Chapter 5

An enterprise resource planning system is ________.

A combination of of all information sources, subsystems, and process into one unified system.

Which industry pioneered the centralization of information management functions for operational efficiencies and profit improvement?

Airline.

Revenue management was developed by ________.

Bell laboratories.

________ are NOT a form of biometric.

Body scans.

Which of the following statements does NOT describe tourism industry segments before the widespread adoption of the Internet?

Customers already had the benefits of information transparency and a broad range of product selection.

Which of the following is NOT one of the assumptions under which revenue management is used?

Demand is stable.

All travel agents are paid a commission by the airline industry when they book a flight for a customer.

False.

Guidebooks in downloadable form and that can be carried on smart phones, tablet computers, or other mobile devices are yet to be made available for tech savvy travelers.

False.

Handheld devices like wireless systems and pagers have not had any effect on customer service.

False.

Increases in data storage capacities and processing speeds have been realized through increasing costs.

False.

Point-of-sale systems in restaurant settings, with intuitive touch screens, have the major drawback of increasing training time.

False.

The Internet has replaced the need for travel agents.

False.

The demand for best-price rather than schedule-based airline inventories was met even before the advent of the Internet.

False.

The true yield on a flight would be based on the number of revenue-paying passengers who booked seats on the flight.

False.

User-generated content was made possible through touch screen data ports.

False.

Within the travel industry, GDS stands for Global Development Standards.

False.

Which of the following are being incorporated into expanded airline revenue management programs?

Flight planning and crew management.

Do-it-yourself services are provided through ________.

Kiosks.

Data-mining information would NOT be used for ________.

Maintaining employee payroll records.

Intuitive touch screen systems in restaurant settings provide all of the following benefits EXCEPT ________.

More healthful menus.

Which of the following is NOT true about central reservation systems (CRSs)?

Most independent hotels use proprietary CRSs for room booking.

The effects of technology on tourism have been advantageous except for the fact that ________.

Negative user-generated comments facilitated through social networking can be disseminated at lightening-fast speed.

A technological advancement that does NOT need direct line of sight to be read and that provides for low-cost tracking and security enhancements by using radio waves is called ________.

RFID

Which of the following is NOT a statistic generated by airlines from the data that are gathered to maintain revenue management systems?

Return on investment.

Which of the following is NOT true of the effects of the Internet on the tourism industry?

Since online users are not confident of the security of the Internet, very few travelers rely on this medium for their travel needs.

New knowledge and tools used to improve productivity and systems are referred to as ________.

Technology.

Global Distribution System (GDS) allows travel intermediaries to make reservations for hotels and resorts, but ________.

The travel intermediaries also can sell a variety of product combinations in real time.

An ERP system allows every department and function within a hotel or resort, even an entire chain in diverse geographic locations, to store and/or retrieve information on a real-time basis.

True.

CRSs are internal systems shared by member hotels.

True.

Convenience is one advantage of booking travel on the Internet.

True.

Dynamic packaging and suggestive selling can create increased profit opportunities.

True.

In the face of rising wages, increasing input costs, and intensifying competition, tourism service suppliers have been forced to increase productivity.

True.

Leaders in travel services stay on the cutting edge of technology by enhancing services through ONEsystem+, an Internet engine designed to provide rapid and flexible reporting for event management.

True.

Most of the MIS functions for the airlines and other transportation service providers were centralized for operational efficiencies and improvement in profit.

True.

Property management systems (PMSs) integrate a variety of activities at the property level, such as reservation, guest profile, and so on.

True.

Reservation systems allow leisure travelers to save money by making advance reservations with specific time restrictions.

True.

Revenue management was initially used as a scheduling tool by the airline industry.

True.

The Global Distribution System (GDS) allows travel agents to make room reservations on the websites of intermediaries specialized in online lodging product distribution and to receive commissions.

True.

The airline industry developed the first computerized reservation system.

True.

The do-it-yourself approach among tourism service suppliers was initiated by the airlines.

True.

Using RFIDs, multiple tags can be read at one time, and hence they can be used in ticketing, identification verification, and tour group coordination.

True.

Four key components to Big Data include:

Volume, Variety, Velocity, Veracity

Decisions on information systems facing chief information officers and information technology professionals include all of the following EXCEPT ________.

Whether to use them to respond to operational demands.

Revenue management is also called what?

Yield Management.