Chapter 9 Business Quiz

_____ proposed a theory of motivation based on universal human needs.

Abraham Maslow

According to Herzberg, hygiene factors are:

potential job dissatisfiers

The father of scientific management was:

Frederick Taylor

Which of the following statements about Maslow's hierarchy of needs is true?

Maslow claimed an upper level of need was not activated until a lower level of need was satisfied.

Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:

Theory Y assumptions

_____ is responsible for identifying the Theory Z style of management.

William Ouchi

As a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT:

constant and close supervision

Based on the expectancy theory, managers who want to motivate their employees should:

determine the rewards valued by each employee make sure the rewards are adequate for the level of performance link rewards to performance determine what factors might counteract the effectiveness of a reward

According to Theory X, workers _____ their work.

dislike every facet of

Spring Airlines is a small budget airline that is based in China. The company has a strict rule against passengers bringing any food or beverage on board with them. In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule. The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the _____ theory.

expectancy

According to Herzberg, to keep a worker satisfied or motivated, the manager should:

give recognition to employee

According to Herzberg, _____ factors must be present to prevent work dissatisfaction, but these factors cannot serve as a source of satisfaction or motivation.

hygiene

A Theory X manager would assume his or her workers are:

lazy employees who can't be trusted

The original Hawthorne studies were set up to study:

lighting

According to Frederick Taylor's scientific management theory, the most important motivator in the workplace is:

money

Which of the following is NOT an example of a hygiene factor?

recognition

In Herzberg's model, which of the following would be an example of a motivating factor?

responsibility

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. These needs are called _____ needs.

safety

An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow's hierarchy of needs?

safety needs

Which of the following is NOT an example of a job satisfier?

salary and fringe benefits

A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of:

scientific management

When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be," he was more than likely referring to man's:

self-actualization needs

In Maslow's theory, the need to belong to informal social groups both on and off the job is an example of _____ needs.

social

In Herzberg's model, which of the following would be an example of a hygiene factor?

supervision

According to _____, workers respond to attention from superiors, and they like their opinions to be valued.

the Hawthorne effect

Safeway Stores has installed dashboard computers in their trucks to monitor the delivery truck drivers as they work their routes. Safeway is checking on drivers to make sure they are working. This mistrust of employees derives from trust in the veracity of:

the Theory X style of management

Elton Mayo, America's first industrial psychologist, was responsible for formulating:

the explanation of the Hawthorne effect

Frederick Taylor's scientific management emphasized:

work efficiency

According to the Hawthorne effect,:

workers respond to being paid attention to

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

Theory X