Chapter 15

learning to enhance strategic thinking and creativity from a collection of people

composite mentoring

often address topics of immediate concern to business

conceptual knowledge program

Mario aspires to be the chief executive officer at his multinational firm within a few years. Mario is currently the head of marketing operations, and his education and experiences are limited to the marketing field. For an aspiring executive leader, it is mandatory to gain management experience in at least two different organizational functions. If Mario's goals are in line with his organizations goals, the organization should _____. a. transfer Mario to the human resource management team b. retain Mario as the head of marketing operations c. consider sending Mario on an on-site project to a foreign country d. assign Mario to a cross-functional team

d. assign Mario to a cross-functional team

elisa grooms her subordinate rita to take over as the team manager following elisa's promotion to the next level

leadership succession

ethan, a senior employee in a company, guides and coaches new employees

mentor

isaac is aware of how his colleagues feel about him and behaves accordingly

self-awareness

alice is focused on obtaining a promotion this year and works toward her goal

self-discipline

shirley is not very receptive to the feedback provided by her boss about her work

single-loop learning

imparting abilities and techniques that can be converted into action

skill training

Challenge of being a new leader

Simon must build relationships and foster teamwork quickly Simon must decide how much time to spend leading vs. doing individual tasks

Which of the following is a major advantage of online mentoring? a. A wider and better matched pool of possible mentors b. Online mentors charge the lowest fee. c. Face to face contact is more likely with online mentoring. d. Online mentors are more effective.

a. A wider and better matched pool of possible mentors

skill-based programs

involves a considerable element of "how to"

action learning program

assigning projects to managers that are not part of company operations

is based on social learning theory

behavioral role modeling

Sam, an employee at Calibree Inc., has recently taken up reading biographies and autobiographies of successful entrepreneurs in order to better develop his leadership capabilities. In this scenario, which of the following strategies is being used by Sam? a. Action learning program b. Simulation c. Formal education d. Shadowing

c. Formal education

According to the various sources of experience, which of the following are the two major developmental factors in any work situation? a. Perks and added responsibilities b. Work associates and work-related tasks c. Ergonomics and work shifts d. Promotional and recreational activities

b. Work associates and work-related tasks

Jarod has hired a new business analyst who is a recent college graduate and holds an MBA. The analyst has some business experience prior to his graduate work, but is working in a new industry and a new role. Which type(s) of learning and development should Jarod put in place for this new recruit? a. Double-loop learning and Mentoring b. Shadowing c. Single-Loop Learning d. Double-Loop Learning e. Mentoring

a. Double-loop learning and Mentoring

If Kaitlin were an effective mentor, she would assist Misty in developing leadership capabilities. Assuming that they shared a strong emotional bond, Kaitlin would help Misty in developing leadership self-efficacy. Which of the following would you do if you were in Kaitlin's position to help Misty develop leadership skills? Select all that apply. a. Ensure that Misty feels secure enough to take risks and recommend leadership development programs to Misty. b. Ensure that Misty feels secure enough to take risks. c. Encourage Misty to avoid all challenges so the chances of failure are reduced. d. Recommend leadership development programs to Misty. e. Tell Misty about your achievements to see if Misty can match up.

a. Ensure that Misty feels secure enough to take risks and recommend leadership development programs to Misty.

Stanley started his company several years ago. Currently, his company is one of the most sought after digital marketing firms. Stanley had been estimating when new people would be required to take up managerial positions and leadership roles since the time he realized that his business would grow. Currently, he is evaluating the extent of the pending leadership shortage at his organization. Which of the following is a reason for this evaluation? a. Stanley is developing a pool of successors. b. Stanley is assessing the effectiveness of leadership development programs c. Stanley is dealing with the challenges of being a new leader. d. Stanley is displaying effective mentoring behaviors.

a. Stanley is developing a pool of successors.

Marcy is a professional who provides advice and encouragement to leaders and managers in relation to their leadership skills. Her approach is very direct and she strives to help people improve in areas that usually prevent them from attaining further progress as good leaders. She helps leaders in reshaping their image to add value to their skills and professional appearance. In this case, Marcy is using a form of leadership development known as _____. a. executive coaching b. socialization program c. action learning program d. behavioral role modeling

a. executive coaching

Wilson is an aspiring trainer. Currently, he is working with a soft-skills training firm and undergoing training to be a trainer. His mentor, Richard, has asked Wilson to observe one of the training sessions that he is conducting. Wilson will then have to conduct a mock training session in a similar fashion. Richard will provide feedback to Wilson based on his performance. Which of the following types of leadership development programs is Wilson undergoing? a. Simulations b. Behavioral role modeling c. Action learning program d. Conceptual knowledge program

b. Behavioral role modeling

Kaitlin is an authoritarian mentor and her strategy typically involves micromanagement. However, she has ended up neglecting a few other good practices that mentors must follow. Kaitlin does not provide emotional support, or help to enhance leadership capabilities in Misty. In this case, how would you deal with Kaitlin's shortcomings if you were in Misty's position? a. Speak to other colleagues and inform them about Kaitlin's mentoring style. b. Request management for a backup mentor. c. Confront Kaitlin about her shortcomings. d. Approach the top management and inform them about Kaitlin's shortcomings.

b. Request management for a backup mentor.

Miranda is part of the training and development department of an organization. Her role is to evaluate the effectiveness of the recent leadership development programs that the company conducted for its employees. Of the several ways to evaluate such programs, Miranda wants to use the most timely and accurate method. Which of the following methods should she use? a. She should monitor the change in the participants' behavior after the programs. b. She should compare the financial results of participants versus nonparticipants. c. She should compare a participant's monthly salary to the cost of the programs. d. She should compare the program's effectiveness to similar programs conducted by rival organizations.

b. She should compare the financial results of participants versus nonparticipants.

Semonco Inc. is in the process of searching for its new chief executive officer. It does not want to promote anyone from within the organization because the employees lack an outside perspective. However, hiring someone from the outside is also a disadvantage because he or she may not understand the organization's culture. In this situation, which of the following decisions would best suit the organization's needs? a. The organization should scan its current leaders for the most suitable candidate. b. The organization should promote an insider-outsider who has developed an outside perspective. c. The organization should conduct an examination for internal employees and external candidates. d. The organization should appoint a headhunter to find the best candidate from another industry.

b. The organization should promote an insider-outsider who has developed an outside perspective.

Derek was the manager and head of Mizokka Inc. He was a dynamic, charismatic leader and a great motivator. When he announced his retirement, most of the employees were disappointed and believed that the organization would no longer remain the same. Derek also announced that he would be replaced by an experienced leader who will be joining them from another organization. This news was not received well by most employees. Since Derek was well liked by his employees, which of the following is most likely to ensue on the arrival of the new leader? a. The productivity is likely to increase. b. The turnover is likely to increase. c. The company shares are likely to rise. d. The sourcing avenues are likely to rise.

b. The turnover is likely to increase.

Michael works with the armed forces. He is an extremely forceful team leader and believes that orders must be followed. However, unlike most leaders in the armed forces, Michael does not believe in performing operations as diligently as required. He emphasizes planning and improving by strategizing. According to the kinds of lopsided leaders, Michael displays characteristics of a(n) _____ leader. a. field general b. heroic c. One of the troops d. Presidential

b. heroic

After reading a magazine, Reese, a manager, realizes that active listening is an important leadership behavior. She decides to read further about it and attends a workshop to increase her knowledge. However, in the workshop, Reese is told that the workshop can only facilitate or teach. If Reese were to incorporate these skills into her daily life, she must consciously make an effort to listen actively. In this scenario, Reese is faced with a situation that requires leadership development through _____. a. education b. self-discipline c. self-awareness d. mentoring

b. self-discipline

Mr. Chan started his own garment business as a young entrepreneur. The business has grown to great heights over several years. Mr. Chan is nearing retirement and he would like one of his two sons to take over and run the business. However, both his sons have other interests and are unwilling to take over their father's business. Mr. Chan thought that if the business cannot be handled by one of the family members, it would lose its identity. He, therefore, makes a decision to sell the business. Such a decision stems from _____. a. developing a pool of successors to take on managerial roles b. the emotional aspects of leadership succession c. the importance of mentoring people d. the challenges of being a new leader

b. the emotional aspects of leadership succession

Which of the following self-developmental activities acts as a vehicle for personal development? a. Reducing self-efficacy b. Avoiding feedback-intensive programs c. Having a healthy mindset toward personal growth d. Having a fixed mindset toward personal growth

c. Having a healthy mindset toward personal growth

Kaitlin does not seem to be displaying effective mentoring behaviors according to Misty. Misty had a different idea about the mentoring relationship. She thought that a mentor would provide counsel, guidance, and necessary emotional support. Misty is determined to be a better mentor than Kaitlin when she becomes a manager. In order to become an effective manager, Misty has to develop her leadership skills. If you were in Misty's position, which of the following would you consider to be essential to be a good mentor? a. Misty should regularly assign challenging tasks to protégés and must impose penalties if the targets are not being met. b. Misty should refer her protégé to appropriate reading material as theoretical understanding is central to an employee's growth. c. Misty should allow her protégés to face new opportunities and challenges and guide them enough to take calculated risks. d. Misty should define the goals of each of her protégés to ensure focus and give definitive solutions to their problems.

c. Misty should allow her protégés to face new opportunities and challenges and guide them enough to take calculated risks.

Shannon has been working in the marketing department of an organization for the past two years. Recently, she has been assigned her first mentee. Although she has been regularly assigning and assessing the work of other employees, this is her first experience with a protégé. The protégé would be observing Shannon's daily work activities, asking questions, and expecting to gain relevant knowledge. Shannon is a bit nervous, but she is determined to learn a few effective mentoring behaviors that could increase her credibility. Which of the following practices should Shannon adopt to be a good mentor? a. Encouraging the protégé to find loopholes that could be personally beneficial to Shannon's career b. Asking the protégé to perform daily activities, such as bringing coffee before work starts c. Telling the protégé essential things though he or she may not want to hear it d. Referring the protégé to appropriate sources of study material

c. Telling the protégé essential things though he or she may not want to hear it

Maxwell is very comfortable working with numbers and complex logical problems. His work involves guiding and helping subordinates solve problems related to coding and numbers. Since he is proficient with mathematical theories and has acquired extensive knowledge about the subject, his superiors regularly consult him. This proficiency has been acquired as a result of _____. a. simulations b. shadowing c. action learning programs d. formal education

d. formal education

Steve is the Vice President of a leading fashion magazine. Every time a new batch of employees joins the company, Steve takes personal responsibility to make a presentation of the company's vision and values. He makes sure that the newcomers are acclimatized and acquaint themselves with the organization's culture. The motive behind this is to pass the same culture to all future employees and maintain and improve the spirit of the organization. In this scenario, Steve is conducting a(n) _____. a. action learning program b. conceptual knowledge program c. feedback-intensive development program d. socialization program

d. socialization program

norman accepts feedback on his work in a positive manner and strives for improvement

double-loop learning

being intellectually alert helps leaders exert influence through logical persuasion. Formal ______ helps a person develop logical skills

education

helps to improve in an area that is preventing a person from achieving further progress as a leader

executive coaching

failure in reaching targets helps Morris, a manager, to think of aspects he had not considered before. Hence _______ helps a person to build skills and insights that he or she may not otherwise heave.

experience

the managers of a company attend a workshop on personality development that helps them observe their behavior and its impact on their effectiveness

feedback-intensive development program

feedback-intensive development program

helps leaders find more constructive ways of achieving goals

Shawn is coached by his manager to develop skills for advancing his career. Shawn's manager is involved in _____

mentoring

gavin sits with his mentor once a month during client meetings to observe how his mentor handles client queries

shadowing

Step involved in succession management

simon must identify needed executive competencies simon should assess individuals to identify strengths and developmental needs

psychotherapy

treatment for emotional problems

decreasing face-to-face contact in a mentoring relationship

virtual mentoring