Chapter 12-Final
What term describes the act of weakening or eliminating an undesired behavior by providing negative consequences?
Punishment
Which of the following characteristics relates to positive reinforcement?
The act of strengthening a desired behavior by rewarding it or providing other positive outcomes
What are maintenance factors?
Those aspects of a job that relate to the work setting, including adequate wages, comfortable working conditions, fair company policies, and job security
It is interesting that in certain industries, such as the hotel industry, service personnel
actually dislike increased empowerment
Which of the following characteristics relates to motivation?
an inner drive that directs behavior toward goals
The examination of input-output ratios, employee contributions, and the perception of fairness is most associated with
equity theory
In expectancy theory, if a person believes that extra effort will lead to high performance, such as a bonus or commission, we are talking about the person's
expectancy
Which of the following refers to the sum total of employees' attitudes toward their jobs, employer, and colleagues?
morale
The birth of the human relations approach to motivation can be traced to
the Hawthorne studies
Herzberg's two-factor theory proposes that
the absence of maintenance factors may dissatisfy workers