chapter 13

a situation when members of a group publicly agree on a course of action even though there is an underlying consensus agreement that an alternative course is prefferred

abilene paradox

a style exhibiting low assertiveness & high cooperation

accommodating style

the tasks are completed & the team or group disbands

adjourning

disrupt the group, draw attention to individual rather than group functioning, & detract from positive interactions

antigroup

involve interacting with members in other units of the organization or even outside the organization

boundary spanning

a style displaying both high assertiveness & high cooperation

collaborating style

a permanent formal team that does some specific task

committee

a management style involving a stance of high assertiveness with low cooperation

competing style

a style that reflects a moderate concern for both your goals & the other person's goals

compromising style

group members meet for the first time, become acquainted, & become familiar with the group's tasks

forming

help the group to engage in constructive interpersonal relationships & help derive satisfaction from group participation

group maintenance

a condition in which poor decision making occurs because the desire to maintain group cohesiveness precludes the critical evaluation of alternative courses of action

groupthink

the stage where conflicts are largely resolved & harmony ensues

norming

members have reached a level of maturity that facilitates total tsk development

performing

a special type of project team that is formed to devise, design, & implement a new product

product development team

similar to task forces, but responsible for running their operations & are totally in control of a specific work project

project temam

team formed to recommend changes that will positively affect the quality of the organization's products

quality- assurance team

a team formed to conduct basic & applied research to discover new approaches that will add to the company's profitability

research & development team

team of employees who are responsible for a process or segment of a job that delivers a good or service to a customer, either internal or external

self-directed work team

the stage where conflict occurs as team members assert their roles, jockey for leadership positions, & make known their feelings & thoughts about the tasks

storming

team of temporary employees responsible for bringing about a particular change

task force

behaviors oriented toward generating information & resolving problems

task specialist

a small number of people with complementary skills who are committed to a common purpose, set performance goals, and approach which they hold themselves mutually accountable

team

consists of higher-level executives of the organization whose responsibilities include setting strategic goals for the firm

top management team

team consisting of people from different locations that communicate on projects through technology such as e-mail, videoconferencing, faxing, & other forms of digital communication

virtual team