Chapter #2
Colin thinks he is responsible for his own fate within his company in terms of whether or not he gets promoted or which jobs are assigned to him. Colin can be said to have _______.
internal locus of control
Identify the personality trait that makes people accountable and responsible for their own actions and ensures ethical behavior in an organization.
internal locus of control
Rites of enhancement?
let organizations publicly recognize and reward employees' contributions and thus strengthen their commitment to organizational values
External locus of control?
the tendency to locate responsibility for one's fate in outside forces and to believe one's own behavior has little impact on outcomes
An internal locus of control can be described as _______.
the tendency to locate responsibility for one's fate within oneself
Internal locus of control?
the tendency to locate responsibility for one's fate within oneself
The collection of feelings and beliefs that managers have about their organization as a whole is known as organizational
) commitment.
An intense, relatively short-lived feeling is called a(n)
) emotion.
Which of the following statements about values are true? (Check all that apply.)
1. They describe what managers are trying to achieve through work. 2. They describe how managers think they should behave.
Which of the following are ways in which organizational culture is maintained and transmitted to organizational members?
1. values of founders 2. ceremonies and rites 3. stories and language
aspects of organizational culture?
1. values of founders 2. socialization 3. stories/language 4. ceremonies/rites
terminal values?
A lifelong goal or objective that an individual seeks to achieve
attitudes?
Managers thoughts, and feelings about their specific jobs
________ is the tendency to be original, have broad interests, be daring, and take risks.
Openness to experience
emotional intelligence?
The ability to understand and control emotional responses.
The distinctive ways in which organizational members perform their jobs and relate to others inside and outside the organization is known as organizational
culture
Bill Gates, founder of Microsoft, expects employees to be creative, work hard, dress informally, and personalize their offices. This is an example of how
founders influence their organizations' values and norms.
Managers who recognize that failure must be accepted for creativity to thrive tend to value
innovation
Every year on the Saturday prior to Christmas, Smart Enterprises holds its annual holiday party. This is an example of a rite of
integration.
Which of the following defines emotion?
intense, relatively short-lived feelings
emotions?
intense, relatively short-lived feelings
rites of passage?
determine how individuals enter, advance within, or leave the organization
The DiSC personality assessment measures which of the following traits? (Check all that apply.)
dominance, influence, steadiness, conscientiousness
When problems arise in her department at work, Tammy would rather let other people take the initiative to solve them since she doesn't think her actions would have much affect on the outcome. Tammy has a(n) _______ locus of control.
external
Identify the Big Five personality traits.
extraversion, negative affectivity, agreeableness, conscientiousness, and openness to experience
The attraction-selection-attrition (ASA) framework illustrates _______.
how personality may influence organizational culture
A person defines his or her state of mind as a(n) _______.
mood
The tendency of a person to feel bad emotions and moods, to feel distressed, and to be critical of oneself and others is called ________.
negative affectivity
Through the rites of passage, integration, and enhancement, organizations transmit _______ to their members.
norms and values
Managers who have ________ perform some of their figurehead and spokesperson roles and persuade others both inside and outside the organization of the organization's merits.
organizational commitment
The use of ceremonies, rites, stories and language are ways in which managers maintain and transmit _______ to employees. Multiple choice question.
organizational culture
Rites of ________ determine how individuals enter, advance within, and leave the organization.
passage
_______ can be defined as the way people think, feel and act in certain situations.
personality traits
According to the ASA model, company founders can influence the values, norms, and standards of their companies. This occurs because
subordinates imitate the style of the founder.
________ is the tendency to be careful, scrupulous, and persevering.
Conscientiousness
________ is the degree to which individuals feel good about themselves and their capabilities.
Self-esteem
extraversion?
The tendency to experience positive emotions and moods and to feel good about oneself and the rest of the world.
Agreeableness?
The tendency to get along well with other people.
norms?
Unwritten, informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group or organization
mood?
a feeling/state of mind
instrumental value?
a mode of conduct that an individual seeks to follow
People who believe that outside forces are responsible for what happens to and around them and do not think that their own actions make much of a difference possess
an external locus of control.
The model that explains how personality may influence organizational culture is called the _______ framework.
attraction-selection-attrition
rites of integration?
build and reinforce common bonds among organizational members
Conscientiousness?
tendency to be careful, scrupulous, and persevering
Openness to experience?
tendency to be original, have broad interests, be open to a wide range of stimuli, be daring and take risks
negative affectivity?
tendency to experience negative emotions and moods, feel distressed, and be critical of oneself and others
A(n) ________ value is a personal conviction about lifelong goals or objectives.
terminal
Shannon Colbert, a business major at Urban College, is focused on her dream of becoming a manager for a major company. Armen Krikorian, a manager at Shoe Shack, believes his team should show unfailing courtesy to customers. Shannon demonstrates ________ values, while Armen demonstrates ________ values.
terminal; instrumental
organizational socialization?
the process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively
Organizational culture is defined as _______.
the shared set of values, norms, and work routines that influence employees to achieve goals
value system?
the terminal and instrumental values that are guiding principles in an individual's life
Which of the following refers to the terminal and instrumental values that are guiding principles in an individual's life?
value system
________ describe how managers think they should behave and what they are trying to achieve through work.
values
values?
what managers try to achieve through work and how they think they should behave