Chapter 5 Assignment
Which of the following employees would probably perceive the new compensation practices as the most unfair?
An employee currently making $70,000
Employment terms that fit the organization's constraints, fulfill the employee's desires, and are negotiated by the individual
Idiosyncratic deals
Training and allowing a worker to perform more than one job
Job rotation
In addition to addressing hygiene and motivating factors, what else can McKay do to motivate employees?
Verbal recognition when employees perform well
Poor working conditions, salary and interpersonal relationships with supervisors at the Arizona Department of Child Safety represents
hygiene factors.
Based on what you know from Herzberg's two-factors, McKay should first try to address _________ before addressing _________
hygiene factors; motivating factors.
Bettina will experience _______ if her outcome to input ratio is greater than that of a relevant comparison person.
positive inequity
Hot Topic has a policy of promoting from within. If Hot Topic uses clearly defined selection criteria and a transparent process, employees are likely to think the process is fair and to experience ___, even if they are not chosen for promotion.
procedural justice
Simplified, repetitive work to maximize productivity
Scientific management
Certain needs are more likely to drive intrinsic motivation, and subsequently, to impact employees' task performance.
Self-Determination Theory
Managers should create work environments that allow employees to experience autonomy, competence, and relatedness.
Self-Determination Theory
The ability to grow into and play different roles in the company motivates employees via which of the following aspects of the job characteristics model?
Skill variety
Manuel wanted friendly and close interpersonal relationships with his colleagues. According to McClelland's need theory, this desire is known as a need for
affiliation.
Which of the following jobs are low in task identity?
assembly line worker
Professors at OB University must follow strict guidelines when it comes to planning and delivering course material. This is an example of low
autonomy.
The idea behind the job characteristics model is that
core job characteristics lead to critical psychological states.
Hot Topic has a policy of promoting from within. When making promotion decisions, if the highest performers with the most experience are promoted, employees should experience
equity.
Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of
extrinsic motivation.
Ellen has worked on a project to market a new medication from beginning to end—advertising, packaging, etc. The design program wins an award. Ellen's _____ is high.
task identity
A janitor in a hospital is likely to feel higher levels of ______ than a janitor in a toilet paper factory.
task significance
Employee behavior is driven by three needs that are learned through experiences.
Acquired Needs Theory
Acquired needs theory
Content Theory Bill
Maslow's need hierarchy theory
Content Theory Emma
Self-determination theory
Content Theory Frank
Herzberg's motivator-hygiene theory
Content Theory Joe
One of the Gravity employees was a bit upset about the $70,000 minimum wage. He stated, "Now the people who were just clocking in and out were making the same as me. It shackles high performers to less motivated team members." Which motivation theory most closely explains this feeling?
Equity Theory
______ is not a content theory of motivation.
Expectancy theory
Which of the following statements about goals and goal setting is not true?
Goals should be set at a level just beyond reachable "stretch" goals.
Employee job dissatisfaction and job satisfaction arise from two different sets of factors.
Herzberg's Motivator-Hygiene Theory
In motivating employees, managers should focus on hygiene factors first to remove any job dissatisfaction, and then concentrate on building motivating factors into employees' jobs.
Herzberg's Motivator-Hygiene Theory
What is the key problem for the Arizona Department of Child Safety in this minicase?
High employee turnover
Changes in compensation, such as what was done at Gravity Payments, fall under which of Herzberg's factors?
Hygiene
______ refers to the amount of effort that we invest in an activity.
Intensity
_____________ results when an individual gains satisfaction and self-praise from an assignment.
Intrinsic motivation
Motivation due to positive internal feelings of doing well instead of relying on external factors such as increased salaries and more generous benefits
Job characteristics model
Physical or cognitive changes made to the job by the employee
Job crafting
Combining tasks of comparable difficulty
Job enlargement
Modifying a job to include opportunities to experience achievement, responsibility, and stimulating work
Job enrichment
Ted was dissatisfied with his job. He said that the company policy, supervision, and working conditions were responsible for his dissatisfaction. According to Frederick Herzberg's theory, ________ are the extrinsic factors that create job dissatisfaction.
hygiene factors
Motivating employees consists of figuring out, and then working to satisfy, each employee's most dominant need(s).
Acquired Needs Theory
McGregor's theory X and Y
Content Theory Walt
__________ theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes.
Expectancy
Betsy McLaughlin describes how the company eliminated walls and constructed an open workspace to foster collaboration. According to Herzberg's motivator-hygiene theory, which of the following benefits is the company likely to realize?
Low dissatisfaction
What is the main problem for employees at Gravity Payments?
Low job satisfaction
Managers should try to use motivators that satisfy their employees' emerging or unmet needs.
Maslow's Need Hierarchy
Workers are motivated by basic human needs that generally emerge in a predictable, stair-step fashion.
Maslow's Need Hierarchy
There are two contrasting sets of assumptions managers can hold about human nature, which affect how they motivate workers.
McGregor's Theory X & Theory Y
To motivate employees, managers should display behaviors that demonstrate a belief that those employees are responsible, creative, and committed to their jobs.
McGregor's Theory X & Theory Y
Goal-setting theory
Process Theory Amy
Expectancy theory
Process Theory Anne
Justice theory
Process Theory Mike
Equity theory
Process Theory Tara
Hot Topic uses an employee-of-the-month (EOM) program. Which of these best describes the success of the EOM program at motivating employees?
The high positive valence attached to the personalized card and handwritten note received from the very popular CEO of Hot Topic
At Cornet Company, employees and teams had higher performance, greater job satisfaction, and increased organizational commitment when their managers showed ________ behaviors.
Theory Y
The minicase mentions that employees at the Arizona Department of Child Safety are afraid to make decisions based on professional judgment because they're scared of becoming scapegoats. Based on self-determination theory, _______ is NOT supported at the department.
autonomy
The three key elements of equity theory are outputs, inputs, and a(n)
comparison of the ratio of outputs to inputs.
Professor Jones learns that faculty members in another college with the same degree, years of teaching experience, and publication record are making significantly more money than he is. He considers this unfair. He is reacting to ______ justice.
distributive
Which of the following jobs exhibit the highest level of skill variety?
head chef
A firm trained its customer service representatives who handled telephone inquiries to handle walk-in customers as well. The firm engaged in
job enlargement.
"How much do I value the rewards I receive?" This question addresses
our valance.
Victor seems to want to control others and often manipulates people for his own gratification. He exhibits the need for
personal power.
As the mother of two small children, Jen struggles to make ends meet on her minimum-wage job. After paying rent and child care expenses, there is sometimes not enough money left at the end of the month to pay the heating bill. More than once the family has gone without warmth on cold nights, and she and the kids have gone to bed hungry. Which of the five basic needs is Jen struggling to meet?
physiological
Which of the following is not an example of a hygiene factor?
recognition
An example of an instrinsic reward is
recognition.
Interactional justice is defined as the perceived fairness of
the quality of interpersonal treatment received.
