Chapter 3/4 study guide

Elizabeth wall, CMA is teaching a 7 year old girl about her diabetes. Which of the following statements should NOT be part of the teaching plan for a 7 year old child

"This disease could make you go blind"

For communication to occur ______ elements must be present

3

Personal space is said to be a radius of _____ feet

3

According to dr. Elisabeth Ross there are _____ stages of grieving

5

The process of patient education involves _____ major steps

5

According to the American academy of orthopaedic surgeons falls cause what percentage of the hip fractures that occur each year in the u.s

90%

In addition to anxiety, a factor that can prohibit communication is

A client who is having pain

To help a patient understand the chemical makeup of a drug, physiologic reactions in the body, prescribed dosage and route and possible side effects a medical assistant may be required to prepare

A package insert

"I understand that I have a terminal illness and am going to die" illustrates which of the following stages of grief

Acceptance

A medical assistant who wants everything his/her way and behaves in a hostile or threading way to get it is

Aggressive

According to Maslow, which of the following is a physiologic need

All of the above

Left unchecked, stress can lead to which of the following physiologic response

All of the above

Preventive medicine should be taught to

All of the above

Which of the following should be included in any teachings about medications

All of the above

Which of these factors may hinder patient learning

All of the above

Which statement regarding exercise teaching is most appropriate

All patients should be involved in some form of exercise plan

The proper terms for complete hearing loss is ______

Anacusis

If you does not know the answer to a patients questions, you should do which of the following

Ask the physician or an nurse for clarification

A medical assistant who holds himself/herself with confidence and maintain eye contact is

Assertive

Mary Lawton, CMA is working with a teenage patient. Which discussing sensitive issues with adolescents, m.s Lawton should do which of the following

Assess the situation and handle each case appropriately

Which is the correct order in the patient education process

Assessment, planning, implementation, evaluation, documentation

A TDD phone system is used for patients sith

Both partial and total hearing loss

A common saying in health care is "if it is not in the _______ it did not happen"

Chart

Which statement below is NOT an example of stereotyping

Children may need more help for understanding treatment

Patti Sullivan, CMA, asks a patient to describe one of his dizzy spells. This is an example of which of the following?

Clarification

Physically or emotionally pulling away from difficult situations is called

Coping mechanisms, or withdrawal

The way a person perceives situations and other people is greatly influenced by ________, social, and religious beliefs

Cultural or personal

Refusing to acknowledge an unpleasant fact of life in order to delay facing it is an example of which of the following defense mechanisms

Denial

In the book on death and dying, the stages that follow the realization that a person has a terminal illness are listen as

Denial, anger, bargaining, depression, acceptance

While obtaining a medical history of a patient, Peggy Malone CMA, hears the patient state "I don't care if I live anymore" this is an example of

Depression

Abraham Maslow is important in understanding the education process because he

Determined that people are motivated by certain basic needs

Which of the following is NOT and example of preventive medicine

Dialysis treatments

___________ includes recording all of the teachings that have occurred

Documentation

A medical assistant is asked by a profession to make a referral for a patient to be seen by a speech therapist, the referral would be appropriate for a patient with

Dysphasia

Voice impairment that is caused by a physical condition such as oral surgery, cancer of the tongue, or cleft palate is termed as _______

Dysphonia

One of the fundamental communications skills the nurse will need is the ability to ______clients about their medical conditions

Educate

Which of the following is a good way to help paitients cope with the difficult process of changing his/her lifestyle

Encouraging him or her to strive for small successes at first

Mr. Kennedy is a 86 year old patient who is hearing impaired. The medical assistant should communicate by

Enunciating clearly while talking directly to him in good light

True or false? Aggressiveness is a key quality in a successful medical assistant

False

True or false? Children require the same communication skills and teaching strategies that are used with adults

False

True or false? Hypnosis is a magical method for teaching the inner working of the brain

False

True or false? Implementation is the process that indicates how well patients are adapting or applying new information to their lives

False

True or false? It is impolite to keep the glass window between the waiting room and the reception desk closed

False

True or false? Laughing is considered a paralanguage sound

False

True or false? Medical professionals should avoid periods of silence during interviews

False

True or false? Over the counter medications are 100% safe and will not interact with prescribed medications

False

True or false? Presbycussis is a common hearing impairment in children

False

True or false? Raising your voice may increase non- English speaking patients understanding

False

True or false? Reading a diet plan is a psychomotor skill

False

True or false? To communicate with patients with hearing impairments, exaggerate, your facial movements

False

The purpose of the assessment phase of patient education is to

Gather information about the patients health care needs and abilities

Which of the following illnesses or conditions will NOT affect learning

General malaise

A patient with presbycusis has

Hearing impairment in older adults

Which of the following is considered a form of alternative medicine

Hypnosis

You will need to overcome many communication challenges to communicate with all patients, including those with hearing, sight and speech ___________

Impairments

For patient education to occur, the medical assistant should

Involve the patient

Facial expressions, gestures, and eye movements are example of

Kinesics

To educate a patient it is important that you assess the patients readiness to _____and either try to remove or work around any obstacles that may be present

Learn

In addition to instructing patients, in many cases you will be asking them to make changes in their _________

Lifestyle

mrs.brown is in the office for a blood pressure check, and you notice that she is limping. She says "everything is fine, I just want my blood pressure checked" which of the following is correct about this situation

Limping is a nonverbal clue that should be investigated further

Nancy Martin, CMA, asks Mr. Jones if he has any chronic problems such as diabetes or a heart condition. This illustrates which component of the initial patient interview?

Medical history

_______ refers to the collective signs of grief

Mourning

The patients refusal or inability to follow a prescribed order is termed ______

Noncompliance

A question such as "can you tell me about your headaches" is an example of

Open- ended questions

Which of the following best defines bias

Personal value or belief

A flash card that shows basic medical terms is a

Pictogram

_________ is the power of believing that something will make you better when there is not chemical reaction that warrants such improvement

Placebo

Blaming others for your unacceptable qualities is an example of which of the following defense mechanisms

Projection

Beth Cahill, CMA, is instructing a patient the procedure for administering an injection at home. This type of skill is called:

Psychomotor

"Mrs. Collins you were saying that when your foot hurts you..." is an example of which of the following

Reflecting

When instructing parents of small children, the most important teaching topic is

Safety

In 1996, the food and drug administration required that all acupuncture needles be labeled for _____ use

Single

_________ is holding an opinion of all members of a particular culture, race , religion, age group, or other group based on oversimplify or negative characterizations

Stereotyping

_________ touch conveys caring and concerns

Therapeutic

Nancy Martin, CMA is teaching a parent of a 3 year old boy how to use a nebulizer which of the following statements would be appropriate when addressing the 3 year old

This is not a toy and contains medicine

Which of the following is the main goal of the patient interview?

To obtain accurate information

True or false ? Encouraging patients to have a plan for power outages and severe storms is a fall prevention tip

True

True or false but miscommunication about medications can have fatal consequences

True

True or false? " it sounds as if your heal only hurts you in the morning upon rising" is an example of paraphrasing

True

True or false? "Are you taking all of your medications" is a closed ended question

True

True or false? A large part of preventive medicine is teaching safety tips

True

True or false? According to Erickson, there are eight stages of human development.

True

True or false? Acupressure has been shown to be successful in treating the nausea and vomiting associated with chemotherapy

True

True or false? Children respond well to eye level contact

True

True or false? Direct eye contact can be perceived as sexually suggestive in some Asians cultures

True

True or false? Encouraging patients to remove all scatter rugs in their home is a fall prevention tip

True

True or false? It is important to assess your feelings and attitudes about the patient and the topic to be taught before you teach

True

True or false? Many herbal supplements may alter the blood sugar of a diabetic patient

True

True or false? Self- actualization is the pinnacle of Maslow pyramid

True

True or false? The patient must have a motivation and a perceived need to learn before learning can take place

True

True or false? You must keep a certain professional distance with patients

True

When communicating with a patient with a language barrier, the professional medical assistant should do which of the following

Use an interpreter

__________ is a relaxation technique that involves allowing the mind to wander and focus on positive and relaxing situations

Visualizations

Dysphonia is a _______ impairment

Voice

the education of elderly patients with regard to preventing falls include suggesting the removal of scatter rugs in the home and ___

Wearing sneakers or other shoes with nonskid soles

When documenting education in the patients chart, the medical assistant should record which of the following?

What information was taught

_______ is an alternative medicine that has proved to be very beneficial for relieving stress and improving flexibility

Yoga

Active listening involves

all of the above

"I don't have cancer, I feel fine" illustrates which of the following stages of grief

denial

Paralanguage includes all of the following except

quantity