Chapter 8 Management Test
Peters and Waterman's best-selling book In Search of Excellence made the argument a successful culture included all of the following EXCEPT:
-Innovative
Companies with ______________ cultures value competitiveness and outperforming competitors.
Aggressive
Artifacts reflecting values of an organization include
An office layout that includes open spaces
At the surface we have visible, tangible aspects of organizational culture called ______________.
Artifacts
Of the three levels of organizational culture, _________________ are taken for granted, and reflect beliefs about human nature and reality.
Assumptions
_____________ refers to the natural process where the candidates who do not fit in will leave the company.
Attrition
Several tips that will allow you to more accurately gauge the culture of a company you are interviewing with include all EXCEPT which of the following?
Become friendly with another employee.
A company with a policy such as "all pricing decisions of merchandise will be made at corporate headquarters" is likely to have a culture that is:
Centralized
Defined as shared values and beliefs that are in direct opposition to the values of the broader organizational culture, ________________ is often shaped around a charismatic leader.
Counterculture
Leaders shape _________________ by their reactions to the actions of others around them.
Culture
Shared values, or _____________ within the organization, may be related to increased performance.
Culture
Organizations with a ______________ culture are characterized in the OCP framework as emphasizing precision and paying attention to details.
Detail-Orientated
It is important to have a culture that fits with the demands of the company's ________________.
Environment
A mission statement doesn't provide insights into the company culture.
False
Aggressive cultures tend to value corporate social responsibility
False
Companies that have stable cultures value fairness, supportive-ness, and respect toward individual rights.
False
Looking at the tangible aspects of an organization is likely to give a full picture of the organization culture.
False
One limitation of a strong culture is the difficulty in sharing a strong culture
False
Organizational culture has a strong influence on employee behavior but not on organizational performance
False
Southwest Airlines prides itself for hiring employees based on specific job-related skills, rather than on personality and attitude.
False
Worldwide business leaders identified corporate culture to be second in importance to corporate strategy for a business to be successful.
False
The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to
Form effective relationship with colleagues
A company's culture particularly during its early years, is inevitably tied to the personality, background, and values of its _____________ , as well as their vision for the future of the organization.
Founder
According to the OCP framework, companies that have a(n) ________________ culture are flexible, adaptable, and experiment with new ideas.
Innovative
Companies often have their own acronyms and buzzwords called business ______________.
Jargon
There is a direct correspondence between the______________ style and an organization's culture.
Leader
_________________ are trusted people who provide employees with advice and support regarding career-related matters.
Mentors
A statement of purpose describing who the company is and what they do is a(n) _________________.
Mission Statement
When leaders motivate employees through inspiration, corporate culture tends to be:
More supportive and people-oriented
Relationship building or __________________ is another important behavior new employees may demonstrate.
Networking
The process through which new employees learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization is called ________________.
Onboarding
________________ refers to a system of shared assumptions, values, and beliefs that indicate appropriate and inappropriate behavior within a given organization.
Organizational Culture
One of the most important ways in which organizations can help new employees adjust to a company and a new job is through _________________, namely supervisors, coworkers, and mentors.
Organizational Insider
Organizational culture is related to the POLC function of:
Organizing
The _____________ function involves creating and implementing organizational design decisions.
Organizing
Through rules and policies, the controlling function affects the organization's culture, which is a facet of ______________, a component of the P-O-L-C framework
Organizing
It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:
Outcome-oriented
The OCP framework describes _____________ cultures as those that emphasize achievement, results, and action as important values.
Outcome-oriented
In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others, corporate culture tends to be:
People or team-oriented
Research indicates that __________________ misfit is one of the important reasons for employee turnover.
Person-Organization
A mission statement serves an important function for organizations as part of the POLC function:
Planning
______________ refer to repetitive activities within an organization that have symbolic meaning.
Rituals
Part of the leader's influence over culture is through _________________.
Role-Modeling
The second component of the hiring cycle framework is _________________.
Selection
Companies with an innovative culture are characterized by all of the following EXCEPT:
Smaller organization
Companies that have _____________ cultures are predictable, rule-oriented, and bureaucratic
Stable
Cultures that emerge within different departments, branches, or geographic locations are called:
Subcultures
The values and assumptions that shape the organization's culture can be uncovered by observing all of the following EXCEPT:
The stakeholders involved in the organization
A detail-oriented culture gives a competitive advantage to companies in the hospitality industry by helping them differentiate themselves from others.
True
An observer may find out about a company's culture by examining its rules and policies.
True
Countercultures are often shaped around a charismatic leader.
True
Identifying a set of values that might be used to describe an organization's culture helps us identify, measure, and manage culture more effectively
True
In order for a change effort to be successful, it is important to communicate the need for change to the employees
True
Industry characteristics and demands act as a force to create similarities among organizational cultures.
True
Leaders are instrumental in creating and changing an organization's culture.
True
Leaders of successful businesses are quick to attribute their company's success to their organization's culture.
True
Organizational culture will act as a self-defending organism where intrusive outside elements are kept out.
True
Starbucks is an example of a people-oriented culture
True
____________ are shared principles, standards, and goals.
Values
An organizational culture profile may be represented as:
a. Innovative b. Outcome-oriented c. Stabled. d. All of the above D. ALL THE ABOVE