Chapter 7 SmartBook
The basic technologies for processing include which of the following? (Choose every correct answer.) Continuous process Just-in-time Small batch Large batch
Continuous process Small batch Large batch
Which of the following statements are true concerning network organizations? (Choose every correct answer.) Each firm in the network pursues its own core capability. They are not as responsive as companies using the product structure. They are not as balanced and flexible as companies using a matrix structure. They are flexible arrangements among designers, suppliers, producers, and distributors.
Each firm in the network pursues its own core capability. They are flexible arrangements among designers, suppliers, producers, and distributors.
In JIT operations, what happens when a customer places an order? It prompts the warehouse to retrieve the products from storage. It triggers a factory order and the production process. It triggers the manufacturing of large lots. It delivers the products up to three weeks before they are needed in the production process.
It triggers a factory order and the production process.
Which of the following are strategies managers use to cope with high uncertainty and information demands? (Choose every correct answer.) Redistributing information vertically within the company Reducing the need for information Increasing information-processing capability Creating redundant information backups
Reducing the need for information Increasing information-processing capability
Which of the following are some types of business functions that a functional organization might require? (Choose every correct answer.) Research and development Cross-functional utilization Production Human resources
Research and development Production Human resources
______ engineering is used to accelerate the pace of research and product development within the organization. Simultaneous Differentiated Just-in-time Large-batch
Simultaneous
______ is a team-based approach that incorporates perspectives of all functions, resulting in a higher-quality product. Just-in time operations Mass customization Logistics Simultaneous engineering
Simultaneous engineering
_________ refers to the process of establishing common routines and procedures that apply uniformly to everyone.
Standardization
Which of the following are true about matrix organizations? There are extensive amounts of information to process. Resource utilization is efficient. It is synonymous with the "one employee-one boss" rule. Employees learn collaborative skills.
There are extensive amounts of information to process. Resource utilization is efficient. Employees learn collaborative skills.
Which of the following statements about the three types of technology configurations is true? They share the same influence on how managers organize and structure the work. They all comply with ISO 9001 standards. They are equally useful for describing service or manufacturing technologies. They can all be applied to the same volume of products produced.
They are equally useful for describing service or manufacturing technologies.
______ management is a way of managing in which all members of the organization are committed to continuous improvement of a product or service. Total quality Lean manufacturing Human resource Continuous process
Total quality
True or false: Companies should commit to excellence and leadership in capabilities before they commit to winning market share for specific products.
True
True or false: Departmentalization helps an organization deal with increasing complexity in its operation.
True
True or false: Strategic alliances allow participants to respond to customer demands or environmental threats faster and less expensively than on their own.
True
Organizing around core competencies, learning organizations, and strategic alliances is a strategy that enables an organization to be more ______. agile growth focused differentiated mechanistic
agile
In an organization, delegation refers to ______ authority and responsibility to ______. claiming; a superior at a higher level assigning; a subordinate at a lower level assigning; a superior at a higher level claiming; a subordinate at a lower level
assigning; a subordinate at a lower level
The legitimate right to make decisions and to tell other people what to do is called ______. delegation accountability authority specialization
authority
An approach that involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone is known as ______. coordination by mutual adjustment chain of command hierarchy organization structure
coordination by mutual adjustment
An approach to get interdependent units that are required to meet deadlines and objectives to contribute to a common goal is known as ______. coordination by plan standardization hierarchy cooperation by mutual adjustment
coordination by plan
When using ______, interdependent units are free to modify and adapt their actions as long as they meet the deadlines and targets required for working with others. standardization coordination by plan coordination by mutual adjustment environmental scanning
coordination by plan
A strategy for enabling a firm to be responsive and competitive is to develop leadership in its ______. employee skills customer service product offerings core capabilities
core capabilities
Before a company can win market share, it must commit to excellence and leadership in its ______. strategic goals management responsiveness core capabilities
core capabilities
A company's knowledge, expertise, and skills that underlie its ability to be a leader in providing a range of specific goods and services is its ______. core capability human capital prime objective strategic goal
core capability
Frasier Industries has knowledge, expertise, and skill in producing surgical needles that allow the company to be a leader in the surgical needle market. This ability to lead in the industry is called a ______. technological revolution motivating factor behavior modification core capability
core capability
When decision making is spread to lower levels throughout an organization, it is considered highly ______. specialized decentralized departmentalized centralized
decentralized
As tasks of organizations become increasingly complex, the organization inevitably must be ______ into smaller units. departmentalized realigned expanded compartmentalized
departmentalized
As tasks of organizations become increasingly complex, the organization inevitably must be ______ into smaller units. realigned compartmentalized expanded departmentalized
departmentalized
When an organization relies on division of labor and job specialization, it has a high degree of ______. interdependence degree of formality differentiation integration
differentiation
Within the structure of an organization, differentiation is achieved through ______. division of labor and job specialization job specialization only division of labor only neither job specialization nor division of labor
division of labor and job specialization
A(n) _______ organization groups all functions within a single division and then duplicates functions across all divisions.
divisional
Departmentalization that groups units around products, customers, or geographic regions refers to a(n) ______ organization. matrix divisional integration network
divisional
If one of the partners has expertise in technology or specific market segments, an alliance may eliminate the need to hire ______. experts employees managers accountants
experts
An organization with departmentalization around specialized functions such as production, marketing, or human resources, is called a ______ organization. matrix functional divisional centralized
functional
Learning organizations are good at ______. gaining insight from prior experiences containing knowledge problem creation discouraging new approaches
gaining insight from prior experiences
The degree to which different organizational units work together and coordinate their efforts is called ______. integration authority hierarchy responsibility
integration
The degree to which differentiated work units work together and coordinate their efforts is called _____. authority integration hierarchy responsibility
integration
Lauren's Linens is able to produce a wide variety of linens, allowing customers to select special features for their particular orders while still maintaining the low cost of a standardized, mass-produced product. Lauren's Linens is taking advantage of ______. total quality management diseconomies of scope diseconomies of scale mass customization
mass customization
A ______ organization is composed of dual reporting relationships in which some managers report to two superiors: a functional manager and a divisional manager. functional product divisional matrix geographic divisional
matrix
A ______ organization is composed of dual reporting relationships in which some managers report to two superiors: a functional manager and a divisional manager. product divisional matrix geographic divisional functional
matrix
When units interact with one another to make accommodations to achieve flexible coordination, this is referred to as coordination by ______. mutual adjustment standardization plan differentiation
mutual adjustment
A collection of independent, mostly single-function firms that collaborate to produce a good or service is called a ______ organization. Multiple choice question. matrix network centralized functional
network
The various jobs and reporting relationships between people in a firm are typically shown by means of a(n) ___________ chart. (Enter one word in the blank.)
organization
Traditionally, authority resides in ______. people and not in positions people and not in managers positions and not in people processes and not in people
positions and not in people
A common pattern in a hierarchy is for people to have more ______ than ______. responsibility; authority responsibility; accountability authority; responsibility authority; power
responsibility; authority
Successfully developing leadership in core capabilities can increase a company's ______ and competitiveness. responsiveness diversity asset valuation stock percentage
responsiveness
Extra resources that organizations can rely on in a pinch are known as _________ resources.
slack
Organizations with an organic structure and relatively few rules and formal procedures are generally ______ companies. continuous process mass customization large batch small batch
small batch
A small office with one physician, one nurse, and one bookkeeper would be an example of a ______. large batch organization small batch organization mass customization organization continuous process technology
small batch organization
The number of people who report directly to a supervisor is called the ______ of control.
span
Mary has five employees who report directly to her. This number of employees is known as her ______. authority span of control relevance locus of control
span of control
The process of regulating routines and procedures throughout a department or organization is called ______. standardization differentiation departmentalization formalization
standardization
In general terms, the processes that lead to the creation of new products is referred to as ______. reengineering technology six sigma analysis lean manufacturing
technology
The methods, processes, systems, and skills used to transform resources (inputs) into products (outputs) are known as ______. mass communication logistics technology economies of scope
technology
ookie has worked diligently to re-orient the managers of her company toward involving employees in improving all aspects of the business. Sookie's company is practicing ______. total quality management lean manufacturing value chain management simultaneous engineering
total quality management
Which of the following statements are true about an organization chart? (Choose every correct answer.) An organization chart depicts the level of centralized and decentralized decision making in a company. An organization chart depicts the level of authority and responsibility assigned to the positions in a company. An organization chart depicts the arrangement of positions in a company. An organization chart provides a picture of the reporting structure of a company.
An organization chart depicts the level of authority and responsibility assigned to the positions in a company. An organization chart depicts the arrangement of positions in a company. An organization chart provides a picture of the reporting structure of a company.
______ means that the person has the power and the right to make decisions, give orders, draw on resources, and do whatever else is necessary to fulfill a responsibility. Accountability Sphere of influence Authority Span of control
Authority
_____ refers to assigning job responsibilities to a subordinate. Authority Accountability Hierarchy Delegation
Delegation
______ refers to the way different jobs and tasks are structured on an organization chart. Coordination Differentiation Integration Responsibility
Differentiation
In addition to emphasizing quality, speed, and flexibility, which of the following accurately describes lean manufacturing? (Choose every correct answer.) It focuses on cutting costs where appropriate. It strives for total quality. It focuses on adding steps to the production process. It strives to achieve the highest possible productivity.
It focuses on cutting costs where appropriate. It strives for total quality. It strives to achieve the highest possible productivity.
After Jane accepts a position as an Associate Professor of Management at Central State University, she finds that nearly every administrative decision originates from school administrators. The university has ______. a wide span of control decentralized authority a high degree of centralization a matrix design
a high degree of centralization In order to have decentralized authority, the school administrators would have to delegate decision making. Administrators are at the top of the chain of command, so this university is highly centralized.
The procedures that link the various parts of an organization for the purpose of achieving the organization's overall mission are called ______. coordination complexity diversification dynamism
coordination
The system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process right when they are needed is called ______. mass customization dynamic networking just-in-time (JIT) operations flexible manufacturing
just-in-time (JIT) operations
A centralized company with a mechanistic structure and many rules and formal procedures typically uses ______ technologies. reengineered large batch continuous process small batch
large batch
McDonald's and Burger King have production processes that tend to be very standardized, with all customers receiving similar if not identical products. They are examples of companies that use ______. continuous process technology small batch technology mass customization organization large batch technology
large batch technology
An operation that achieves increased efficiency while simultaneously improving effectiveness is utilizing ______. lean manufacturing mass manufacturing total quality management ISO 9001 standards
lean manufacturing
Strategies that help a firm respond quickly to challenges are based on the firm's core competencies, strategic alliances, and ability to ______. provide benefits learn and adapt remember use technology
learn and adapt
An organization skilled at creating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge, is a ______ organization. learning large batch small batch continuous process
learning
Mass customization is the production of varied, individually customized products at the ______. high cost of individually customized products high cost of standardized, mass-produced products low cost of standardized, mass-produced products
low cost of standardized, mass-produced products
