MGMT 159 - Ch 4 SmartBook

Giving a gift to a business associate may be perceived as ethical in one country, but a in another.

bribe

The statement by Patagonia that "A love of wild and beautiful places demands participation in the fight to save them, and to help reverse the steep decline in the overall environmental health of our planet" is an example of:

corporate policy

An important reason for a company to maintain its ethical reputation is

it attracts and retains customers

One effect of Enron management's unethical behavior was that its employees:

lost jobs and pensions

The strong relationship between academic dishonesty and dishonesty at work is likely to

make employers reluctant to hire those who have cheated

Who is most responsible when unethical behavior becomes widespread throughout a corporation?

management

Compliance-based ethics codes focus on:

penalizing wrong-doers, increasing control

Studies have shown that what most influences a company's effectiveness and financial performance is Blank______.

responsible management of human resources

Whistleblowers can be helped by protecting them from:

retaliation

If the statement "ethics is caught more than it is taught" is true, then management can facilitate this by:

setting a good example by acting ethically

Identify which of the following would classify as Internet plagiarism.

Buying research papers online and submitting them as your own, Cutting and pasting information from a website without giving proper credit, Copying full article content from Internet sites and presenting it as your own

Which code of ethics emphasizes preventing unlawful behavior by increasing control and penalizing wrongdoers?

Compliance-based ethics codes

Which of the following are examples of outside stakeholders that must be told about a company's ethics program?

Distributors, Suppliers, Customers

Regarding ethics in business, which of the following is generally true?

Employees behave ethically if management models ethical behavior, Ethics are based on character and observation of a company's managers.

In the long run, unethical activities will successfully add to the bottom line of their companies.

False

The Golden Rule only applies to specific cultures and religions.

False

True or false: Bribery is a business practice unanimously held as an ethical violation across the globe.

False

Which of the following would be unethical in a business setting?

Hanging up on a customer to prevent the person from canceling a service., Misleading a customer so s/he will sign a contract., Secretly extending a customer's contract without permission.

Which set of ethics codes defines an organization's guiding values, creates an environment that supports ethically sound behavior, and stresses shared accountability?

Integrity-based ethics codes

Which of the following are true regarding ethical behavior?

It does not subtract from the bottom line; it adds to it.

Which of the following statements about the golden rule are correct?

It requires individuals to ask whether they would like someone to take the same action toward them., It can be the easiest way to think about ethical dilemmas., Many world religions have a version of it.

Which of the following facts best exemplifies the statement that "ethical problems are not unique to the United States"?

Top leaders from other countries have been charged with bribery.

True or false: Corporate Social Responsibility (CSR) and corporate profits can at times go hand in hand.

True

True or false: Individuals have social responsibilities regarding their ethical behavior in the business world.

True

Examples of how ethical standards differ among countries and cultures include

U.S. executives who complain that their businesses are at a competitive disadvantage when bidding against non-U.S. companies, since foreign companies don't abide by bribery laws

What do strong managers help instill into the corporation when setting examples of ethical behavior?

Values

An employee was fired for not carrying out an unethical request by his manager. This is an example of Blank______.

a negative consequence of acting ethically

When implementing a new ethics program, businesses must also communicate the changes to outside parties such as:

customers

What are two elements of an integrity-based ethics code?

defines guiding values, promotes shared accountability

The most forceful way to communicate the importance of an ethics code is to Blank______.

enforce it

Giving a gift to a business associate can be in one country, but in another.

ethical, unethical

When people observe the standards, values, and behaviors of leaders and other employees, they are better able to learn the organization's Blank______.

ethics

A social audit is used by organizations to Blank______.

evaluate its progress toward implementing socially responsible programs

The Blank______ rule is an ethical model that suggests you should treat others in the manner you wish to be treated.

golden

Efforts to improve labor conditions in foreign countries have not always been as successful as U.S. companies intended because in some foreign countries

government regulations are weak.

Although definitions and means of measuring a carbon footprint aren't yet clear, many companies try to become more by claiming to reduce it.

green

A(n) ethics code creates an environment which supports ethically sound behavior by stating an organization's guiding values, shared responsibilities, and accountability.

integrity, based

Those who oppose corporate social responsibility believe that Blank______.

it is using investors' money in ways they did not intend

A business should be managed ethically because

it reduces employee turnover, businesses with good reputations attract customers, it reduces the likelihood of lawsuits by employees or customers

Unethical behavior by financial and real estate businesses has led to Blank______.

lack of trust in the free market system

A company that has socially responsible human resources management is Blank______.

likely to perform better financially

Economist Milton Friedman believed that a business's only social responsibility was to make for its owners and that anything else was socialism.

money,

Ethical problems such as influence peddling and bribery:

occur in many countries

The emergence of the green movement has affected businesses by Blank______.

offering consumers more product choices

A common form of cheating in schools today that cuts and pastes information from the internet without giving credit is .

plagiarism

Using information from the internet or other sources without giving credit to the author is:

plagiarism

Corporate is the dimension of social responsibility that refers to a position a firm takes or statement it makes on social and political issues.

policy

Many corporate executives reported that they use social media to communicate their socially responsible activities to customers because it:

reaches broad and diverse groups, allows them to reach specific groups more directly, allows them to connect directly with customers

Unethical behavior in business, especially in the real estate and banking industries, has resulted in Blank______. (Check all that apply)

severe financial crises, lack of trust in the free market system

A communication tool many companies use to inform diverse groups of their social responsibility efforts at little cost is

social media

U.S. economist Milton Friedman believed that the only social responsibility of the corporation was to its stockholders. He also believed anything other than that would be considered Blank______.

socialism

When it comes to ethics, Blank______ sets the standards for moral behavior, that is behavior defined as right or wrong.

society

Studies have found a _____ correlation between academic dishonesty and dishonesty at work.

strong

Which type of watchdog group hunts down violations and forces companies to comply?

union officials

Studies have found a strong correlation between academic dishonesty and dishonesty at .

work