Chapter 8 Management Test

Peters and Waterman's best-selling book In Search of Excellence made the argument a successful culture included all of the following EXCEPT:

-Innovative

Companies with ______________ cultures value competitiveness and outperforming competitors.

Aggressive

Artifacts reflecting values of an organization include

An office layout that includes open spaces

At the surface we have visible, tangible aspects of organizational culture called ______________.

Artifacts

Of the three levels of organizational culture, _________________ are taken for granted, and reflect beliefs about human nature and reality.

Assumptions

_____________ refers to the natural process where the candidates who do not fit in will leave the company.

Attrition

Several tips that will allow you to more accurately gauge the culture of a company you are interviewing with include all EXCEPT which of the following?

Become friendly with another employee.

A company with a policy such as "all pricing decisions of merchandise will be made at corporate headquarters" is likely to have a culture that is:

Centralized

Defined as shared values and beliefs that are in direct opposition to the values of the broader organizational culture, ________________ is often shaped around a charismatic leader.

Counterculture

Leaders shape _________________ by their reactions to the actions of others around them.

Culture

Shared values, or _____________ within the organization, may be related to increased performance.

Culture

Organizations with a ______________ culture are characterized in the OCP framework as emphasizing precision and paying attention to details.

Detail-Orientated

It is important to have a culture that fits with the demands of the company's ________________.

Environment

A mission statement doesn't provide insights into the company culture.

False

Aggressive cultures tend to value corporate social responsibility

False

Companies that have stable cultures value fairness, supportive-ness, and respect toward individual rights.

False

Looking at the tangible aspects of an organization is likely to give a full picture of the organization culture.

False

One limitation of a strong culture is the difficulty in sharing a strong culture

False

Organizational culture has a strong influence on employee behavior but not on organizational performance

False

Southwest Airlines prides itself for hiring employees based on specific job-related skills, rather than on personality and attitude.

False

Worldwide business leaders identified corporate culture to be second in importance to corporate strategy for a business to be successful.

False

The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to

Form effective relationship with colleagues

A company's culture particularly during its early years, is inevitably tied to the personality, background, and values of its _____________ , as well as their vision for the future of the organization.

Founder

According to the OCP framework, companies that have a(n) ________________ culture are flexible, adaptable, and experiment with new ideas.

Innovative

Companies often have their own acronyms and buzzwords called business ______________.

Jargon

There is a direct correspondence between the______________ style and an organization's culture.

Leader

_________________ are trusted people who provide employees with advice and support regarding career-related matters.

Mentors

A statement of purpose describing who the company is and what they do is a(n) _________________.

Mission Statement

When leaders motivate employees through inspiration, corporate culture tends to be:

More supportive and people-oriented

Relationship building or __________________ is another important behavior new employees may demonstrate.

Networking

The process through which new employees learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization is called ________________.

Onboarding

________________ refers to a system of shared assumptions, values, and beliefs that indicate appropriate and inappropriate behavior within a given organization.

Organizational Culture

One of the most important ways in which organizations can help new employees adjust to a company and a new job is through _________________, namely supervisors, coworkers, and mentors.

Organizational Insider

Organizational culture is related to the POLC function of:

Organizing

The _____________ function involves creating and implementing organizational design decisions.

Organizing

Through rules and policies, the controlling function affects the organization's culture, which is a facet of ______________, a component of the P-O-L-C framework

Organizing

It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:

Outcome-oriented

The OCP framework describes _____________ cultures as those that emphasize achievement, results, and action as important values.

Outcome-oriented

In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others, corporate culture tends to be:

People or team-oriented

Research indicates that __________________ misfit is one of the important reasons for employee turnover.

Person-Organization

A mission statement serves an important function for organizations as part of the POLC function:

Planning

______________ refer to repetitive activities within an organization that have symbolic meaning.

Rituals

Part of the leader's influence over culture is through _________________.

Role-Modeling

The second component of the hiring cycle framework is _________________.

Selection

Companies with an innovative culture are characterized by all of the following EXCEPT:

Smaller organization

Companies that have _____________ cultures are predictable, rule-oriented, and bureaucratic

Stable

Cultures that emerge within different departments, branches, or geographic locations are called:

Subcultures

The values and assumptions that shape the organization's culture can be uncovered by observing all of the following EXCEPT:

The stakeholders involved in the organization

A detail-oriented culture gives a competitive advantage to companies in the hospitality industry by helping them differentiate themselves from others.

True

An observer may find out about a company's culture by examining its rules and policies.

True

Countercultures are often shaped around a charismatic leader.

True

Identifying a set of values that might be used to describe an organization's culture helps us identify, measure, and manage culture more effectively

True

In order for a change effort to be successful, it is important to communicate the need for change to the employees

True

Industry characteristics and demands act as a force to create similarities among organizational cultures.

True

Leaders are instrumental in creating and changing an organization's culture.

True

Leaders of successful businesses are quick to attribute their company's success to their organization's culture.

True

Organizational culture will act as a self-defending organism where intrusive outside elements are kept out.

True

Starbucks is an example of a people-oriented culture

True

____________ are shared principles, standards, and goals.

Values

An organizational culture profile may be represented as:

a. Innovative b. Outcome-oriented c. Stabled. d. All of the above D. ALL THE ABOVE