Chapter 7 HRTM
Blended learning refers to
a combination of technology methods and face-to-face instruction for delivery of learning content
Elvis is hired as a seasonal firefighter by the Washington Department of Forestry. The training used to prepare Elvis for his firefighting job involves an online training module. In this game-like module, Elvis is virtually placed in a real-life scenario such as a wildfire, resort fire, or residential cabin fire, and his goal is to assist in its containment or to extinguish the fire and save as many lives as possible. This form of training is referred to as
a simulation
A learning management system is best described as
a software application that automates the administration, development, and delivery of training programs
How can trainers best link training to current jobs in order to help employees learn?
by setting up a training context that mirrors the work environment
Which type of learning best gives individuals control over the pace of learning?
e-learning
With __________, trainees at different locations attend programs online, using their computers to view lectures, participate in discussions, and share documents
distance learning
Behavior modeling is especially useful for improving
interpersonal skills
__________ trains a team on how to share information and decisions to obtain the best team performance
Coordination training
The human resource department of a consumer electronics manufacturer wants to set up a learning management system for its global sales force. This way, sales personnel can get training in new models and product lines even while on the road, and managers can ensure their employees are keeping up to date. The HR manager looks into "training systems" and identifies five top results. Which system describes a learning management system?
Crimson: a system that automates the process of administering and delivering training
Which person demonstrates an experiential training method?
Maurice and his colleagues take part in a wall-climbing activity sponsored by their company.
__________ refers to a process for determining the appropriateness of training by evaluating the characteristics of an organization
Organization analysis
__________ exists when employees are able and eager to learn and when their organizations encourage learning.
Readiness for training
__________ is a training method that coordinates the performance of individuals who work together to achieve a common goal
Team training
A company uses simulators to train its cable installers. Several employees who completed the simulation training did not pass the test in which they were supposed to demonstrate the necessary skills. The training manager investigated and identified the source of the problem. What is the most likely source?
The simulation contained elements unlike those found in the company's work environment
The training coordinator at a company inspected the written materials for a new training program and concluded that the materials were not easily readable. Which condition would most likely lead him to this conclusion?
The training material consisted of too many long sentences
Which question is answered by the task analysis aspect of needs assessment?
What subjects should the training cover?
Which form of group building results in employees who are able to apply what they learn because it involves real problems the organization is facing?
action learning
Which of these is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?
apprenticeship
The instructional design process concludes with the
evaluation of the training program's results
Which occupation would most likely employ interns?
journalist
A technology program used to automate the administration, development, and delivery of all of a company's training programs is called a(n)
learning management system
Which form of training prepares employees to perform their jobs effectively, learn about the organization, and establish work relationships?
orientation
Jorge, the marketing manager for an automobile manufacturer, observes frequent conflicts between two of his subordinates, Taylor and Liu. He asks the human resource department to help, and the department's training manager investigates. She tells Jorge that the two subordinates lack interpersonal communication skills but would be likely to improve with proper training. This scenario suggests that the training manager has conducted a(n) __________ analysis
person
Which of the following is least supported by e-learning?
repurposing training content
When using an outside training expert, a complete __________ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.
request for proposal
A(n) __________ is the monetary benefits of an investment compared to the amount invested, expressed as a percentage
return on investment
A firm that manufactures mobile phones has seen a major improvement in cost reduction since it instituted a three-week training program for all of its new recruits. During the training program, the new employees are constantly encouraged to express their thoughts and ideas. Good ideas are rewarded immediately by the trainers, thereby encouraging active participation. Which factor most likely explains the success of the training?
social support
Goeff, a team leader at a business process outsourcing firm, tells the human resource department that a significant share of his employees are missing deadlines. The department conducts a needs assessment and tells Goeff that the employees' jobs require time management skills, so a training session on time management would be likely to improve performance. In this scenario, the department's recommendations would most likely be based on a(n) __________ analysis.
task
In a person analysis, what is a primary variable that can be affected by training?
the employee's ability
Information such as facts, techniques, and procedures that trainees can recall after training is an example of
training outcomes.