Chapter 15 Quiz

Which of the following statements is true about the importance of organizational culture? a. Culture can give competitive advantages. b. A good business strategy will override corporate culture. c. A strong culture is always desirable. d. Culture should emphasize results and growth.

a. Culture can give competitive advantages.

Which of the following statements indicates an accurate understanding of organizational culture? a. Strong organizational cultures aren't necessarily associated with high performance. b. People who can do well in one organization can do well pretty much anywhere. c. Skills and experience are way more important in hiring than how a person fits in. d. Within an organization, people explicitly tell newcomers how to adhere to the culture.

a. Strong organizational cultures aren't necessarily associated with high performance.

Anne works for a traditional manufacturing firm. What is the most common means of developing innovation in such an organization? a. corporate research b. intrapreneurship c. organizational socialization d. entrepreneurship

a. corporate research

Far Horizons, Inc. has experienced a lot of absenteeism and turnover among employees, particularly among ethnic and religious minorities. Management decided to implement several policies to better reflect its values of nondiscrimination and respect for everyone. Which of the following steps could it take to create a culture of inclusion? a. Survey customers on social media about their perceptions of organizational culture. b. Explain to employees why they need to be kind and respectful. c. Adjust working hours to accommodate workers' personal needs. d. Give everyone the week off between Christmas and New Year's Day.

c. Adjust working hours to accommodate workers' personal needs.

You have been hired as CEO of a new company focused on providing home health services. What could you do to establish a strong and positive organizational culture? a. let the culture develop organically b. embrace the company's enacted values and norms c. craft organizational vision, values, and goals d. delegate to subordinates the power to maintain culture

c. craft organizational vision, values, and goals

Because of their many layers of authority and strong bureaucracy, hospitals tend to have conflict cultures that are characterized by withholding information and withdrawing from work when there's conflict. What type of conflict culture is this? a. collaborative b. dominating c. passive-aggressive d. avoidant

c. passive-aggressive

How can intranets be used to reflect an open and positive organizational culture in a large company with multiple workgroups? a. They can be narrow in scope and reflect a respect for privacy of information. b. They can vary in appearance and level of information for different departments. c. They can be carefully edited to avoid uncomfortable feedback. d. They can use stories and symbols to craft the organization's image.

d. They can use stories and symbols to craft the organization's image.

Different countries have different approaches to conflict culture. Which of the following is true for national cultures that avoid conflict? a. They emphasize individualism. b. They have greater power distance. c. They are more egalitarian. d. They highly dislike uncertainty.

d. They highly dislike uncertainty

Which of the following is NOT an element of managing organization culture? a. teaching the organization culture b. taking advantage of the existing culture c. changing the organization culture d. criticizing the organization culture

d. criticizing the organization culture

What type of innovation reflects continuous technical improvement and extends the applications of existing innovations? a. radical b. disruptive c. systems d. incremental

d. incremental

The process through which individuals learn what constitutes polite and acceptable behavior is called __________. a. innovation b. culture c. intrapreneurship d. socialization

d. socialization

Which of the following is NOT an element that makes up an organization's culture? a. shared values, norms, and assumptions b. how employees get work done c. trust and positive relationships d. span of control

d. span of control