Chapter 15 Post-Test
Companies must be both ______ and ______ to deal with the pressure of continual change
agile; adaptive
An example of demographic change is ______.
aging
An example of changing social values is ______.
buying environmentally safe products
A flow of authority and power from the highest to the lowest levels is called ______.
chain of command
Examples of external forces include ______ and ______.
competitor's actions; customer's changing preferences
In ______, the employees must become aware of the threats and risks of not making a change.
creating a sense of urgency
DADA syndrome is comprised of four stages, two of which are ______ and ______.
denial; depression
The text describes ______ as the process of grouping people with related job duties and skills.
departmentalization
Work specialization, ______, is the degree to which jobs are divided into specific tasks.
division of labor
Organizations need to adapt to ______ forces which are outside influences.
external
There are three steps in a basic OD model including diagnosis, ______, and ______.
interventions; progress monitoring
A structural intervention focuses on ______.
job design
Which item below represents a source for resisting change?
lack of trust
An example of span of control is ______.
number of direct reports
Organizations utilize ______ as a planned system to reinforce organization learning.
organizational development
An intervention that involves increasing group awareness is called ______.
process consultation
Perhaps the main obstacle to implementing organizational change is ______.
resistance to change
An example of an organizational source for resisting change is ______.
structural inertia
Researcher and Professor John Kotter claims only ______ of organizations successfully implement organizational change.
30%
Studies show that when women hold ______ or more of the positions of authority, significant change begins.
30%
According to the text, studies show that ______ of organizational change projects fail.
60-70%
The text provides an example of an organization implementing change in order to stay current as ______.
