Chapter 5 Heagney MGMT 460 2/13

What are some things that are helpful to assess the risks of failure in? (4 things)

1.) The schedule 2.) The budget 3.) Project Quality 4.) Customer Satisfaction

The mission of a project can be answered by answering what two questions?

1.) What are we going to do? 2.) For whom are we going to do it?

What are two questions that are useful in both the setting of objectives and monitoring the progress toward those objectives?

1.) What is our Desired outcome? 2.) How will we know when we achieve it?

People sometimes define a problem as a ____. A ____ in itself is not a problem. it is when there are obstacles that make it difficult to reach the_____ that one has a problem.

Goal, Goal

Before a project team does any work, it should spend time ensuring that it has a shared understanding of where it is going. The terms used to define the destination are "__", "___", and "___".

Mission, Vision, Goals

The real mission of every project is to satisfy the customer's _____.

Needs

An ____ specifies a desired end result to be achieved. A ____ is an activity performed to achieve that result. An objective is usually a noun, whereas a task is a verb.

Objective, Task

Once a mission statement has been developed, you should write your project _____.

Objectives

Problem solving involves finding ways to deal with ____: they must be overcome, bypassed, or removed.

Obstacles

Goal setting has traditionally been based on past ______. This practice has tended to perpetuate the sins of the past.

Performance

A __ is a gap between where you are and where you want to be, with obstacles making it hard to reach the goal. A goal by itself is not a problem. Obstacle must exist for there to be a problem.

Problem

The way a ___ is defined determines how you will solve it.

Problem

____ analysis should not lead to analysis paralysis.

Risk

An objective must be SMART. SMART stands for?

Specific, Measurable, Achievable, Realistic, and Time Limited

Project Objectives are much more ____ than the mission statement itself and defines the results that much be achieved in order for the overall mission to be accomplished. An objective defines the desired ___ result.

Specific, end

The ___ of of project is always to achieve the vision.

Vision

The function of a ___ is to define "done".

Vision

Risks could be identified by asking the question "What could go ____?"

Wrong