อิทอิส Chapter 2 Q:1-40

21) An example of a collaboration tool that supports collocated, asynchronous collaboration is A) a team room. B) e-mail. C) a MUD. D) a wall display.

A

27) Which systems are typically a major source of data for other systems? A) transaction processing systems B) management information systems C) executive support systems D) decision-support systems

A

24) Which of the following is an example of a cross-functional business process? A) identifying customers B) creating a new product C) assembling a product D) paying creditors

B

25) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? A) ESS B) TPS C) MIS D) DSS

B

38) Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content? A) transaction processing systems B) executive support systems C) management information systems D) decision-support systems

B

40) What is the most important function of an enterprise application? A) increasing speed of communicating B) enabling business functions and departments to share information C) enabling a company to work collaboratively with customers and suppliers D) enabling cost-effective e-business processes

B

23) Producing bills of materials is a business process within the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing

C

26) To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems. A) decision-support B) knowledge C) transaction processing D) management information

C

28) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? A) ESS B) TPS C) MIS D) DSS

C

32) ________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance. A) Management information B) Transaction processing C) Decision-support D) Knowledge management

C

11) Most MISs use sophisticated mathematical models or statistical techniques.

FALSE

14) ESSs are designed to serve the middle management of the organization.

FALSE

17) ESSs are designed primarily to solve specific problems.

FALSE

2) You would use an MIS to help decide whether to introduce a new product line.

FALSE

4) Transaction processing systems are most commonly used by the senior management level of an organization.

FALSE

6) A hotel reservation system is a typical example of a management information system.

FALSE

7) Management information systems typically support nonroutine decision making.

FALSE

8) Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

FALSE

5) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

TRUE

9) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.

TRUE

35) All of the following statements regarding Lotus Notes are true except for A) It began as an e-mail and messaging client. B) It is the most widely used collaboration tool at Fortune 1000 companies. C)Firmwide installations at a large company require specialized servers and may cost millions of dollars per year. D) It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.

A

37) Executive support systems are information systems that support the A) long-range planning activities of senior management. B) knowledge and data workers in an organization. C) decision-making and administrative activities of middle managers. D) day-to-day processes of production.

A

39) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years? A) ESS B) TPS C) MIS D) DSS

A

22) Identifying customers is a responsibility of the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing

D

29) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of A) knowledge management systems. B) transaction processing systems. C) executive support systems. D) management information systems.

D

30) The term "management information systems" designates a specific category of information systems serving A) integrated data processing throughout the firm. B) transaction process reporting. C) employees with online access to historical records. D) middle management functions.

D

31) Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system? A) MIS B) TPS C) ESS D) DSS

D

33) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? A) ESS B) TPS C) MIS D) DSS

D

34) Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? A) synchronous/colocated B) same time/remote C) different time/remote D) remote/collocate

D

36) ESS are specifically designed to serve which level of the organization? A) operational B) end-user C) middle management D) senior management

D

1) Operational management is responsible for directing the day-to-day operations of the business and therefore, needs transaction-level information.

TRUE

10) Managers need TPSs to monitor the status of internal operations and the firm's relations with the external environment.

TRUE

12) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.

TRUE

13) Decision-support systems use internal information as well as information from external sources.

TRUE

15) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

TRUE

16) A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.

TRUE

18) Information supplied by an enterprise system is structured around cross-functional business processes.

TRUE

19) Enterprise systems often include transactions with customers and vendors.

TRUE

20) Supply chain management systems are more externally oriented than enterprise systems.

TRUE

3) Online collaboration tools eliminate the need for global firms to have synchronous collaboration.

TRUE