Chapter 7-12

A listening model that includes responding is a _________ model.

Transactional

A major difference between effective and ineffective listening is the kind of feedback offered.

True

Dialectical tensions occur when two opposing or incompatible forces exist simultaneously.

True

For adults, similarity is more important to relational happiness than even communication ability.

True

In committed relationships, listening to personal information in everyday conversation is considered an important ingredient of satisfaction.

True

Our interpretation of any event is a more important determinant of feelings than is the event itself.

True

People tend to express their emotions nonverbally rather than verbally.

True

Physiological manifestations of fear, such as a racing heart, perspiration, tense muscles, and elevated blood pressure could also mimic excitement, which is why the physical conditions of emotions are difficult to interpret.

True

Research on listening reveals that people only remember about half of what they hear immediately after hearing it.

True

When approached with another's problem, the most common reaction is advising.

True

Which of the following is not an example of metacommunication?

We need to pay these bills.

One result of a life spent avoiding the expression of emotion may be

a debilitating fear of self-disclosure. the limiting of behavior to stereotyped roles. the inability to recognize and act on one's emotions. failure to acknowledge strong feelings.

The difference between an empathizing response and a supporting response is

a supporting response is more evaluative and directive.

Speaker: Lorinda makes me so mad when she's late. Listener: Lorinda? Yeah, but she's great. We went to a party together and had a fantastic time. The listener's response is an example of:

a tangential response.

The recognition that others don't cause your feelings helps you

accept responsibility for your feelings.

Recognizing your ________ is an important step in minimizing debilitative emotions.

activating events

Which of the following is not one of the five components of listening mentioned in your text?

advising

In order to manage dialectical tension in their marriage, Brianna and Enrique decide that they will dedicate certain times each week that they will spend together and other specific times to be on their own. They are using the strategy of:

alternation

It's hard to talk to Kit because she never really seems to listen; she is just waiting for you to make a mistake and then she pounces. Kit is a(n)

ambusher

Which of the following is a benefit of sharing feelings?

an increase in the quality of problem solving

Which of the following opening lines was judged by both male and female college students to be most appropriate in initiating a conversation?

an introduction by a friend

Which response style is associated with the "less reflective/more evaluative" end of the listening response continuum?

analyzing

Feeling apologetic when you are not at fault is a symptom of which fallacy?

approval

When offering a supporting response it is important to

be sure your support is sincere. be sure the speaker can accept your support.

When partners begin to refer to themselves as "we," they have moved into which relational stage?

bonding

If you feel you should do nothing that can hurt others because it would make them feel a particular way, you have fallen into which fallacy?

causation

All of the following are types of supportive communication identified by Jack Gibb except

certainty.

Although she has a boyfriend, Kim realizes she may be happier if she is single when she goes away to college. Kim is rating her relationship according to her:

comparison level of alternatives.

Research on emotions in the workplace indicate that expressing emotions at work is

considered unprofessional.

It's been a year since Mark and Tracy broke up. Mark is still depressed and gets irate if anyone even mentions Tracy's name. Mark is experiencing

debilitative emotions.

It's hard to talk to Edie because she always seems to take things the wrong way and to try to support herself and her side of the story. Edie is a(n)

defensive listener.

Cecelia enjoys romantic movies, whereas Eddie prefers action films. They explain away their differences by saying that they both love movies. They are using the strategy of

disorientation

Hugging a good friend while saying, "I think that you did well!" is an example of what level of confirming response?

endorsement

Validating another person's feelings or offering direct praise is an example of

endorsement.

Becks' research observed that ____________ is put to the test when a person doesn't have superior skills, yet is in a position of authority.

equality

Anna, who is a counselor at a women's crisis center, says the reason she most often hears from battered wives for returning to their husbands is "I don't have any other place to go." Which explanation of why people perform relationships best predicts this relationship?

exchange theory, which suggests we form relationships through assessment of potential rewards and costs

Most researchers believe that there are several emotions common among people of all different cultures. All of the following are considered common emotions except

excitement

The fact that two people both like the same kind of books is most important during which relationship stage?

experimenting

Self-disclosure is most related to which dialectical tension?

expression-privacy dialectic

When a family is torn between going on vacation by themselves or spending their vacation with another family what are they are experiencing?

external dialectical tensions

"We" language is usually associated with controlling communication.

false

Gibb regards neutrality as supportive because it involves being objective and rational.

false

When you have a gripe with someone, you can send a face-honoring message by being aggressive, not assertive.

false

You walk into the doctor's office. The receptionist looks down at folders and says, "What's the name?" The receptionist is giving a confirming message since she asked for your name.

false

Debilitative emotions can be distinguished from facilitative emotions by their

high intensity and extended duration

A monologue of intellectual, generalized statements is considered which type of disconfirming response?

impersonal response

Acting as though you don't hear someone and not making any response is which type of disconfirming response?

impervious

The fact that we spend five or more hours a day listening contributes to

information overload

Although she really loves Jon and enjoys being with him, Waynetta is beginning to feel trapped in her marriage to him. She is being pulled by the

integration-separation dialectic.

At their marriage ceremony, Eva and Juan lit a candle to symbolize their unity. This ritual is related to the

integration-separation dialectic.

Silent listening is defined as

listening attentively with nonverbal responses.

All of the following are misconceptions about listening except

listening is a skill that can be taught.

Which label could be used to describe the communication when one partner in a relationship exclaims, "I can never discuss anything with you"?

metacommunication

If Cal accuses Jaden of constantly interrupting him when they argue, Calis engaging in

metacommunication.

Researcher Ellen Langer uses the terms _________ and _________ to describe the way that we listen.

mindful, mindless

Which is not a strategy outlined by Hess for gaining distance from a relational partner?

name-calling

Reflecting a speaker's thoughts, feelings, and wants is associated with which type of listening response?

paraphrasing

Customer: "The amount of time I've been on hold is ridiculous. I'm going to cancel my service." Customer Service Representative: "It sounds like you're angry. Can you tell me about your problem?" The listener's response is an example of

paraphrasing the speaker's ideas

The residual message is the

part of the message we remember

Science has established a clear relationship between __________ and the way people experience and communicate emotions.

personality

Science has established a clear relationship between _______ and the way that people experience and communicate emotions.

personality culture gender

An increased heartbeat, a rise in blood pressure, and an increase in adrenaline secretions are all part of which emotional component?

physiological changes

Which is not an example of a counterfeit question?

questions that gather more facts and details

Monitoring self-talk is a way to

recognize your feelings.

Researchers who study argumentativeness

regard it as an attacking of issues, not an attacking of people.

Behaving in a positive way, being open, and assuring your partner that you're committed to the relationship are examples of

relational maintenance.

Recall is related to which component of hearing?

remembering

If someone used one of Gibb's attacking behaviors on you, it is best to

seek more information

The little voice in your head that talks to you constantly is called

self-talk

Research indicates that _____________ is more important in relational happiness than communication ability.

similarity

Logical reasons for the similarity thesis include

social validation of ourselves. reduces uncertainty and anxiety. assume they like us, so we like them.

"Quite frankly, this relationship is getting pretty boring. I always know exactly what Bev is going to do and say about everything." The boredom of this relationship is linked to the:

stability-change dialectic.

Counterfeit questions are associated with which Gibb component?

strategy

Which type of person was rated as the most attractive?

superior person who blundered

When listeners attempt to show solidarity with the people to whom they are listening, they are using which listening response style?

supporting

The experience of fright, joy, or anger comes primarily from

the label we give these experiences.

Research suggests that men tend to be more defensive than women about messages regarding

their mental or physical errors

When offering an analyzing response it is important to

use tentative phrasing. be reasonably sure you are correct. be sure the other person will be receptive. be sure your motive for offering an analysis is truly to help.

Both men and women in heterosexual relationships said the connection-autonomy dialectic was the least important factor affecting their relationship.

False

Choosing the best language to share emotions includes using single words, describing what's happening to you metaphorically, and describing what you'd like to do to the other person.

False

Emotion labor means that we have to figure out what emotions to show at work.

False

Empathizing requires both understanding of and agreement with another person's message.

False

Evaluative responses have the best chance of being received when the person with the problem hasn't requested an evaluation.

False

Facilitative emotions hinder or prevent effective communication.

False

Most communicators accurately evaluate their ability to listen and understand others.

False

Most people find it easier to express negative emotions than positive ones.

False

Naima doesn't ever give her best friend Rita anything but positive feedback, even if it is not completely honest. She doesn't want to hurt Rita's feelings. Naima is using the fallacy of perfection.

False

Physiological factors do not contribute to listening since listening is a psychological process.

False

Research on emotional expression suggests that there is some truth to the cultural stereotype of the more demonstrative male and the inexpressive female.

False

Strong emotions sharpen your thinking ability.

False

The comment "I feel as if you're trying to hurt me" is a clear statement of the speaker's feelings.

False

When we feel numerous emotions at one time, we should stick to revealing only one emotion so as not to confuse others.

False

Fatigue is which barrier to listening?

Noise

Which of the following is an analyzing response phrased in a tentative way?

Perhaps your teacher wants you to work harder

Mark and his brother, Tom, have a very difficult time expressing emotions in person but have a very close emotional relationship when e-mailing. Why might this be so?

Society discourages the expression of feelings among males. Society discourages the expression of feelings among males. Emotional self-disclosure can seem risky.

__________ is the best predictor of the ability to detect and interpret emotional expression.

Biological sex

Problem orientation is consistent with what type of conflict management style?

win-win

Why is "parrot-phrasing" not a good idea?

you sound foolish you sound hard of hearing you still might misunderstand

Silent listening is the best response to use when

you want the speaker to talk through their own solution.