Chapter 8: Groups and Teams

Rank Tuckman's five stages of group development. The first stage should be the top item on your list.

1. forming 2. storming 3. norming 4. performing 5. adjourning

Which of the following statements are true about a formal group?

The group is assigned to accomplish specific goals. The group is assigned by the organization or managers.

Which of the following statements are true about project teams?

They are assembled to tackle a particular problem, task, or project. Their members may be from the same department of an organization. Their members most often divide their time between the team and their primary jobs.

Which of the following statements are true about work teams?

They are usually permanent. They have a common purpose. They have a well-defined purpose.

Which of the following are characteristics of high-performing teams?

They have trust and communication. They have an appropriate mix of knowledge, skills, and abilities. They have clear goals and responsibilities.

Early in the group development process, a team can improve its chances for success if it:

develops a team charter

According to the Reina Model for rebuilding trust, it is important to discuss feelings and emotions constructively before reframing the ______ and taking ______ for what happened.

experience, responsibility

behaviors against the corresponding team competencies: Expects quality work =

Expects the team to succeed and cares about producing quality work

True or false: Because of collaboration, teams are generally less effective than the individuals who make up the team.

False

behaviors against the corresponding team competencies: Keeps team on track =

Helps plan and organize work

In which of the following situations, can punctuated equilibrium occur?

Innovation An inciting event

behaviors against the corresponding team competencies: Possesses relevant skills, knowledge, and abilities

Is able to make meaningful contributions to the team

Which of the following statements is true about team adaptive capacity?

It is a critical element of effective, high-performing teams. It is the ability to make needed changes in response to demands put on the team.

In order to make meaningful contributions to groups or teams, what should you do?

Learn which individual functions of groups are most important to you Apply your knowledge to combat social loafing Develop your teamwork competencies

behaviors against the corresponding team competencies: Interacts constructively with team members =

Listens to teammates and accepts feedback

In contrast to a group, what are characteristics of a team?

Members are accountable for their collective performance. Members depend on each other.

contractual trust =

People do what they say they will do and make their expectations clear.

competence trust =

People meet their responsibilities and acknowledge others' skills and experience

communication trust =

People share information and tell the truth.

During the ________ stage of group development, members are likely to be uncertain about the group's leaders and goals.

forming

During which stage of group development are people anxious about their roles, the people in charge, and the group's goals?

forming

A set of shared expected behaviors for members of a group as a whole is called a group

role

What are practical ways to build trust in interpersonal relationships within an organization?

Be realistic about commitments and deliver quality work on time. Demonstrate good business sense, technical ability, and professionalism. Keep team members informed by providing information on policies and giving accurate feedback.

When specialists from different areas are put on the same team, it is a _______-________ team.

cross-functional

What are practical ways to be an effective member of groups and teams?

Communicate, be predictable, and treat others with respect to boost your trustworthiness. Learn which of the group functions are important to you. Develop teamwork competencies to increase your value to the organization.

behaviors against the corresponding team competencies: Contributes to the team's work =

Completes work accurately and on time

Maintenance roles in a group are those that:

foster supportive interpersonal relationships

Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance.

groups; teams

Clear goals and responsibilities with an appropriate mix of knowledge, skills, and abilities are specifically associated with ______ teams.

high-performing

Which of the following is an example of a formal group?

hiring committee

Punctuated equilibrium is concerned with:

how a group functions in the face of change

Groups on social media are a form of what type of group?

informal

A card club that meets monthly to play and have dinner is an example of a(n) ______.

informal group

Collaboration includes which of the following aspects?

information sharing task coordination

Which of the following will help teams collaborate better?

recognizing the strongest skill for each team member using scheduling project management software

The benefits of using virtual teams includes:

reduced real estate costs flexibility that is attractive to employees reduced travel expenses

A set of expected behaviors for a particular position in a group is called a(n)

role.

Which of the following are ways that groups positively communicate role expectations?

showing acceptance offering friendship

The tendency for individual effort to decline as group size increases is known as ______.

social loafing

Informal groups are commonly distinguished according to their

specific interests.

Individuals may test or rebel against the leader's policies in Tuckman's ______ stage of group development.

storming

The extent to which team members are dependent on each other to accomplish their work is called

task interdependence.

A group's ________ roles enable it to pursue its purpose, while its ________ roles support its interpersonal relationships.

task, maintenance

The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is:

team adaptive capacity

A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a _______ ________

team charters

Plans that outline exactly what the team is to do, goals for the team, and the tasks, responsibilities, and roles of team members are:

team performance strategies

Which of the following are key elements to punctuated equilibrium?

time change

The Reina Model is used to restore _______ when it has been compromised.

trust

Which of the following are included in common teamwork competencies?

Contributing to the team's work Keeping the team on track Interacting with team members constructively

True or false: Teams can foster collaboration by recognizing and using the strengths of individual team members.

True

True or false: Trust involves being vulnerable.

True

A team that works together over time and distance using electronic media to combine effort and achieve goals is a ______ team.

virtual

Which of the following are types of task interdependence?

Pooled Reciprocal Sequential

Reduced commuting and real estate costs are among the benefits of:

virtual teams

Which of the following statements are true about the characteristics of virtual teams?

Virtual team members are connected using various technologies. Virtual teams may utilize talent more efficiently than in traditional office settings. Virtual team members work across time, space, and organizational boundaries.

What is a team called that is composed of specialists from several different areas such as finance, marketing, production and design?

a cross-functional team

What type of team is assembled to tackle a particular project, problem, or task?

a project team

What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members?

a work team

A norm is a(n) ______ shared by two or more people that guides behavior.

attitude feeling opinion

Which of the following are aspects of trust?

believing that another person will keep the impact of his or her actions on you in mind letting your guard down with another person

The "we feeling" that binds group members together is group

cohesiveness

The degree to which members feel part of the collective group is called group

cohesiveness.

Group influence brings individuals into the social fabric of an organization by:

communicating norms communicating role expectations

Which of the following is an example of informal group activity?

making a craft together

An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a(n) ______.

norm

The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______ stage.

norming

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage.

norming

Among the stages of group development in Tuckman's model are:

performing forming norming

Team performance strategies include:

plans that outline exactly what the team is to do setting goals for the team the tasks and responsibilities of the members

Subgroups may form and procrastination occur during the _____ stage of group development.

storming

Of the following statements, which accurately describe social loafers?

Social loafers can distract or disrupt the work of other team members. Social loafers produce low-quality work. Social loafers expect the same rewards as other members of the team.

What should managers do to help them build and lead more effective teams?

They should identify important task and maintenance roles. They should evaluate employees using the three Cs of team players (commitment, collaboration, and competency). They should use the group development process to reduce frustrations when working in teams.

In order to make groups and teams successful, what should managers do?

They should use team charters to accomplish goals. They should build and maintain trust with and among members. They should identify task and maintenance roles.