Chapter 14 HRM Swapped

D) negligence in hiring

65) An employer may be sued directly by the victim of an employeeʹs violent act on the basis of: A) malice and larceny. B) blackmail and duress. C) employee discrimination. D) negligence in hiring. E) insufficient security.

C) disappearing.

61) There is an erroneous perception that cancer-causing agents in the workplace are: A) increasing costs for employers. B) affecting men and women in the same way. C) disappearing. D) affecting managementʹs position in collective bargaining. E) increasing in significance

E) higher turnover.

62) In general, when compared to non-smoking employees, smokers exhibit the following characteristics EXCEPT: A) greater risk of occupational accidents. B) endangering of coworkers who breathe smoky air. C) higher disability claims. D) reduced productivity. E) higher turnover.

E) unsafe acts.

26) Accidents can be caused by behaviour tendencies and undesirable attitudes that result in: A) at-risk behaviours. B) accident-prone acts. C) unsafe human conditions. D) occupational hazards. E) unsafe acts.

C) employee welfare programs.

43) A number of health-related issues and challenges can undermine employee performance at work. These include the following EXCEPT: A) alcoholism and substance abuse. B) smoking. C) employee welfare programs. D) workplace violence. E) workplace toxins.

C) work-related accidents figures are staggering.

1) Safety and accident prevention concerns managers because: A) of global competition. B) customer service is extremely important. C) work-related accidents figures are staggering. D) cutting costs is essential. E) employees need to be motivated.

B) refusing to do unsafe work

10) Health and safety hazard control can be achieved by the following EXCEPT: A) addressing safety issues before accidents happen. B) refusing to do unsafe work. C) establishing procedures to ensure that a potential hazard will not reoccur. D) identifying ways in which a hazardous situation can be prevented by workers. E) addressing safety issues before injuries occur.

B) paying for safety certification programs.

11) The responsibilities of occupational health and safety committees include the following EXCEPT: A) dissemination of information about health and safety laws and regulations. B) paying for safety certification programs. C) accident investigation. D) hazard identification. E) investigation of employee complaints.

B) to impose jail terms.

12) Occupational health and safety inspectors have the following powers EXCEPT: A) to carry out safety inspections of workplaces. B) to impose jail terms. C) to issue orders to stop emission of contaminants. D) to enter a workplace at any time without a warrant or prior notification. E) to issue orders to stop work.

D) WHMIS

13) You are a newly hired human resources professional at a Canadian Border Services office located near the Halifax Port. Employees often have to board container ships and search their cargo. To which law do you look for Canada-wide standards on hazardous materials in the workplace: A) MSDS. B) Bill C-45. C) OHSA. D) WHMIS. E) VDT/RSI.

B) labelling of hazardous material; MSDS; employee training.

14) The components of WHMIS are: A) labelling of hazardous material; public information sessions; MSDS. B) labelling of hazardous material; MSDS; employee training. C) public information sessions; MSDS; employee training. D) labelling of hazardous material; employee training. E) MSDS; employee training.

A) health and safety; human rights; labour relations; employment standards.

15) Every jurisdiction in Canada has an interlaced web of legislation, including: A) health and safety; human rights; labour relations; employment standards. B) health and safety; WHMIS; employment standards. C) health and safety; human rights. D) human rights; labour relations; employment standards. E) labour relations; employment standards.

C) top management.

16) Most safety experts agree that safety commitment must begin with: A) middle management. B) the rank-and-file employee. C) top management. D) work teams. E) the line supervisor.

E) first-line supervisors.

17) An attempt to reduce unsafe acts by workers will meet with little success without the commitment of the critical link in the chain of management, namely: A) competitors. B) government officials. C) company presidents. D) safety inspectors. E) first-line supervisors.

B) chance occurrences; unsafe conditions; unsafe acts on the part of employees.

18) The following are the main causes of accidents in organizations: A) ineffective health and safety committees; cost cutting. B) chance occurrences; unsafe conditions; unsafe acts on the part of employees. C) unsafe conditions; cost cutting. D) unsafe acts on the part of employees. E) chance occurrences; unsafe conditions.

E) unsafe conditions.

19) Mechanical and physical conditions that cause accidents are referred to as: A) hazards. B) toxic substances. C) safety risks. D) perils. E) unsafe conditions.

E) 61

2) A 2005 IPSO-Reid poll conducted for WorkSafe BC and the Association of Workersʹ Compensation Boards of Canada found that ________ percent of Canadians believe that workplace accidents are inevitable. A) 64 B) 52 C) 50 D) 75 E) 61

E) computers that are not protected from viruses

20) The following are unsafe conditions in a plant EXCEPT: A) defective equipment. B) hazardous procedures in, on, or around machines or equipment. C) improper illumination such as glare and insufficient light. D) improperly guarded equipment. E) computers that are not protected from viruses.

A) low levels of absenteeism and turnover.

21) Common indicators of job hazards include the following EXCEPT: A) low levels of absenteeism and turnover. B) employee complaints. C) poor product quality. D) increased number of accidents. E) employee modifications to workstations

B) the job itself; work schedule; psychological climate of the workplace.

22) In addition to unsafe conditions, the following are work-related factors that contribute to accidents: A) psychological climate of the workplace; work itself. B) the job itself; work schedule; psychological climate of the workplace. C) work schedule; psychological climate of the workplace. D) work schedule; the job itself. E) none of the above.

C) 1055

23) According to the Association of Workersʹ Compensation Boards of Canada, in 2007 there were ________ deaths and 317, 524 injuries resulting from accidents at work. A) 500 B) 25 C) 1055 D) 250 E) 15,000

A) the accident rate.

24) Many experts believe that the psychological climate of the workplace affects: A) the accident rate. B) teamwork. C) the external environmental workforce. D) the management rights clause. E) labour relations.

C) unsafe conditions.

25) Most safety experts and managers know that it is impossible to eliminate accidents just by reducing: A) high-tech firms. B) hours of work. C) unsafe conditions. D) gross domestic product. E) automation in the workplace.

E) the tendency to take risks.

27) Personal characteristics such as personality and motivation serve as the basis for certain unsafe ʺbehaviour tendencies,ʺ such as: A) focusing on detail rather than the ʺbig picture.ʺ B) deciding whether to join or not join a labour union. C) creating human resource plans and environmental forces. D) formulating policy and creating norms. E) the tendency to take risks.

D) situational.

28) A person who is accident prone on one job may not be on a different job-thus accident proneness is: A) unchanging. B) age-related. C) inherited. D) situational. E) consistent.

D) in the late fifties and sixties.

29) Accidents are generally most frequent between the ages of 17 and 28, declining thereafter to reach a low: A) in the late twenties and thirties. B) in the late forties and fifties. C) at age 65. D) in the late fifties and sixties. E) in the late thirties and forties.

C) joint responsibility.

3) Occupational health and safety legislation is based on the principle of: A) due diligence. B) education. C) joint responsibility. D) complexity. E) participation.

C) more likely to have accidents.

30) One researcher concludes that a worker who reacts more quickly than he/she can perceive is: A) a safe worker. B) definitely not accident prone. C) more likely to have accidents. D) no better off with respect to frequency of accidents than others. E) less likely to have accidents.

B) reducing unsafe conditions and unsafe acts

31) You are the new human resources professional at a plastics manufacturing company. In improving the workplace health and safety program, which basic activities should you focus on? A) healthy labour-management relations B) reducing unsafe conditions and unsafe acts C) turmoil and morale in the plant D) pro-union or non-union voting E) policies and procedures within the department

E) measures of muscular coordination and visual skills

32) You are the new human resources professional at a plastics manufacturing company. Which of the following tests human traits that might be related to accidents on a specific job, and could be used to determine whether test scores are related to accidents on the job? A) self-awareness tests B) literacy tests C) emotional stability and personality tests D) intelligence tests E) measures of muscular coordination and visual skills

B) computer-integrated manufacturing.

33) You are the new human resources professional at a plastics manufacturing company and you are tasked with designing the firmʹs new safety training program. This program should include the following EXCEPT: A) development of worker awareness about health and safety issues. B) computer-integrated manufacturing. C) emphasis on appropriate workplace behaviour. D) instructions on safe work practices and procedures. E) warnings of potential hazards.

C) Do you know of any reason that you would not be able to perform the essential functions of this job?

34) Amin is the manager of an auto parts manufacturing plant in Oakville, Ontario. The plant has experienced a rise in workplace injuries over the past year. Amin is considering which questions he can ask during candidate interviews. Which of the following questions would NOT pose a legal risk to the company if he asked it? A) Have you ever been injured at work? B) Have you suffered from a workplace related illness? C) Do you know of any reason that you would not be able to perform the essential functions of this job? D) How many workers compensation claims have you filed? E) Are you currently being compensated for a workplace injury?

A) positive reinforcement

35) Unsafe acts can be reduced by using a behavioural approach, specifically: A) positive reinforcement. B) behaviour modification. C) extinction. D) discipline. E) negative reinforcement.

B) strong management commitment.

36) One of the most consistent findings in the literature is that successful safety programs require: A) achievement. B) strong management commitment. C) employee teams. D) career development. E) behaviour modification.

D) minimizing the organizationʹs investment in safety equipment.

37) Senior management commitment to safety is demonstrated in the following ways EXCEPT: A) giving the company safety officer high rank and status. B) including safety training in new workersʹ training. C) giving safety matters high priority in company meetings. D) minimizing the organizationʹs investment in safety equipment. E) senior managers being personally involved in safety activities on a routine basis.

C) the number of workersʹ compensation claims (experience rate).

38) Workersʹ compensation premiums for employers are proportional to: A) the location of the workplace. B) the variety of different jobs being done by workers. C) the number of workersʹ compensation claims (experience rate). D) the number of employees in the firm. E) the safety reputation of the firm.

B) tell the worker to take as much time off as necessary.

39) After a workplace accident occurs, the employer can reduce workersʹ compensation claims in the following ways EXCEPT: A) make it clear to the worker that the employer is interested in the employee and his or her fears and questions. B) tell the worker to take as much time off as necessary. C) file any required accident reports. D) document the accident. E) provide first aid and ensure that the injured worker gets medical attention.

C) rules for specific industries.

4) Occupational health and safety legislation falls into three categories. One of the categories is: A) safety inspections. B) workplace injuries. C) rules for specific industries. D) protective clothing. E) WHMIS.

E) return-to-work program.

40) Perhaps the most important and effective thing that an employer can do to reduce workersʹ compensation costs is to develop an aggressive: A) health and safety program. B) accident investigation program. C) accident-reporting program. D) loss-control program. E) return-to-work program.

A) proactive, reactive

41) Wellness programs take a ________ approach to employee well -being, as opposed to EAPs, which take a ________ to employee health issues. A) proactive, reactive B) reactive, reactive C) proactive, proactive D) reactive, proactive E) none of the above

B) an employee wellness program.

42) A program that takes a proactive approach to employee health and well-being is called: A) a loss-control program. B) an employee wellness program. C) an employee assistance program. D) workplace accommodation. E) management by objectives

A) Make a written record of observed behaviour and follow -up on each incident.

44) Maike is a supervisor of a team of oil rig workers. She has discovered that two of her direct reports have a substance abuse problem. Which of the following actions should she take? A) Make a written record of observed behaviour and follow -up on each incident. B) Troubled employees should be escorted to the organizational psychologistʹs office for counseling. C) She should ask the employees to see the HR representative since supervisors are never the companyʹs first line of defense with employee substance abuse issues. D) Regardless of suspicion of substance abuse, only focus on the work to be performed by the employee. E) Fire the employees if they are unfit to work.

E) outplacement counselling.

45) The following are the traditional techniques used for dealing with worker alcoholism and substance abuse problems EXCEPT: A) in-house counselling. B) disciplining. C) discharge. D) referral to an outside agency. E) outplacement counselling.

E) taking personal responsibility for the employee

46) Specific actions that employers can take to deal with employee alcoholism include the following EXCEPT: A) in-house counselling through the HR department or medical staff. B) use of treatment centres. C) use of outside agencies such as clinics and AA. D) referral to EAP programs. E) taking personal responsibility for the employee.

B) human rights and privacy laws.

47) In Canada, when dealing with alcohol and substance abuse, employers must balance conflicting legal obligations from occupational health and safety legislation and: A) WHMIS. B) human rights and privacy laws. C) employment standards legislation. D) Charter of Rights and Freedoms. E) employment equity/pay equity legislation.

C) a zero tolerance policy

48) An employerʹs best approach in dealing with substance abuse is a clear, well-communicated policy based on the following components EXCEPT: A) employee access to confidential assistance programs. B) supervisory training. C) a zero tolerance policy. D) disciplinary measures for infractions. E) prohibition of alcohol and drug use during work hours, and company special events.

E) environmental factors and personal factors.

49) There are two main sources of job stress: A) personal factors and unclear company direction. B) environmental factors and poor supervision. C) personal factors and inconsistent performance management. D) having a lack of control over work and environmental factors. E) environmental factors and personal factors.

A) employers.

5) The ʺdue diligenceʺ requirement in occupational health and safety legislation requires that every reasonable precaution to ensure the health and safety of workers be taken by: A) employers. B) government. C) employers and employees. D) employees. E) safety associations.

E) job satisfaction.

50) The consequences of job stress include the following EXCEPT: A) anger. B) accidents. C) anxiety. D) depression. E) job satisfaction.

A) boredom and apathy.

51) Too little stress can create: A) boredom and apathy. B) anxiety. C) accidents. D) employee commitment. E) creativity.

A) Insist on strict deadlines for all work projects.

52) Abacus Inc., a mining company, recently polled its employees about the level of stress they experience at work. The survey indicated that 45% of employees experience moderate to high levels of stress. Which of the following would not be an appropriate measure for managing workplace stress at this company? A) Insist on strict deadlines for all work projects. B) Provide career planning to ensure the employee moves toward a job that makes sense in terms of his or her aptitude. C) Use attitude surveys to identify organizational sources of stress. D) Monitor each employeeʹs performance to identify symptoms of stress. E) Ensure effective person-job match.

D) burnout.

53) The total depletion of physical and mental resources caused by excessive striving to reach some unrealistic work-related goal is referred to by the term: A) emotional instability. B) obsessive-compulsive disorder. C) nervous breakdown. D) burnout. E) stress-related illness

B) attaining unrealistic work-related goals.

54) Virtually all of the energies of burnout victims are focused on: A) commitment to the organization. B) attaining unrealistic work-related goals. C) client problems. D) family matters. E) getting a promotion

C) ergonomics.

55) The art of fitting the workstation and work tools to the individual is known as: A) retooling. B) workplace accommodation. C) ergonomics. D) due diligence. E) retrofitting.

A) headaches.

56) Warning signs of repetitive strain injury include the following EXCEPT: A) headaches. B) frequent dropping of tools. C) numbness and tingling in fingertips. D) hands falling asleep. E) tightness or stiffness in the hands, elbow, wrists, shoulder and neck.

C) tolerance for pain.

57) Ergonomics will become more and more important as the workforce ages and requires accommodation of physical changes in the following EXCEPT: A) cardiovascular capacity. B) muscular strength. C) tolerance for pain. D) vision. E) hand function.

E) video display operators.

58) Short-term eye problems like burning, itching, and tearing as well as eye strain and eye soreness are common complaints among: A) human resources managers. B) accountants and bookkeepers. C) industrial engineers. D) students. E) video display operators.

E) maximum amount of sunlight.

59) General recommendations regarding the use of video display operators include the following EXCEPT: A) work station designed for maximum flexibility. B) adequate employee rest breaks every hour. C) glare reduction with devices such as antiglare shades over windows and terminal screens. D) complete preplacement vision exam. E) maximum amount of sunlight.

B) refuse to do the work.

6) If employees have ʺreasonable causeʺ to believe that work is dangerous, they have the right under health and safety legislation to: A) ignore their concern. B) refuse to do the work. C) file a lawsuit against the company. D) ask someone else to do the work. E) go straight to the company president and complain.

C) cancer.

60) The leading cause of work-related deaths around the world is: A) accidents/violence. B) communicable diseases. C) cancer. D) mental disorders. E) none of the above.

D) increased attendance.

63) Smoking in the workplace creates the following costs for an employer EXCEPT: A) higher supplementary health care/medical insurance costs. B) reduced productivity. C) significantly greater risk of occupational accidents. D) increased attendance. E) higher disability insurance costs.

B) women in health care professions.

64) Victims of workplace violence are generally: A) postal workers. B) women in health care professions. C) convenience store clerks. D) police officers. E) construction workers.

B) promoting unstructured security systems.

66) The following are steps employers can take to reduce the incidence of workplace violence EXCEPT: A) enhancing security arrangements. B) promoting unstructured security systems. C) training for violence reduction. D) improving employee screening. E) instituting a workplace violence policy.

C) The Criminal Code

7) A supervisor at a mine site sent employees reporting to him into the mine even though he had read a report stating that underground tremors were likely to occur during the time that the employees were in the mine. Three hours into the employeesʹ work shift a significant tremor occurred causing part of the mine to collapse. One employee was killed and three others were seriously injured. Under what law could the supervisor be charged with a criminal offense? A) Occupational Health and Safety Act B) Human Rights legislation C) The Criminal Code D) Employment standards Legisl

B) non-adversarial

8) The function of joint health and safety committees is to provide a ________ atmosphere where management and labour can work together to ensure a safe and healthy workplace. A) collegial B) non-adversarial C) supportive D) directive E) structured

C) employee drug testing.

9) Most occupational health and safety legislation in Canada has the following features in common EXCEPT: A) joint health and safety committees. B) responsibilities and rights of employers and employees. C) employee drug testing. D) enforcement of occupational health and safety laws. E) control of toxic substances.