Chapter 8 Quiz

Pretending to listen while thinking about something else characterizes which type of listening?

Pseudolistening

The primary goals of __________ feedback are to understand, confirm, and mirror what the speaker said. By contrast, the primary goals of__________ feedback are to judge the speaker's message and provide guidance.

Reflective; directive

Much of the advice people offer on listening is __________.

Overly simplistic

Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly—between __________ and __________ words per minute.

100; 140

How do a supporting listening response and an evaluating response differ?

An evaluating response is more directive and less reflective.

After attending two loud concerts and a fireworks display on the 4th of July long weekend, you find yourself asking people to repeat what they just said. What type of problem are you likely experiencing?

Auditory fatigue

Spending several hours a day online consuming news and social media can impair listening through __________.

Information overload

We often choose—understandably and sometimes wisely—to listen mindlessly rather than mindfully due to which barrier to listening?

Information overload

The degree of congruence between what a listener understands and what the message sender was attempting to communicate is known as __________.

Listening fidelity

A hot, stuffy room is an example of which barrier to listening?

Noise