Chapter 7 SmartBook

The basic technologies for processing include which of the following? (Choose every correct answer.) Continuous process Just-in-time Small batch Large batch

Continuous process Small batch Large batch

Which of the following statements are true concerning network organizations? (Choose every correct answer.) Each firm in the network pursues its own core capability. They are not as responsive as companies using the product structure. They are not as balanced and flexible as companies using a matrix structure. They are flexible arrangements among designers, suppliers, producers, and distributors.

Each firm in the network pursues its own core capability. They are flexible arrangements among designers, suppliers, producers, and distributors.

In JIT operations, what happens when a customer places an order? It prompts the warehouse to retrieve the products from storage. It triggers a factory order and the production process. It triggers the manufacturing of large lots. It delivers the products up to three weeks before they are needed in the production process.

It triggers a factory order and the production process.

Which of the following are strategies managers use to cope with high uncertainty and information demands? (Choose every correct answer.) Redistributing information vertically within the company Reducing the need for information Increasing information-processing capability Creating redundant information backups

Reducing the need for information Increasing information-processing capability

Which of the following are some types of business functions that a functional organization might require? (Choose every correct answer.) Research and development Cross-functional utilization Production Human resources

Research and development Production Human resources

______ engineering is used to accelerate the pace of research and product development within the organization. Simultaneous Differentiated Just-in-time Large-batch

Simultaneous

______ is a team-based approach that incorporates perspectives of all functions, resulting in a higher-quality product. Just-in time operations Mass customization Logistics Simultaneous engineering

Simultaneous engineering

_________ refers to the process of establishing common routines and procedures that apply uniformly to everyone.

Standardization

Which of the following are true about matrix organizations? There are extensive amounts of information to process. Resource utilization is efficient. It is synonymous with the "one employee-one boss" rule. Employees learn collaborative skills.

There are extensive amounts of information to process. Resource utilization is efficient. Employees learn collaborative skills.

Which of the following statements about the three types of technology configurations is true? They share the same influence on how managers organize and structure the work. They all comply with ISO 9001 standards. They are equally useful for describing service or manufacturing technologies. They can all be applied to the same volume of products produced.

They are equally useful for describing service or manufacturing technologies.

______ management is a way of managing in which all members of the organization are committed to continuous improvement of a product or service. Total quality Lean manufacturing Human resource Continuous process

Total quality

True or false: Companies should commit to excellence and leadership in capabilities before they commit to winning market share for specific products.

True

True or false: Departmentalization helps an organization deal with increasing complexity in its operation.

True

True or false: Strategic alliances allow participants to respond to customer demands or environmental threats faster and less expensively than on their own.

True

Organizing around core competencies, learning organizations, and strategic alliances is a strategy that enables an organization to be more ______. agile growth focused differentiated mechanistic

agile

In an organization, delegation refers to ______ authority and responsibility to ______. claiming; a superior at a higher level assigning; a subordinate at a lower level assigning; a superior at a higher level claiming; a subordinate at a lower level

assigning; a subordinate at a lower level

The legitimate right to make decisions and to tell other people what to do is called ______. delegation accountability authority specialization

authority

An approach that involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone is known as ______. coordination by mutual adjustment chain of command hierarchy organization structure

coordination by mutual adjustment

An approach to get interdependent units that are required to meet deadlines and objectives to contribute to a common goal is known as ______. coordination by plan standardization hierarchy cooperation by mutual adjustment

coordination by plan

When using ______, interdependent units are free to modify and adapt their actions as long as they meet the deadlines and targets required for working with others. standardization coordination by plan coordination by mutual adjustment environmental scanning

coordination by plan

A strategy for enabling a firm to be responsive and competitive is to develop leadership in its ______. employee skills customer service product offerings core capabilities

core capabilities

Before a company can win market share, it must commit to excellence and leadership in its ______. strategic goals management responsiveness core capabilities

core capabilities

A company's knowledge, expertise, and skills that underlie its ability to be a leader in providing a range of specific goods and services is its ______. core capability human capital prime objective strategic goal

core capability

Frasier Industries has knowledge, expertise, and skill in producing surgical needles that allow the company to be a leader in the surgical needle market. This ability to lead in the industry is called a ______. technological revolution motivating factor behavior modification core capability

core capability

When decision making is spread to lower levels throughout an organization, it is considered highly ______. specialized decentralized departmentalized centralized

decentralized

As tasks of organizations become increasingly complex, the organization inevitably must be ______ into smaller units. departmentalized realigned expanded compartmentalized

departmentalized

As tasks of organizations become increasingly complex, the organization inevitably must be ______ into smaller units. realigned compartmentalized expanded departmentalized

departmentalized

When an organization relies on division of labor and job specialization, it has a high degree of ______. interdependence degree of formality differentiation integration

differentiation

Within the structure of an organization, differentiation is achieved through ______. division of labor and job specialization job specialization only division of labor only neither job specialization nor division of labor

division of labor and job specialization

A(n) _______ organization groups all functions within a single division and then duplicates functions across all divisions.

divisional

Departmentalization that groups units around products, customers, or geographic regions refers to a(n) ______ organization. matrix divisional integration network

divisional

If one of the partners has expertise in technology or specific market segments, an alliance may eliminate the need to hire ______. experts employees managers accountants

experts

An organization with departmentalization around specialized functions such as production, marketing, or human resources, is called a ______ organization. matrix functional divisional centralized

functional

Learning organizations are good at ______. gaining insight from prior experiences containing knowledge problem creation discouraging new approaches

gaining insight from prior experiences

The degree to which different organizational units work together and coordinate their efforts is called ______. integration authority hierarchy responsibility

integration

The degree to which differentiated work units work together and coordinate their efforts is called _____. authority integration hierarchy responsibility

integration

Lauren's Linens is able to produce a wide variety of linens, allowing customers to select special features for their particular orders while still maintaining the low cost of a standardized, mass-produced product. Lauren's Linens is taking advantage of ______. total quality management diseconomies of scope diseconomies of scale mass customization

mass customization

A ______ organization is composed of dual reporting relationships in which some managers report to two superiors: a functional manager and a divisional manager. functional product divisional matrix geographic divisional

matrix

A ______ organization is composed of dual reporting relationships in which some managers report to two superiors: a functional manager and a divisional manager. product divisional matrix geographic divisional functional

matrix

When units interact with one another to make accommodations to achieve flexible coordination, this is referred to as coordination by ______. mutual adjustment standardization plan differentiation

mutual adjustment

A collection of independent, mostly single-function firms that collaborate to produce a good or service is called a ______ organization. Multiple choice question. matrix network centralized functional

network

The various jobs and reporting relationships between people in a firm are typically shown by means of a(n) ___________ chart. (Enter one word in the blank.)

organization

Traditionally, authority resides in ______. people and not in positions people and not in managers positions and not in people processes and not in people

positions and not in people

A common pattern in a hierarchy is for people to have more ______ than ______. responsibility; authority responsibility; accountability authority; responsibility authority; power

responsibility; authority

Successfully developing leadership in core capabilities can increase a company's ______ and competitiveness. responsiveness diversity asset valuation stock percentage

responsiveness

Extra resources that organizations can rely on in a pinch are known as _________ resources.

slack

Organizations with an organic structure and relatively few rules and formal procedures are generally ______ companies. continuous process mass customization large batch small batch

small batch

A small office with one physician, one nurse, and one bookkeeper would be an example of a ______. large batch organization small batch organization mass customization organization continuous process technology

small batch organization

The number of people who report directly to a supervisor is called the ______ of control.

span

Mary has five employees who report directly to her. This number of employees is known as her ______. authority span of control relevance locus of control

span of control

The process of regulating routines and procedures throughout a department or organization is called ______. standardization differentiation departmentalization formalization

standardization

In general terms, the processes that lead to the creation of new products is referred to as ______. reengineering technology six sigma analysis lean manufacturing

technology

The methods, processes, systems, and skills used to transform resources (inputs) into products (outputs) are known as ______. mass communication logistics technology economies of scope

technology

ookie has worked diligently to re-orient the managers of her company toward involving employees in improving all aspects of the business. Sookie's company is practicing ______. total quality management lean manufacturing value chain management simultaneous engineering

total quality management

Which of the following statements are true about an organization chart? (Choose every correct answer.) An organization chart depicts the level of centralized and decentralized decision making in a company. An organization chart depicts the level of authority and responsibility assigned to the positions in a company. An organization chart depicts the arrangement of positions in a company. An organization chart provides a picture of the reporting structure of a company.

An organization chart depicts the level of authority and responsibility assigned to the positions in a company. An organization chart depicts the arrangement of positions in a company. An organization chart provides a picture of the reporting structure of a company.

______ means that the person has the power and the right to make decisions, give orders, draw on resources, and do whatever else is necessary to fulfill a responsibility. Accountability Sphere of influence Authority Span of control

Authority

_____ refers to assigning job responsibilities to a subordinate. Authority Accountability Hierarchy Delegation

Delegation

______ refers to the way different jobs and tasks are structured on an organization chart. Coordination Differentiation Integration Responsibility

Differentiation

In addition to emphasizing quality, speed, and flexibility, which of the following accurately describes lean manufacturing? (Choose every correct answer.) It focuses on cutting costs where appropriate. It strives for total quality. It focuses on adding steps to the production process. It strives to achieve the highest possible productivity.

It focuses on cutting costs where appropriate. It strives for total quality. It strives to achieve the highest possible productivity.

After Jane accepts a position as an Associate Professor of Management at Central State University, she finds that nearly every administrative decision originates from school administrators. The university has ______. a wide span of control decentralized authority a high degree of centralization a matrix design

a high degree of centralization In order to have decentralized authority, the school administrators would have to delegate decision making. Administrators are at the top of the chain of command, so this university is highly centralized.

The procedures that link the various parts of an organization for the purpose of achieving the organization's overall mission are called ______. coordination complexity diversification dynamism

coordination

The system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process right when they are needed is called ______. mass customization dynamic networking just-in-time (JIT) operations flexible manufacturing

just-in-time (JIT) operations

A centralized company with a mechanistic structure and many rules and formal procedures typically uses ______ technologies. reengineered large batch continuous process small batch

large batch

McDonald's and Burger King have production processes that tend to be very standardized, with all customers receiving similar if not identical products. They are examples of companies that use ______. continuous process technology small batch technology mass customization organization large batch technology

large batch technology

An operation that achieves increased efficiency while simultaneously improving effectiveness is utilizing ______. lean manufacturing mass manufacturing total quality management ISO 9001 standards

lean manufacturing

Strategies that help a firm respond quickly to challenges are based on the firm's core competencies, strategic alliances, and ability to ______. provide benefits learn and adapt remember use technology

learn and adapt

An organization skilled at creating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge, is a ______ organization. learning large batch small batch continuous process

learning

Mass customization is the production of varied, individually customized products at the ______. high cost of individually customized products high cost of standardized, mass-produced products low cost of standardized, mass-produced products

low cost of standardized, mass-produced products