Chapter 12 MGMT 310

Team member activities that correspond directly to accomplishing the team's work are referred to as ______ processes.

taskwork

In the team process training called ______, a consultant facilitates the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification.

team building

Training that is intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification is referred to as

team building.

True or false: Team processes are readily observable and measurable.

False

Process loss is best described as

achieving less from the team than expected, based upon the capabilities of its individual members

When people work and learn together by tackling real issues and reflecting on their actions, they engage in

action learning.

Working on a real organizational problem, learning from the process, and taking action to implement a set of solutions are the steps of

action learning.

Select all that apply Which of the following are examples of teamwork processes?

action processes, transition processes, interpersonal processes

Match the team state (at left) with its description (at right).

cohesion-an emotional attachment to other members of the team and the team itself potency-the degree to which members believe the team can be effective across a variety of situations and tasks mental models-the level of common understanding among team members regarding the team and its tasks transactive memory-how specialized knowledge is distributed among team members

Information and meaning is transferred through the process of ____ .

communication

Team states are the

feelings and thoughts that result from working in a team

Select all that apply Which of the following are examples of transportable teamwork competences?

goal setting, task coordination, conflict resolution

Research conducted in a wide variety of team settings has shown that teamwork processeshave a ______ relationship with team performance.

moderate positive

Job shadowing is an example of

positional modeling

A ______ occurs when a team is able to produce more or better output than the combined efforts of each team member working alone.

process gain

In the communication process model, the message must be decoded or interpreted by the

receiver.

A positive correlation between teamwork processes and team performance suggests that

teams with effective teamwork processes achieve higher levels of process gains.

Interpersonal activities that help a team accomplish its work without accomplishing the work itself are referred to as ____ processes.

teamwork

One type of team training involves developing general competencies related to teamwork activities that can be used any team context. These skills, knowledge, and abilities are called ____ teamwork competencies.

transportable

Research has shown that team building is mostly likely to have positive effects in which of the following cases?

when the clarification of role responsibilities is emphasized

According to research, there is a ______ correlation between effective teamwork processes and team commitment.

strong positive

In the communication process model, the originator of the message is known as the

sender.

Communications, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as team _____.

processes

Which of the following statements about teamwork processes and team commitment is true?

People tend to be satisfied in teams in which there are effective interpersonal relationships.

Select all that apply Which of the following can be categorized as taskwork processes?

creative behavior, boundary spanning, decision making

The purpose of ______ is to enable team members to develop shared mental models of what is involved in each of the team roles and how those roles fit together to form a system.

cross-training