Chapter 15 study guide, chapter 15 intro test
the association develops and maintains performance
AHAM
mediation
The use of a third party to solve a complaint
the us consumer product safety commission is responsible for regulating the safety of food
false
the first step in the buying decision making process is to
identify your needs
50% cotton and 50% polyester
label
dry clean only
label
hand wash in cold water
label
model of automobile
label
size L
label
use of a third party who attempt to resolve the complaint between a consumer and business
mediation
Brand of breakfast cereal
product name
brand of computer
product name
fraud
providing false info to consumers to make a sale
the most reliable consumer information source will usually be
reports from consumer reconizations
arbitration
results in a decision that is legally binding
most consumer complaints are resolved by
returning to the place of purchase
UL tested and approved
seal
approved by motorist assurance program
seal
recommended by good housekeeping
seal
a company refused to refund $10 to more than 4000 customers.
the use of a class action suit
which of the following is an example of a non store shopping location
vending machine
private label brands are sold only to members of private shopping club
false
small claims coursts prohibit the use of lawyers and witnesses
false
FTC
A government agency that is concerned with companies using unfair business practices to eliminate their competition
CPSC
A government agency that is excellent at dealing with issues such a faulty infant seat that has a handle that doesn't latch properly
USDA
A government agency that specializes in dealing with less-than-satisfactory meat products that are advertised to be prime
EPA
Government agency that deals with power plants that release unsafe emissions into the air
FDA
a government agency that is concerned with skin care products that cause serious skin problems such as a skin rash.
brand
a name given to a product to distinguish it from similiar products
express warranty
a promise of a quality of performance made orally or in writing
implied warranty
a unstated warranty imposed by law and understood to apply
AHAM develops performance standards for appliances, such as refrigerators.
agree
a clearance sale is used to clear goods that the store no longer wishes to carry
agree
a good source for recommendations of products is the BBB
agree
products sold at factory outlets sometimes contain minor flaws
agree
when a business controls the market for a product, it has a monopoly
agree
if a person returns an item as new for a refund
be honest
a person who compares product info on labels is using the consumer right to
be informed
impulse buying
buying to quickly, often at, or near, the checkout
the unit price for a 12-ounce box of cereal that costs $2.39 is 20 cents
disagree
guarantees made orally or in writing that promise a specific quality
express warranty
an implied warranty is usually printed in the owners manual of a product
false
