chapter 2 practice test

A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses.

Enterprise

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

Enterprise

Which of the following systems is designed to support organization-wide process coordination and integration?

Enterprise applications

________ systems are also known as enterprise systems.

Enterprise resource planning

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?

Executive support systems

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Extranet

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

An inventory control system is an example of an MIS.

False

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

False

Decision-support systems are most commonly used by the operations management level of an organization.

False

For nonroutine decision making, senior managers rely on management information systems.

False

Identifying customers is a business process handled by the human resources function

False

Most TPSs use sophisticated mathematical models or statistical techniques.

False

Production tasks are coordinated through the use of social networks in social business

False

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

Video conferencing

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO

To manage relationships with your customers, you would use a(n) ________ system.

CRM

An example of a cross-functional business process is

Creating a new product

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

DSS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

Decision-support

Using the Internet to buy or sell goods is called

E-commerce

To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use a(n)

ESS

What is the most important function of an enterprise application?

Enabling business functions and departments to share information

Which of the following is a firm's CPO responsible for?

Ensuring that the company complies with existing data privacy laws

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

True

Which of the following is a highly structured decision?

Granting credit to a customer

Which of the following is not a business benefit of collaboration?

Improved compliance with government regulations

All of the following statements regarding IBM Notes are true except which one?

It began as an e-mail and messaging client

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

MIS

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

MIS

A business process in the ________ function is producing bills of material.

Manufacturing and production

The term "management information systems" designates a specific category of information systems serving

Middle management functions

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Remote/collocated

________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and distribution

SCM

The ________ function is responsible for identifying customers.

Sales and marketing

Which level of the organization are ESS specifically designed to serve?

Senior management

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with outside vendors on new products and services?

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure

The principal liaison between the information systems groups and the rest of the organization is a(n)

Systems analyst

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

TPS

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

The internet and networking technologies

All of the following are reasons for the increased business focus on collaboration and teamwork, except for

The need for more efficient work hierarchies

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

Time zones

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

Transaction processing

A(n) ________ is typically a major source of data for other systems.

Transaction processing system

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

True

A key word in social business is "conversations."

True

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams.

True

An organization's MIS and DSS supply an ESS with summarized information.

True

DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.

True

DSS use internal information as well as information from external sources.

True

MIS job growth is projected to be 50% greater than other jobs in the next five years

True

One example of a business process is shipping a product to a customer

True

Supply chain management systems are more externally oriented than enterprise systems

True

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

e-business