Chapter 3 & 4 Human Relationship

inner critic

Negative thoughts that take place in your internal conversation

visualize

forming a mental image of something

directive style

A communication style that combines high dominance and low sociability -frank, assertive, and very determined

b

"Guess I'll just use low-key, friendly persuasion again," said Enrique about resolving a dispute over copier usage. Enrique's attitude is typical of which communication style? a. Emotive. b. Supportive. c. Reflective. d. Director.

Composite Mentor

A collection of people you draw lessons from

b

A manager who scores high on the dominance continuum: a. Will be less successful than a manager who scores low on the dominance continuum. b. Must be careful not to be seen as overbearing and inflexible. c. Also will score high on the sociability continuum. d. Is more likely to be a female than a male.

communication style model

A model that helps you identify your most preferred style

Emotive Style

A style of communication that combines high sociability and high dominance -spontaneous, extroversion, natural persuasiveness

supportive style

A type of communication that combines low dominance and high sociability -cooperative, patient, attentive

c

According to Jung, which of the following is not a behavior style? a. Sensor b. Feeler c. Prognosticator d. Thinker

c

According to famous psychologist Carl Jung, a person's communication style: a. Will fit one category much more closely than it fits the other nine categories. b. Varies considerably through various life stages. c. Remains quite stable throughout life. d. Precludes adaptation to communicate more effectively with others whose styles differ.

versatility

Acting in ways that earn other people's approval of our behavior.

c

After many failed attempts to produce a working incandescent light, Thomas Edison is said to have cheerfully remarked to a critic, "Now I know a hundred ways that won't work!" Edison's statement exemplifies: a. A person with an external locus of control. b. The high self-criticism of a person with low self-esteem. c. The attitude of a person with high self-esteem: not dwelling on past errors. d. The inappropriate anger expressed by a person with low self-worth.

b

All of the following are characteristics of persons with high self-esteem except: a. Are able to feel all dimensions of emotion without letting those emotions affect their behavior in a negative way. b. Are more likely to exhibit poor human relations skills. c. Are more likely to maintain an internal locus of control. d. Are less likely to take things personally.

Intensity Zones

An indicator of communication style, such as a person who is either moderately or strongly dominant.

excess zone

Characterized by a high degree of intensity and rigidity. It can also be labeled the "danger" zone.

Dominance Continuum

Every person falls somewhere on a continuum ranging from low dominance to high dominance.

b

Factors that lower a teen's self-esteem include: a. Violence in the media. b. Peer pressure. c. A teacher's support. d. Parent support and encouragement

c

Gina has just been appointed vice president for academics at the college from which she graduated. Her predecessor's aloof demeanor and slow decision making caused problems with a majority of the faculty. Gina's communication style is reflective. What should Gina do to minimize problems in her new position? a. Be as outgoing and dominant as possible with everyone on the faculty. b. Adopt a sociable but non-dominant style. c. Recognize situations in which she must flex to a different style, something her predecessor --- also a reflective --- failed to do. d. Study her predecessor's decisions for several months while she develops her own decision-making style.

a

Kenny's department supervisor Darrell has helped Kenny to "learn the ropes" at his new job. Darrell's behavior exemplifies a(n): a. Mentor. b. Busybody. c. Active listener. d. Careerist.

guided imagery

Provides you with a way to harness the power of the mind and imagination to succeed at something

d

Studies of young workers have uncovered a direct correlation between self-esteem and: a. Becoming the target of coworkers' professional jealousy. b. Weight problems. c. High grades in graduate school. d. Income potential.

c

Successful people usually have high: a. Net worth. b. Self-esteem. c. Self-efficacy. d. Self-respect.

b

The most primitive source of self-worth among adults is: a. Internal value system. b. Possessions. c. Children's accomplishments. d. Occupation.

sociability

The tendency to seek and enjoy social relationships

b

The text gives which of the following caveat with regards to communication styles? a. Do not abuse your communication style b. Do not let the label you place on yourself become the excuse for inflexible behavior. c. Do not label anyone's communication style. d. Do not over stimulate your communication style.

Low Dominance

These people are characterized by a tendency to be cooperative and eager to assist others. They tend to be low in assertiveness and are more willing to be controlled by others.

High Dominance

These people give advice freely and frequently initiate demands. They are more assertive and tend to seek control over others.

communication-style bias

This bias is most likely to surface when you are talking to a person who has a communication style very different than your own

self-respect

What you think and feel about yourself

d

When a person intentionally matches the body language of the individual they are meeting with she is practicing: a. Matching b. Miming c. Mimicking d. Mirroring

d

Which of the following is not a characteristic of a person with low self-esteem? a. Maintaining an external locus of control. b. Participating in self-destructive behaviors. c. Exhibiting poor human relations skills. d. Maintaining an internal locus of control

a

Which of the following is not characteristic of a supportive style of communication? a. Prefers orderliness b. Avoids the use of power c. Makes decisions in a thoughtful, deliberate manner. d. Listens attentively

b

Which of the following statements best describes communication style versatility? a. The early bird gets the worm. b. I cannot control you, but I can control myself. c. Half a loaf is better than none. d. You can't judge a book by its cover.

C

Which of the following statements would be considered semantically correct self-talk: a. "I will not smoke after dinner". b. "Next time I won't be late". c. "I am confident and optimistic". d. "I'm not going to let people walk all over me anymore".

c

Will sends a handwritten note of thanks to new workers in his organization when they complete their job training programs. Will is enhancing his workers' self-esteem by helping them to: a. Practice positive self-talk. b. Take ownership of their attitudes. c. Feel competent and valuable. d. Nurture their inner critics.

c

_____ can be defined as the tendency to seek and enjoy personal relationships. a. Emotional stability b. Domineering c. Sociability d. Relationship seeking

developmental psychology

a branch of psychology concerned with the course and causes of developmental changes over a person's lifetime

Reflective Style

a type of communication style that features a combination of low dominance and low sociability -quiet, enjoy time alone, does not make decision quickly

talent

any naturally recurring pattern of thought, feeling, or behavior that can be productively applied

self-esteem

characterized by the relationship between a person's self-efficacy and self-respect

Sociability Continuum

characterizes the extent to which a person is friendly and expresses feelings openly

Mirroring

intentionally matching the communication style of the person you are meeting with

external locus of control

people who believe that their lives are almost totally controlled by outside forces and that they bear little personal responsibility for what happens to them

internal locus of control

people who believe they are largely responsible for what happens to them. They make decisions for their own reasons based on their standards of what is right and wrong

mentor

someone who develops another person through tutoring, coaching, and guidance

self-talk

takes place in the privacy of your mind. It can be rational and productive, or it can be irrational and disruptive

strength

the ability to consistently, almost perfectly perform an activity; you can see yourself doing it repeatedly, happily, and successfully

self-concept

the bundle of facts, opinions, beliefs, and perceptions about yourself that are present in your life in your life every moment of everyday

style flexing

the deliberate attempt to adapt one's communication style to accommodate the needs of the other person

self-efficacy

the learned expectation of success

communication style

the patterns of behavior that others can observe

Unconcious Bias

the result of messages (from a wide array of sources) introduced into out subconscious from an early age. Many of the prejudices that are deeply held in our unconscious mind influence how we act toward one another

dominance

the tendency to display a "take-charge" attitude

Personality

the unique pattern of enduring thoughts, feelings, and actions that characterize a person