Chapter 8, 9, 10 questions

Place the steps of force-field analysis in order, with the first step at the top.

1. identify the thrusters and counterthrusters 2. remove the negative forces 3. increase the positive forces if necessary

Which description best fits the adhocracy organizational culture?

Adaptable, creative, and quick to respond to marketplace changes

What are matters that can be addressed by organizational development?

Adapting to mergers Revitalizing organizations Managing conflict

How do organizational consultants carry out a diagnosis?

By consulting company records By using surveys and questionnaires By attending meetings and performing direct observation

Horizontal

Expresses the extent to which an organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers

Vertical

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control

How ready an organization is for change depends in part on which of the following?

How capable employees are of handling the change How employees regard the consequences of the change How much top managers support the change

What is the first step in force-field analysis?

Identifying the thrusters and counterthrusters

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

It results in reduced employee performance. It creates legal risk due to the perception of bias. The system gets rid of talented as well as untalented people.

What are three characteristics of an organization with a simple structure?

Low work specialization Authority in a single person A flat hierarchy

Which of the following three things should managers taking a contingency approach to organizational design consider while determining the optimal structure for an organization?

Mechanistic vs. organic environment Link between strategy, structure, and culture Differentiation vs. integration environment

Which of the following are outcomes associated with various types of organizational culture?

More positive organizational outcomes in market cultures Higher market share in clan and market cultures Higher customer satisfaction in clan and market cultures Better financial performance in market and hierarchy cultures More positive work attitudes in clan cultures

What are the four target elements of change?

People Organizational arrangements Methods Social factors

Which statement about organizational development is true? Multiple choice question.

Successful organization development usually involves multiple interventions.

Many employers are wary of giving references for which of the following reasons?

They fear that negative reviews may result in former employees suing the company. They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer.

What are companies doing to respond effectively to increasing segmentation of the marketplace?

Using more narrowly targeted marketing messages

When is organizational development most likely to be successful?

When goals are tied to both short-term and long-term results

Performance management is defined as

a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

A(n) _____ culture values flexibility and has an external focus. Multiple choice question.

adhocracy

She was required to go through a series of group and individual exercises designed to simulate the conditions of the job in order to determine whether she had the necessary skills and abilities. This BEST describes a(n) _____.

assessment center

Which of these would be considered observable artifacts in an organization?

awards, decorations, rituals

A(n) _____ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks.

boundaryless

A _____ culture has an internal focus and values flexibility rather than stability and control.

clan

Research shows that employees have more positive work attitudes in organizations with a(n) _____ culture.

clan

The ________ approach to management emphasizes that a manager's approach should vary according to the individual and environmental situation.

contingency

The process of fitting the organization to its environment is referred to as the _______ approach to organizational structure. Multiple choice question.

contingency

Organizational development (OD) can help organizations to revitalize themselves by assisting them with:

dealing with stress opening communication fostering innovation

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.

development

Managers use the four levers of targeting elements of change to ______.

diagnose problems

The process through which a product or service takes root initially in simple applications at the bottom of a market and then moves up, eventually displacing established companies, is referred to as ______.

disruptive innovation

According to the competing values framework (CVF), organizational _____ varies along two dimensions.

effectiveness

Philosophies, beliefs, and norms that are explicitly stated by the organization reflect its _____ values.

espoused

Espoused values in an organization's culture represent the

explicitly stated values and norms the organization prefers

When an organization has a central core of key functions and outsources others to vendors who can do them cheaper and faster, the organization is said to have a _____ structure.

hollow

Within a boundaryless organization, the ______ structure is also called a network structure.

hollow

When recruiting employees for a position, you can look inside the organization and consider which of your current employees are motivated, trainable, and promotable and what kind of training they might need. You can organize this information with something called a _____.

human resource inventory

Which of the following statements regarding the horizontal design are true?

internal boundaries are broken down workgroups are used to improve collaboration this design is also called a team-based design

More positive organizational outcomes are associated with _____ cultures.

market

Which of the following represent traditional organizational designs?

matrix divisional functional simple

The readily apparent symbols and manifestations of an organization's culture are called its _____. Multiple choice question.

observable artifacts

Which of the following can leaders pay attention to, measure, and control in order to change the organization's culture?

processes outcomes activities

Organizational culture:

represents beliefs and values shared among workers is the social glue that binds members of the organization together significantly affects work outcomes at all levels of the organization helps employees understand why the organization does what it does is passed on to new employees through socialization and mentoring

An organization that has authority centralized in a single person, as well as a flat hierarchy, few rules, and low work specialization, is using a _____.

simple structure

An organization comprised of many levels with narrow spans of managerial control is described as _____.

tall