel industry, service personnel

actually dislike increased empowerment

Which of the following characteristics relates to motivation?

an inner drive that directs behavior toward goals

The examination of input-output ratios, employee contributions, and the perception of fairness is most associated with

equity theory

In expectancy theory, if a person believes that extra effort will lead to high performance, such as a bonus or commission, we are talking about the person's

expectancy

Which of the following refers to the sum total of employees' attitudes toward their jobs, employer, and colleagues?

morale

The birth of the human relations approach to motivation can be traced to

the Hawthorne studies

Herzberg's two-factor theory proposes that

the absence of maintenance factors may dissatisfy workers