Chapter 5: Program Design

What is an action plan?

A written document that includes the steps that the trainee and manager will take to ensure that training transfers to the job. Goal, strategies, feedback, and results.

Millennials like to learn by working alone and helping others to learn. True False

True

In training, the greatest level of support that a manager can provide is to do which of the following? Provide trainees opportunity to practice what they have learned Discuss progress of the training sessions with trainees Allow trainees to attend training Participate in training as an instructor

Participate in training as an instructor

Which of the following represents the lowest level of manager support for training? Allowing trainees to practice their skills Serving as a trainer Encouragement of trainees' participation in training Participation in training themselves

Encouragement of trainees' participation in training

Conference type seating is most appropriate when training involves small group discussions. True False

False

Fan-type seating is ineffective for training that includes trainees working in groups and teams. True False

False

How to arrange a group to ensure even distribution of knowledge

a mix of novice, experienced, and expert trainees

When is horseshoe type seating preferred?

both presentation and total group instruction

What are details to consider when evaluating a training room?

Noise Colors: Pastels Room Structure: square Lighting: fluorescent Wall and Floor covering: carpet Meeting room chairs: wheels Glare Ceiling: 10ft Electrical Outlets: every 6 ft Acoustics Technology: screens

Kitty has been a trainer for many years, and she has become disillusioned with her trainees. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees, and her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance? Low self-efficacy Behavior modeling Expectancy theory Self-fulfilling prophecy

Self-fulfilling prophecy

Which of the following statements is most true of Traditionalists? They prefer dynamic learning environments. They don't mind being put on the spot in front of other trainees unlike Boomers. They dislike trainers asking them to share their experiences or anecdotes. They value direct presentation of information that is organized logically.

They value direct presentation of information that is organized logically.

What is knowledge management?

refers to the process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to create, capture, share, and use knowledge. e.g. directories and informational maps

When is conference type seating preferred?

total-group discussion, limited presentation, no small group interaction

In developing a lesson outline, trainers need to consider the proper sequencing of topics. True False

True

Which of the following instances call for training with an emphasis on far transfer? Logging into computers using software Handling routine client questions Creating a new product Securing offices and buildings

Creating a new product

When should the focus be on far transfer?

If the tasks emphasized in training involve more variable interactions with people or equipment and unpredictable responses. e.g. create a new product, solve a difficult problem.

When should the focus be on near transfer?

If the tasks emphasized in training involves responding to predictable situations with standardized responses - identical elements e.g. handing client questions, logging into computers

When is classroom type seating preferred?

Knowledge acquisition, lecture, presentation

Who prefers blended learning? Traditionalists Baby Boomers Millennials Gen Xers

Millennials

The pre-training phase primarily involves which of the following? -Preparing instruction (classes, courses, programs, lessons) to facilitate learning. -Preparing a concept map and curriculum road map to facilitate learning. -Preparing, motivating, and energizing trainees to attend the learning event. -Encouraging learners to apply what they have learned to their work.

Preparing, motivating, and energizing trainees to attend the learning event.

Which of the following is a written document that includes the steps that a trainee and manager will take to ensure that training transfer to the job? Design document Action plan Concept map Performance appraisal

Action plan